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Mike Roch Esym09 Final

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Mike Roch Esym09 Final

  1. 1. IT Services Conducting at the Piazza Venezia A View from the Intersection Mike Roch Director of IT Services 21 May, 2009 © University of Reading 2009 www.reading.ac.uk/ITS
  2. 2. IT Services © University of Reading 2009 www.reading.ac.uk/ITS
  3. 3. • Extension college of Christ Church 1892 • Royal Charter awarded 1926 • 13,000 undergrads; 5,000 postgrads • 3,000 staff (700 researchers) • 87 % of research is of International Standing • Turnover £200M; Research income £30M 3
  4. 4. IT Services - Responsibilities • Data networks • Corporate systems – 4 x switched Gb Ethernet – MS Exchange email (staff) campus networks – MS IIS/CMS webhosting – 2 x 1Gb connections to JANET – Agresso Finance via TVN MAN – Trent HR – 5000 room ResNet – SITS SR • Voice networks – Blackboard VLE • Infrastructure services • Research support – Infoblox DNS/DHCP – Infrastructure – MS Active Directory – Hardware – 2 x 50TB NetApp Filers – Software – Help and advice • Classroom technology 4
  5. 5. IT Services – Partnerships • Communications – PTS Consulting • Networks – Data Integration • Windows – Microsoft Educational Support Centre • Virtualisation – VMware • Disaster Recovery – Sungard • Offsite backup - Recall • Student Email – T.B.A. • Identity Management – Oxford Computing Group • Access Management – Eduserv 5
  6. 6. IT Services - Culture • Services more important than IT • We work for them - ‘Can-do’, ‘Here to Help’ • Good value for money - £270/fte user/yr • Standards and working practices – Service desk & workflow - ITIL – Change management - ITIL – Project management - PRINCE-lite – Information security management - BS7799/ISO27002 • Pragmatism – ‘Utility not ideology ’ • Risk management – proportionality 6
  7. 7. Risk Management Plan Prevent Accept Reduce Impact 7
  8. 8. Research Support • Computational resources – Thames Blue IBM BladeCenter – 600 node Campus Grid & NGS Affilliate • Storage resources – Mirrored NetApp Filers & Enterprise Vault – Institutional Repository - ePrints • Software – ArcGIS, Matlab, SAS, SPSS, ATLAS-ti, NVivo, … • Support – Advice, documentation, certification, AccessGRID, Globus g/w – Partnerships – Oxford eResearch Centre, eResearch South, NGS 8
  9. 9. Identity Management - background • Mainframe s and UNIX minis from 1970s • Distributed UNIX workstations + NFS filestore - 1988 – TCP/IP, PC-NFS for PCs, CAP etc for Macs – Yellow Pages/NIS directory services • Common University Username (= email LHS for students) • Active Directory synched with NIS from 2001 Science Faculty Registration Year s p u 0 3 c h 3 Physics Dept Undergraduate Initials + serial 9
  10. 10. Identity Management - update • New format usernames for accounts from Oct 2008 – 2 random letters followed by 6 digits – New format email addresses for students a.n.other@student.reading.ac.uk • Microsoft Identity Lifecycle Manager service summer 2009 – ADAM (Active Directory Application Mode) to replace NIS – Parallel running from launch • Remote authentication and authorisation – OpenAthens subscription for 3 years from 1/8/08 – Eduroam for visitors and working away – Digital Certificates for accessing research computing resources 10
  11. 11. So, is IdM Utopia Builded Here? User Communications Remedy Directory Communications Directory Interface HR SQL ADAM Midland Trent Student XMA ADAM MA (Staff) Employee External XMA Active Directory & Exchange 2003 SQL ILM Employee/Xternal Active Directory MA Employees XMA AD Trent Users XMA Student Active Directory MA SQL RISIS (Students) Actions Logging Group Populator Delayed Employee/Xternal ADAM MA Tutors Delimited File Post Action Unix Mail Processing Student ADAM MA Students XMA SQL SQL SQL SQL ADAM SQL Post Processing Drive Creation NIS Export Home Drive/File Storage Message Delivery NIS Export Students at Registration File User 11
  12. 12. UCISA Top Concerns 2008 Rank Concern 1 Funding and sustainable resourcing of IT 2= IT strategy and planning 2= Organisational change and process improvement 4 Business systems to support the institution 5 quot;Environmentally friendlyquot; computing / energy efficiency 6= IT/IS service quality 6= Service availability and resilience 8 Governance of IT 9 E-learning 10= The development of an architected, enterprise-wide IT Infrastructure 10= Data centres 12 Mobile computing, anytime, anywhere computing, home working 13 Identity & access management 12
  13. 13. Transatlantic Top Concerns EDUCAUSE ISSUE EDUCAUSE UCISA Security 1 >13 Administrative / ERP Information Systems 2 4 Funding IT 3 1 Infrastructure 4 10 Identity / Access management 5 13 Disaster recovery / Business Continuity 6 >13 Governance, organisation and leadership 7 8 Change management 8 2 E-learning / Distributed teaching and learning 9 9 Staffing / HR management / Training 10 - http://www.ucisa.ac.uk/members/surveys/tc 13
  14. 14. Challenges to IdAM in HEIs • Porous boundaries and fluid structures – Open campuses, open libraries, open access – Open resources – research & T&L outputs – Re-organisations, mergers, spin-offs, closures – Nomadic academic careers • Individual behaviours - PBSK – Serendipitous discovery ignores boundaries – Research collaborators identified and trusted by personal estimation not external validation – Web2.0 take-up - *FREE* of cost/authority/bureaucracy – Sharing and trading identities 14
  15. 15. Project FLAME – London School of Economics • Technical Strand – investigated systems supporting: – Delegated Authority Management (DAM) – Attribute Release Policy (ARP) – Virtual Organisation Management (VOM) • Social study - large scale studies of typical user attitudes, exploring: – the extent to which users (students and staff) value and manage their personal data – their understanding of what data is held by service providers – the extent to which this data is exchanged 15
  16. 16. Project FLAME – Social Study Experiment • What is your LSE username? 91 % • What is your LSE library number? 63 % • What is your Facebook password? 40 % • What is your LSE logon password? 14 % • What is your term-time address? 90 % • What is your date of birth? 73 % • What is your mobile number? 67 % • What is your credit card number? 30 % 16
  17. 17. Risk, Identity and Access Management • Vital to mitigate risks: – Resource misallocation – Breaches of contractual obligations – Breaches of confidentiality, integrity and availability – Quality assurance failures … • Mitigation must always be proportional to risk: – Big risks need strong controls – Small risks less so … Else – Excessive costs – Inflexible processes – Missed opportunities … 17
  18. 18. Links • JISC Project FLAME https://gabriel.lse.ac.uk/twiki/bin/view/Projects/Flame/WebHome • UCISA Top Concerns http://www.ucisa.ac.uk/members/surveys/tc • Reading eResearch pages http://www.reading.ac.uk/e-research • Piazza Venetzia Traffic Cop http://www.youtube.com/watch?v=wBJa0W49ayI 18

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