Making Second Life Work for
             Training & Education
Kevin Harvey (a.k.a. Qwerty Hansen)
Assistant Director,
Cent...
About CADE

CADE does:

•   Games, simulations, and virtual worlds
•   Public health preparedness and training
•   Researc...
About Learnstorm

• Offer the best collection of innovative digital
  learning applications – including learning
  games, ...
CADE Virtual Worlds Clients

•   Chicago Department of Public Health
•   Illinois Department of Public Health
•   Indian H...
Educate the Client
(or potential client)
Explain Virtual Worlds


                                    “A computer-based
                                    simulat...
Legitimize Virtual Worlds

           The CDC has joined the
           virtual world environment
           in an effort ...
Explain the Benefits
Preparedness Training Benefits
   – Rapid Prototyping
   – Shared Experience
   – Distance Participat...
Know Your Audience

•   Identify early adopters
•   Find the champions
•   Sell from within
Know Your Firewalls
•   Make sure the application will work
•   Make friends with the IT people
•   Send your IT friend th...
This is “just a game”
•   Games are for fun; Fun is not serious
•   Training/Education is serious
•   Ergo:
     –   Serio...
Virtual Tabletop
Virtual Tabletop
Demonstrate Value
•   Compare to expensive alternatives
•   Don’t underestimate the “cool factor”
•   Be truthful about th...
Replication vs.
            Representation
•   “I recognize that” (and I like to see
    things I recognize)
•   The probl...
Mass Dispensing
Warehousing
Secure Transport
Baby Steps
•   Above all, avoid initial frustration
•   Facilitated Exercises vs Train-the-Trainer
•   Usability
     –   ...
Support Materials

       • Provide support material
       • Each scenario comes with a
         curriculum plan includin...
What to do about Naysayers
•   There will always be naysayers
•   One naysayer can ruin your whole day, so
    you have to...
Key Barriers to Adoption
•   Time
•   Performance pressure
     • If I invest X amount of time in learning a new
       te...
Where is the Evidence?
Training Evaluation Results

• 71.4% rated the training excellent or good.
• 78.6% said that the content was clear,
  unde...
CDC Preparedness and Emergency
          Response Research Center (PERRC)
  CADE is one of the four research projects that...
Research Question

Does the use of a Collaborative Virtual
Environment (CVE), an electronic performance
support tool, impr...
Learnstorm

• Structured social networks and learning
  guilds.
• Importance of personalization
• Mapping to learning need...
Contact Information
Kevin Q. Harvey
Assistant Director
Center for the Advancement of Distance Education
University of Illi...
Harvey Making Second Life Work For Training And Education
Harvey Making Second Life Work For Training And Education
Harvey Making Second Life Work For Training And Education
Harvey Making Second Life Work For Training And Education
Harvey Making Second Life Work For Training And Education
Harvey Making Second Life Work For Training And Education
Harvey Making Second Life Work For Training And Education
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Harvey Making Second Life Work For Training And Education

