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https://learn.extension.org/events/1467
Preparing Caregivers to
Communicate Effectively
Using Three Types of
Communication Skills
Mary Brintnall-Peterson, Ph.D.
Passionate About Family Caregiving
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Who is with us today?
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Today’s Goals
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You will be able to…
What % of our communication is
non-verbal?
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Communication is divided between:
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Communication Review
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Non-Verbal Communication
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving...
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Listening Keys cont.
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. Un...
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United Sta...
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United Sta...
Which Message is an “I” Message?
Which Message is an “I” Message?
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United...
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United S...
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Other Uses for “I” Messages cont.
“I” Messages Fact Sheet
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United Sta...
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United S...
Caregiver Story–
Cecil, Maria, and Ivan
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Caregiver Story–
Cecil, Maria, and Ivan
Caregiver Story–Harold & Karen
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Harold’s Stopped going to Counseling
appointments
Assertive Style Fact Sheet
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Aikido Communication–
Finding Common Ground
FortHoodSentinel
Caregiver Story–
Matt and Sarah
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Caregiver Story– Matt and Sarah
Caregiver Story–Randy and Sandy
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Caregiver Story–Randy and Sandy
Aikido Style Fact Sheet
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Powerful Tools for Caregiver, Page 58
Differences
Assertive & Aikido Styles
Caregiver Story–Randy and Sandy
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Summary
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Summary
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Summary
Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of...
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Resources
Questions or Reactions
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References
Military Caregiving
Military Families Learning Network
Military Caregiving, Family Development,
Personal Finance, Network Literacy
Preparing Caregivers to Communicate Effectively
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Preparing Caregivers to Communicate Effectively

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Preparing Caregivers to Communicate Effectively

  1. 1. A few days after the presentation, we will send an evaluation and links to an archive and resources. We appreciate your feedback. To receive these emails, please enter your email address in the chat box before we start the recording. All chat will be recorded and archived. Welcome to the Military Families Learning Network Webinar
  2. 2. To receive notifications of future webinars and other learning opportunities from the Military Families Learning Network, sign up for the Military Families Learning Network Email Mailing list at: http://bit.ly/MFLNlist www.eXtension.org/militaryfamilies facebook.com/militaryfamilies bit.ly/MFLNwebinars blogs.eXtension.org/militaryfamilies twitter.com/MilFamLN Welcome to the Military Families Learning Network
  3. 3. Military Caregiving
  4. 4. https://learn.extension.org/events/1467
  5. 5. Preparing Caregivers to Communicate Effectively Using Three Types of Communication Skills
  6. 6. Mary Brintnall-Peterson, Ph.D. Passionate About Family Caregiving • • • • •
  7. 7. Who is with us today? • • • •
  8. 8. • • • • • • Today’s Goals
  9. 9. • • • You will be able to…
  10. 10. What % of our communication is non-verbal?
  11. 11. • • • Communication is divided between:
  12. 12. • • • • • • • • • • Communication Review
  13. 13. • • • • Non-Verbal Communication
  14. 14. • • • • • • • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. Listening Keys
  15. 15. • • • • • • • • • • Listening Keys cont.
  16. 16. • • • • • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. A Difficult Conversation
  17. 17. • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. Three Communication Skills
  18. 18. • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. “I” Messages
  19. 19. Which Message is an “I” Message?
  20. 20. Which Message is an “I” Message?
  21. 21. • • • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. “You” Messages
  22. 22. • • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. Other Uses for “I” Messages
  23. 23. • • • • Other Uses for “I” Messages cont.
  24. 24. “I” Messages Fact Sheet
  25. 25. • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. Assertive–Getting What You Need
  26. 26. • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. Assertive–Getting What You Need
  27. 27. • • • • Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. 4 Steps to Assertive Communication
  28. 28. Caregiver Story– Cecil, Maria, and Ivan
  29. 29. • • • • Caregiver Story– Cecil, Maria, and Ivan
  30. 30. Caregiver Story–Harold & Karen
  31. 31. • • • • Harold’s Stopped going to Counseling appointments
  32. 32. Assertive Style Fact Sheet
  33. 33. • • • • Aikido Communication– Finding Common Ground
  34. 34. FortHoodSentinel Caregiver Story– Matt and Sarah
  35. 35. • • • • Caregiver Story– Matt and Sarah
  36. 36. Caregiver Story–Randy and Sandy
  37. 37. • • • • Caregiver Story–Randy and Sandy
  38. 38. Aikido Style Fact Sheet
  39. 39. • • • • • • • • • • • • • • • • • Powerful Tools for Caregiver, Page 58 Differences
  40. 40. Assertive & Aikido Styles
  41. 41. Caregiver Story–Randy and Sandy
  42. 42. • • • • • • • •
  43. 43. • • • Summary
  44. 44. • • • • • • • • Summary
  45. 45. • • • • • • Summary
  46. 46. Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful Tools for Caregiving. United States of America: Perseus Books. A Difficult Conversation
  47. 47. • • • • • • Resources
  48. 48. Questions or Reactions
  49. 49. • • • • References
  50. 50. Military Caregiving
  51. 51. Military Families Learning Network Military Caregiving, Family Development, Personal Finance, Network Literacy

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