Patient engagement report for California


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Patient engagement report for California

  1. 1. CA HIE Patient Engagement Group<br />Report out to Cal E-Connect<br />
  2. 2. Process<br />Weekly meetings<br />40 members signed up for group<br />Doctors, Patients, Administrators, Health Plans<br />Average of 15 members per meeting<br />Overlay of key sources of information<br />Original strategic plan<br />Planning process operational plan<br />Meaningful use<br />Individual contributions<br />Industry research<br />Merged a wide perspective of views and voices<br />Worked through debates and challenges in our membership<br />
  3. 3. Models Developed<br />Innovation pyramid<br />Strategies and tactics<br />Detailed use cases (matrix of functions & features)<br />Evolving with Patients<br />Innovation<br />Enabling Awareness and Interaction<br />Technical Connections and Interaction<br />Marketing and Education<br />Privacy, Ease of Use, and Security<br />Ensuring Patients Participate<br />Meaningful Use<br />
  4. 4. Evolving with Patients<br />Mobile, fun, and easy to use. <br />To engage application developers<br />Service orientated<br />Aggregated<br />Mobile<br />Alerts<br />Read and Writable<br />Real-time<br />Embrace personal data as core asset of the system<br />
  5. 5. Decision trees in a personal life<br />Decision trees change patients lives<br /><ul><li>Triggered from transactions
  6. 6. By the book
  7. 7. Ability to “run an audible”
  8. 8. Overlay engagements on life timeline</li></li></ul><li>Use is the Meaningful Measurement<br />Success for CA HIE should be measured by engagement<br /># of providers<br /># of patients<br /># of web views<br /># of messages<br />amount of time<br /># of victories<br />
  9. 9. HIE Engagement is a Social Network<br />It’s about me<br />Wife<br />Children<br />Moms, Dads<br />School<br />Nurse<br />Doctor<br />Yoga<br />Stop Smoking<br />
  10. 10. Person as a View<br /><ul><li>Health exchange is start to building real life engagement</li></ul>Personal private cloud<br />Caregiver cloud<br />Hospital operate cloud<br />Insurer payment cloud<br />Script management cloud<br />Community clouds<br />Person creates link between systems and improves quality of info<br />
  11. 11. The Roadmap<br />Establish the framework<br />Incentivize providers to participate<br />Empower application developers to leverage the framework to empower patients <br />
  12. 12. Is there an app for that…<br />Job, Workflow, Diagnoses, Friend, Blood Cells, Medications, Community<br />
  13. 13. Developing Scenarios<br />Let’s assume<br />Exchange is real-time<br />Smart phone for all<br />Push notifications<br />HIE<br />Me<br />
  14. 14. Info, in real-time<br />Care Receipt to Phone.<br />Reminders accepted<br />From any provider (with or without specific technology)<br />HIE<br />Me<br />
  15. 15. Tear sheet with base facts<br />Medication info<br />Administration<br />Safety<br />Options<br />Combinations <br />Me<br />
  16. 16. Care Giver Handoff<br />Care Giver<br />Transferability<br />Power tools<br />Care Watcher<br />Checks in<br />Learns<br />HIE<br />Me<br />
  17. 17. “Nurse Ratchet” – Relentless Check In<br />Did you<br />Did, did, you<br />Did, did, did, did, you<br />Did you?<br />Reminders are social outcomes are shared<br />Me<br />
  18. 18. Bonus: Location to Payment<br />Care Receipt to Phone.<br />Reminders accepted<br />From any provider (with or without specific technology)<br />Rewards<br />HIE<br />Me<br />
  19. 19. Bonus: Digging into more information<br />Federal data<br />Provider content<br />Doctor favorites<br />Pharma materials<br />Local programs<br />Rewards<br />Me<br />
  20. 20. Cloud Computing: Is a Ripple in Time<br />Private Cloud<br />Consolidating resources<br />Removing OPEX<br />Public Cloud Examples<br />Claims processing<br />Scientific modeling<br />Enterprise Apps<br />Citrix Receiver #1 iPad App<br />Data Center<br />Amazon<br />Rackspace<br />