  1. 1. Making Second Life Work for Training & Education Kevin Harvey (a.k.a. Qwerty Hansen) Assistant Director, Center for the Advancement of Distance Education (CADE) School of Public Health University of Illinois at Chicago kqharvey@uic.edu Tel: 312-413-0102, M: 847-644-3593 Danny Goldberg Co-Founder, Learnstorm, Inc dgoldberg1@wi.rr.com Tel: 414-218-4873 With a special appearance by Sarah Granofsky, Program Director for Wisconsin Charter Schools Association.
  2. 2. About CADE CADE does: • Games, simulations, and virtual worlds • Public health preparedness and training • Research data management • Multimedia and webcasting • Web development • Online database development
  3. 3. About Learnstorm • Offer the best collection of innovative digital learning applications – including learning games, for use by schools • Provide a secure online community where teachers, students, mentors, and parents can teach and learn together • Enable collaboration with digital learning experts and peers through the use of social media and collaboration tools
  4. 4. CADE Virtual Worlds Clients • Chicago Department of Public Health • Illinois Department of Public Health • Indian Health Services (CA) • Ohio Health and Human Services • Alameda Department of Public Health • Contra Costa Health Services • Columbus Public Health • Wisconsin Charter Schools Association
  5. 5. Educate the Client (or potential client)
  6. 6. Explain Virtual Worlds “A computer-based simulated environment intended for its users to inhabit and interact via avatars.” One of the leaders in virtual “life” is Second Life, a 3-D virtual world entirely built and owned by its residents.
  7. 7. Legitimize Virtual Worlds The CDC has joined the virtual world environment in an effort to inform the public about health issues. CADE has led the way in using virtual environments for training, planning, and assessment.
  8. 8. Explain the Benefits Preparedness Training Benefits – Rapid Prototyping – Shared Experience – Distance Participation – No risk of infection – Cost Effective – Facilitates inter- and intra–agency collaboration School Centered Benefits – Distributed Expertise – Schedule Flexibility – Empowering your students
  9. 9. Know Your Audience • Identify early adopters • Find the champions • Sell from within
  10. 10. Know Your Firewalls • Make sure the application will work • Make friends with the IT people • Send your IT friend the technical requirements • Test, re-test, then test again
  11. 11. This is “just a game” • Games are for fun; Fun is not serious • Training/Education is serious • Ergo: – Serious Games – Games for Education, Games for Health – Simulation Games • OR… even better: – Virtual Tabletop (public health) – Enhanced Tabletop (public health) – Simulations – Classroom of the Future (education)
  12. 12. Virtual Tabletop
  13. 13. Virtual Tabletop
  14. 14. Demonstrate Value • Compare to expensive alternatives • Don’t underestimate the “cool factor” • Be truthful about the initial time investment (and how it will be worth it) • Use success stories • Don’t overpromise – e.g., this is not yet a diagnostic tool, but it is an awesome planning tool
  15. 15. Replication vs. Representation • “I recognize that” (and I like to see things I recognize) • The problem with replication and what to do about it • The classroom of the future is not a classroom at all (at least not yet)
  16. 16. Mass Dispensing
  17. 17. Warehousing
  18. 18. Secure Transport
  19. 19. Baby Steps • Above all, avoid initial frustration • Facilitated Exercises vs Train-the-Trainer • Usability – Provide a friendly environment • HELP!!! – Mentoring – Support (and support materials) – Websites, tutorials, blogs
  20. 20. Support Materials • Provide support material • Each scenario comes with a curriculum plan including a – player’s guide – an inventory list – how to use Second Life (tutorial) – what to do when you get home
  21. 21. What to do about Naysayers • There will always be naysayers • One naysayer can ruin your whole day, so you have to neutralize them • Be understanding, but counter them in order to sell those that are on the fence • Don’t be upset if they are not convinced, or if they leave.. actually be happy if they leave
  22. 22. Key Barriers to Adoption • Time • Performance pressure • If I invest X amount of time in learning a new technology, how do I know it will pay off? • Priorities • Support from within
  23. 23. Where is the Evidence?
  24. 24. Training Evaluation Results • 71.4% rated the training excellent or good. • 78.6% said that the content was clear, understandable and well organized. • 95.2% said that the trainer was knowledgeable and comfortable with the material • 69% said that they can apply the skills and techniques that they learned • 80.9% said that the content was relevant to their jobs
  25. 25. CDC Preparedness and Emergency Response Research Center (PERRC) CADE is one of the four research projects that make up the University of Minnesota Research Center Preparedness and Emergency Response Using Simulated Environments • Team members • Colleen Monahan, DC, MPH , PI • Kevin Harvey, MA, Co-PI • Steve Jones, PhD, Co-PI • Andrew Cooper, MPH, Project Manager • Brian Mustanski, PhD, Consultant
  26. 26. Research Question Does the use of a Collaborative Virtual Environment (CVE), an electronic performance support tool, improve individual and system performance in public health preparedness and response planning?
  27. 27. Learnstorm • Structured social networks and learning guilds. • Importance of personalization • Mapping to learning needs • Sessioning • Establishing expectations
  28. 28. Contact Information Kevin Q. Harvey Assistant Director Center for the Advancement of Distance Education University of Illinois at Chicago kqharvey@uic.edu Tel: 312-413-0102, M: 847-644-3593 Danny Goldberg Founder, Learnstorm, Inc dgoldberg1@wi.rr.com Tel: 414-218-4873 http://www.virtualpublichealth.com http://www.publichealthgames.com http://www.learnstorm.com/

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