This eBook is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about Intelligent Experiences: Where CX Meets Tech.
You’ll also find articles from: B. Joseph Pine II & James H. Gilmore, Brandon Schauer, Dave Gray, Lisa Lindström, Jeanne Bliss, Mike Dyer, Shep Hyken, Erik Roscam Abbing, Dominic Berg, Tennyson Pinheiro, Kerry Bodine, Fred Leichter, and Brian Solis.
Some of the articles offer practical advice, while others are more philosophical in nature. And some will surely challenge your current beliefs about what it means to design and manage the customer experience.
Download your free copy of The 2015 Customer Experience Outlook right here!