Inspiring Young
Leaders
in
Challenging Times
Joel Fagg
General Manager
The Palace Hotel
&
Basingstoke Country
Hotel
Hotel Key Facts
The Palace Hotel
• Derbyshire
• Built 1860
• Leisure base & large
event hotel
• 122 – Bedrooms
• Banquetin...
Successful leaders have to
change with the times
26 Years
Leaders Face Challenges
Successful Leaders Grow Business
Be A Follower

Try Leading
Modern Day General Manager
•
•
•
•

Business leader
The hotel is run as your own
Strategic
Have to be close to everything
...
Your Modern Day Team Are Key
•
•
•
•
•
•
•
•

Business culture
Passion
Motivation
Dedication
Peoples’ people
Multi skilled...
Blessing White

23%

15%

26%

14%

22%
People perform best when…
Challenge

Trust

Freedom

Progress
Revenue Management
• 24/7 monitoring
• Tracking trends
– Your business
– Competitors
• Daily Revenue Maximisation Meeting
...
Systems
• Revenue
– Travel Click = Hourly
– STR = Daily
– Booking channel = Daily

• Financial
– Procure Wizard = Purchasi...
Changed Clients
Business & leisure both want
• Value for money
• Offer
• Comparison

Feedback
• No paper comment cards
• O...
Do I dare to disturb the
Universe?
Inspiring Young Leaders in Challenging Times, Joel Fagg
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Inspiring Young Leaders in Challenging Times, Joel Fagg

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Inspiring Young Leaders in Challenging Times, Joel Fagg

  1. 1. Inspiring Young Leaders in Challenging Times
  2. 2. Joel Fagg General Manager The Palace Hotel & Basingstoke Country Hotel
  3. 3. Hotel Key Facts The Palace Hotel • Derbyshire • Built 1860 • Leisure base & large event hotel • 122 – Bedrooms • Banqueting for 350 • Event space for 550 • Private Leisure Club • 130 – Employees Basingstoke Country Hotel • Hampshire • Built 1980 • Corporate and MICE Hotel • 100 – Bedrooms • Banqueting for 180 • Event space for 440 • Private Leisure Club • 105 – Employees
  4. 4. Successful leaders have to change with the times
  5. 5. 26 Years
  6. 6. Leaders Face Challenges
  7. 7. Successful Leaders Grow Business
  8. 8. Be A Follower Try Leading
  9. 9. Modern Day General Manager • • • • Business leader The hotel is run as your own Strategic Have to be close to everything – – – – – – – Sales Revenue Financial Operations Health & Safety People Business development
  10. 10. Your Modern Day Team Are Key • • • • • • • • Business culture Passion Motivation Dedication Peoples’ people Multi skilled Real world training Engaged
  11. 11. Blessing White 23% 15% 26% 14% 22%
  12. 12. People perform best when… Challenge Trust Freedom Progress
  13. 13. Revenue Management • 24/7 monitoring • Tracking trends – Your business – Competitors • Daily Revenue Maximisation Meeting • Right reports • Challenging decisions • Standing out from competitors • Incentives • Modern approach • Try new things
  14. 14. Systems • Revenue – Travel Click = Hourly – STR = Daily – Booking channel = Daily • Financial – Procure Wizard = Purchasing – SAP = Accounts – Fourth = Payroll • Internet – Data – Competition information • Reports
  15. 15. Changed Clients Business & leisure both want • Value for money • Offer • Comparison Feedback • No paper comment cards • Online surveys • Trip Advisor Bookings channels • Online • Top of listings = Daily updates • Agents & 3rd parties Social Media • New clients & offers • Bookings • Feedback
  16. 16. Do I dare to disturb the Universe?

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