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Consumer rights explained

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Consumer rights explained

  1. 1. NAMIBIA CONSUMER PROTECTION GROUP Explaining the Namibia Consumer Charter
  2. 2. INTRODUCTION  NCPG is a non-profit Namibian organisation that campaigns for customer rights. It focuses on illegal and unethical behaviour by Namibian companies.  The NCPG Charter explains the rights of consumers
  3. 3. GUARANTEE SURVIVAL  The right to basic goods and services which guarantee survival.  This includes  Food  Water  Electricity  Telephone  Internet
  4. 4. PROTECTION OF HEALTH  The right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.
  5. 5. MISLEADING ADVERTISING  The right to be protected against dishonest or misleading advertising or labelling.
  6. 6. COMPETITIVE PRICES  The right to choose products and services at competitive prices with an assurance of satisfactory quality.
  7. 7. AWARENESS OF GOVERNMENT POLICY  The right to express consumer interests in the making and execution of government policy.
  8. 8. MONEY-BACK  The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
  9. 9. INFORMED CONSUMERS  The right to acquire the knowledge and skills necessary to be an informed consumer.
  10. 10. ENVIRONMENTAL PROTECTION  The right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.

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