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Designing Smart Things: User Experience Design for Networked Devices (UX-LX Workshop)

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How do you design experiences that transcend a single device, or even a family of devices? How do you create experiences that exist simultaneously in your hand and in the cloud?

Using plentiful examples drawn from cutting edge products and the history of technology, this workshop describe underlying trends, show the latest developments and ask some broader questions.

Published in: Design, Technology, Business
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Designing Smart Things: User Experience Design for Networked Devices (UX-LX Workshop)

  1. 1. DESIGNING SMART THINGSUser experience design fornetworked devices Mike Kuniavsky UX-LX Lisbon May, 2012
  2. 2. Schedule for today 15:00-16:00 Theory! – History/Background – Ubicomp UX and trends – Service Avatars – Product Service Systems 16:00-16:30 Q&A and Discussion 16:30-17:00 BREAK! 17-18:30PM Practice!
  3. 3. HISTORY
  4. 4. TWO (OBVIOUS) TRENDS
  5. 5. 1. Information processing is cheap 1989 2011 $1500* $0.50* CPI Adjusted to 2008, original price: $900
  6. 6. Trends in computing 18 16 M a in fra m e (o n e c o m p u te r, m a n y p e o p le ) P C (o n e p e rs o n , o n e c o m p u te r) 14 U b iq u ito u s c o m p u tin g (o n e p e rs o n , m a n y c o m p u te rs ) 12 A proliferation of sma cost, embedded deviS a le s /Y r 10 8 incorporating comput 6 communication capa 4 Moving towards perv 2 computing 0 Y r 1940 1945 1960 2000 1950 1955 1965 1975 1980 1985 1990 1995 1970 2005 Source: Presentation by Marc Weiser ”Nomadic issues in Ubiquitous computing”, Xerox, Palo Alto. Research Center, 1996. Mobile and Wireless Networking 2010 / 2011
  7. 7. 2. NETWORKING is EVERYWHERE
  8. 8. Information is a material
  9. 9. SUmmary Mark Weiser coined the term “ubiquitous computing” (ubicomp) in the late 1980s to describe a world where one person uses many computers simultaneously. This phenomenon has other names— pervasive computing, ambient intelligence, the Internet of Things, etc.—but it’s all the same thing. As a result of: – Cheap, low power processing – Cheap, pervasive networking It’s now cost-effective to embed information processing and connections to networked services to create competitive advantage. In effect treating information as a material to design with. Which fundamentally changes our relationship to the designed environment.
  10. 10. Q&A
  11. 11. Ubiquitous computing UX
  12. 12. Peter boersma’s UX design definition
  13. 13. Ubicomp UX design
  14. 14. TWO CORE TRENDS
  15. 15. 1. GENERIC TO SPECIFIC
  16. 16. 2. Local to Remote
  17. 17. SERVICE AVATARS
  18. 18. SERVICEAVATARS
  19. 19. WE SEE THROUGH SOFTWARE AND DEVICES
  20. 20. Example: netflix
  21. 21. EXAMPLE: VITALITY
  22. 22. EXAMPLE: WITHINGS
  23. 23. EXAMPLE: NEST
  24. 24. MORE HEALTH EXAMPLES: ZEO, FITBIT, BODYMEDIA
  25. 25. MORE HOME EXAMPLES
  26. 26. INFORMATION SHADOWS
  27. 27. EXAMPLE: Product service systems
  28. 28. SUMMARY Ubicomp adds a number of disciplines to traditional UX: industrial design, service design, product design, architecture, engineering. Cheap processing creates a broad UX shift from generic devices and software to specialized devices and software, while cheap networking moves services from local to remote. A larger shift is to service avatars which are devices and software that are tightly coupled to specific online services. People see through the devices and software to the service. The vast majority of smart things designed today are service avatars that are tightly coupled to cloud services. Cloud-connected sensors These blur the lines between physical objects, digital objects and fundamentally change our relationships to the things in our lives. For example, when participating in product service systems everyday objects are replaced with subscriptions. And this, in a nutshell, is The Internet of Things..
  29. 29. Q&A
  30. 30. Break!
  31. 31. DESIGNING SMART THINGS
  32. 32. Ikea products…from the future!
  33. 33. INSTRUCTIONS: IKEA products OF THE FUTURE Mike will tell you what group you’re in Say hello to your group mates Get a copy of the IKEA catalog PDF from Mike’s shared folder Pick an area of the house (kitchen, bathroom, kid’s room, patio, office etc) Using catalog pictures as a basis, brainstorm as many different ideas for service avatars and systems as possible. You can use the images as direct references for your ideas, or you can feel free to use them simply for inspiration. Each idea must have – A title (extra credit for fake IKEA names) – A brief description. – An explanatory image, whether a freehand sketch, annotated catalogue page, or collage of images. It doesn’t have to be pretty. Stuck? Ask yourself – What happens if I connect this to a net service? To Facebook? To LinkedIn? – What happens if I put a sensor in this? What kind of sensor? – What happens if I embed 10 tiny computers in this? What if it knows what other devices are nearby? What if it knows what people are nearby? – Pick two random things. What is the service that ties these together? Remember: quantity, not quality. You have 15 minutes.
  34. 34. Describe your productsYou have 90 seconds
  35. 35. RELAX
  36. 36. INSTUCTIONS: IKEA Services OF THE FUTURE Your mission: Design an interesting service with at least 3 avatars at at least 3 scales. Pick one of your ideas that has good service potential. Only totally awesome “smart fridge” ideas allowed. Expand or refine your idea so that it has three or more avatars at three or more scales. – Example: Zipcars – a car sharing service has keychain identification, a customer-facing reservation website, and an in-automobile control system. Not to mention the administrative backend. – Example: Banks have plastic card avatars, ATMs, web sites, and walk-in branches. Document your idea using simple sketches and diagrams. You have 15 minutes. Spend the first 5 talking about the service and draw and write for the last 10. Pick someone to do a ONE minute VC pitch. Key points: who is your audience? What problem does your service solve? What is the magic technology you’re going to use?
  37. 37. Who is your audience?What problem does your service solve?What is the magic technology you’re going to use?What are your 3 avatars?PITCH THE VC
  38. 38. Mike Kuniavskymikek@thingm.com

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