Presentation to APSCA forum, 11 October 2010

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Presentation to APSCA forum, 11 October 2010

  1. 1. Snapper New Zealand Case Study Miki Szikszai CEO Snapper
  2. 2. Low value payments make the world go round
  3. 3. Transaction < $NZ 35 is 18 % of the New Zealand economy
  4. 4. Govt sector Retail, Public Transport, Public Transport Only Online Retail Payments Private sector
  5. 5. Private ownership
  6. 6. NZX 10 Company Owns NZ’s largest bus company NZBus
  7. 7. Western Context
  8. 8. 4,000,000 people
  9. 9. 10% of the population and 2.5 x area of Korea
  10. 10. High use of EFTPOS •90% EFTPOS penetration •150 EFTPOS transactions per annum per person
  11. 11. Emerging standards for interoperability Support for different fare media
  12. 12. What do customers want?
  13. 13. Speed
  14. 14. Convenience
  15. 15. Transparency
  16. 16. Ubiquity
  17. 17. Wellington, NZ
  18. 18. 30 m annual transactions
  19. 19. 500 buses, 4 operators
  20. 20. Open platforms are key
  21. 21. Anyone can make a payment Anyone can accept a payment Anyone can integrate the system
  22. 22. KSCC partnership
  23. 23. Technical expertise Business expertise Hosted clearing house Smartcards, applications and readers Focus on open-systems Velocity
  24. 24. Technology
  25. 25. Java platform with MiFare Emulator JCOP 31- certified for PayPass and PayWave Contactless only Java Applet Mobile and Payment card compatibility Distribution Platform
  26. 26. Form Factors
  27. 27. Snapper Classic Instant contactless payment Top Ups at retailers and kiosks Registration Security Transaction history Concessions Adult or child RRP $10
  28. 28. Snapper Mini Regular Snapper features Mini Card form factor Keyring hanger Adult or child RRP $15
  29. 29. Snapper Sprat Regular Snapper Features Keytag form factor Durable polycarbonate Keyring hanger RRP $20
  30. 30. Snapper USB Regular Snapper features USB form factor Online top-ups and balance Protective cover $40
  31. 31. Classic Mini Sprat USB $10 $15 $20 $40
  32. 32. Holder Lanyard Feeder Top Up and Protect Convenient Balance $3.50 $4.50 $40
  33. 33. Convenience stores and food
  34. 34. Generic contactless readers GHL Standard terminals Verifone
  35. 35. Payment switch integration Directly integrated into existing POS switches
  36. 36. Online channels
  37. 37. www.snapper.co.nz Online Balance MySnapper Transaction history Online Top-Ups Information Card Balance (direct) Store Blog
  38. 38. Website
  39. 39. MySnapper
  40. 40. Wellington, NZ
  41. 41. Transport case study
  42. 42. •Timeline •Signed with KSCC Nov 2007 •First operator in pilot April 2008 •First operator live July 2008
  43. 43. 135,000 1 in 3 Wellingtonians
  44. 44. 30,000,000 40 per minute Mar-09 Dec-09 Sep-10
  45. 45. 60% +
  46. 46. Retail case study
  47. 47. On Chip and PIN cards "It's quite frustrating for the staff and as a customer I reckon it's very laboursome." NZHerald 4th Sept 2010
  48. 48. Customer transaction speed Chip and PIN 25-30 seconds Snapper < 4 seconds
  49. 49. 8 x faster
  50. 50. Events case study
  51. 51. 2,600 fans Cash queue 20+ mins Snapper queue 4 mins
  52. 52. Taxis case study
  53. 53. 2,500,000 trips 1250 taxis
  54. 54. •Start and end •Fare calculation •Tap and go •Balance •Receipt if requested
  55. 55. •Speed •< 10 seconds •Expense control •Integrated Terminal •Paperless
  56. 56. An alternative approach to fixing customer issues http://www.youtube.com/user/ TeamSnapperVideo#p/u/7/VoVtU6YmgYg
  57. 57. Future developments

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