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Hard to Reach Users in Easy to Reach Places

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Presentation given at UX Scotland 2019 by Michael Crabb and Rachel Menzies. Work based on the User Centre that is based in the Department of Computing at the University of Dundee

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Hard to Reach Users in Easy to Reach Places

  1. 1. H A R D T O R E A C H U S E R S E A S Y T O R E A C H P L A C E S
  2. 2. A B O U T U S M I C H A E L 
 C R A B B R A C H E L 
 M E N Z I E S @ m i k e _ c r a b b @ r a c h e l _ m e n z i e s
  3. 3. P E O P L E L I K E M E
  4. 4. U S E R C E N T R E D
  5. 5. The aim of this research project is to develop an accessible office workstation for a disabled user. This includes investigating the various types of input and output devices that are currently available and can be used by a disabled user, and incorporating a selection of these in a workstation application, thereby increasing the bandwidth available to each user. Extraordinary Computer/Human Operation Journal of Rehabilitation Research and Development Volume 28, Issue 1
  6. 6. The aim of this research project is to develop an accessible office workstation for a disabled user. This includes investigating the various types of input and output devices that are currently available and can be used by a disabled user, and incorporating a selection of these in a workstation application, thereby increasing the bandwidth available to each user. Extraordinary Computer/Human Operation Journal of Rehabilitation Research and Development Volume 28, Issue 1 1991
  7. 7. H A R D T O R E A C H ? W H A T D O W E M E A N B Y
  8. 8. O L D E R A D U L T S A A C U S E R S A P H A S I A
  9. 9. O L D E R A D U L T S D R O P I N S E S S I O N 4 D A Y S A W E E K 1 0 : 0 0 - 1 2 : 0 0 E X A M P L E P R O J E C T • W e b I n t e r f a c e s f o r O l d e r A d u l t s • S e a r c h I n t e r f a c e C o m p a r i s o n s C H A R A C T E R I S T I C S 6 5 + Y e a r s O l d S t a n d a r d I s s u e s f a c e d b y O A p o p u l a t i o n
  10. 10. A A C U S E R S D R O P I N S E S S I O N E X A M P L E P R O J E C T C H A R A C T E R I S T I C S 1 D A Y A W E E K 1 2 : 0 0 - 1 4 : 0 0 A u g m e n t a t i v e a n d A l t e r n a t i v e C o m m u n i c a t i o n • B o a r d G a m e s f o r A A C U s e r s • H o w w a s S c h o o l t o d a y
  11. 11. A P H A S I A D R O P I N S E S S I O N E X A M P L E P R O J E C T C H A R A C T E R I S T I C S 1 D A Y A W E E K 1 2 : 0 0 - 1 4 : 0 0 L a n g u a g e I m p a i r m e n t , c o m m o n l y c a u s e d f r o m a s t r o k e • W e b I n t e r f a c e s f o r O l d e r A d u l t s • S e a r c h I n t e r f a c e C o m p a r i s o n s
  12. 12. T H E U S E R C E N T R E
  13. 13. C R E A T E S V A L U E F O R …
  14. 14. B Y T E S A N D B L E T H E R S T H E U S E R C E N T R E
  15. 15. 2 0 0 5 U S E R C E N T R E O P E N S D R O P I N S E S S I O N S R E S E A R C H P A R T I C I P A T I O N T E A C H I N G D E V E L O P M E N T
  16. 16. D R P A U L A F O R B E S U N I V E R S I T Y C O O R D I N A T O R 2 0 0 5 - 2 0 1 2 U S E R C E N T R E C O M M I T T E E C O O R D I N A T I O N G R O U P 2 0 1 2 - O N W A R D S
  17. 17. T H E U S E R C E N T R E H A S I N T R O D U C E D M E T O T H E I N T E R N E T A L L O W I N G M E T O D E V E L O P M Y I N T E R E S T I N P H O T O G R A P H Y . L E A R N I N G T O N A V I G A T E T H E I N T E R N E T H A S O P E N E D U P A W H O L E N E W W O R L D O F K N O W L E D G E F O R M E
  18. 18. A pool of representative users for accessibility research: seeing through the eyes of the users doi://10.1145/2845088
  19. 19. R E S E A R C H W O R K S H O P S F O C U S 
 G R O U P S C O - D E S I G N 
 W O R K S H O P S Q U E S T I O N N A I R E S / S U R V E Y S I N T E R V I E W S E X P E R I M E N T A L 
 S T U D I E S • T H E S T U D Y O F E L D E R L Y D R I V E R S • A P R O T O C O L F O R S O F T W A R E - S U P P O R T E D I N T E R A C T I O N W I T H B R O A D C A S T D E B A T E S • P E R S U A S I V E D I A L O G U E I N T E L E C A R E : P R O M O T I N G A N D E N C O U R A G I N G S O C I A L I N T E R A C T I O N F O R O L D E R A D U L T S • I N V E S T I G A T I N G R E C O M M E N D A T I O N S F O R I N C L U S I V E S O C I A L N E T W O R K I N G A N D O L D E R A D U L T S • C O - D E S I G N I N G A P P E A L I N G W E A R A B L E S W I T H C A R E H O M E R E S I D E N T S • A Q U E S T I O N N A I R E T O G A U G E O L D E R A D U L T S ’ I N T E R E S T I N U S I N G M O B I L E P H O N E S A S M E M O R Y A I D S • D E S I G N I N G F O R I N D I V I D U A L S : U S A B L E T O U C H - S C R E E N I N T E R A C T I O N T H R O U G H S H A R E D U S E R M O D E L S • A G E - S P E C I F I C P R E D I C T I V E M O D E L S O F H U M A N P E R F O R M A N C E • A G E , T E C H N O L O G Y U S A G E , A N D C O G N I T I V E C H A R A C T E R I S T I C S I N R E L A T I O N T O P E R C E I V E D D I S O R I E N T A T I O N A N D R E P O R T E D W E B S I T E E A S E O F U S E
  20. 20. https://vimeo.com/41354629 - Social Inclusion Through the Digital Economy (2007)
  21. 21. C O N S E N T P R O C E S S
  22. 22. B E N E F I T O F A G A T E K E E P E R
  23. 23. S T R A I G H T T A L K I N G G R O U P T H E U S E R C E N T R E
  24. 24. R E P L A C E O R S U P P O R T C O M M U N I C A T I V E I N T E N T V A R I E D L E V E L S O F T E C H N O L O G Y V A R I E D L E V E L S O F L I T E R A C Y
  25. 25. “Great session. Good to help overcome first impressions and to see complex communication people just like other people.”
  26. 26. A C E - L P S T O R I E S A T T H E D E N T I S T H O W W A S S C H O O L T O D A Y P H O N I C S T I C K
  27. 27. G A T E K E E P E R P R O T E C T I O N O F V U L N E R A B L E G R O U P S U N D E R 1 8 s E X T E N D E D C O N S E N T F O R M Ethical Considerations
  28. 28. T A P A N D T A L K T H E U S E R C E N T R E
  29. 29. 8 - W E E K P R O J E C T F I E L D T R I P S B U I L D I N G A C O M M U N I T Y Tap & Talk & See
  30. 30. G A T E K E E P E R S U P P O R T F R O M N H S S T A F F F R U S T R A T I O N Ethical Considerations
  31. 31. K E Y L E S S O N S
  32. 32. O L D E R A D U L T S A A C U S E R S A P H A S I A
  33. 33. B U Y I N F R O M A L L S T A K E H O L D E R S UNIVERSITY RESEARCHERS TEACHERS USERS GATEKEEPER
  34. 34. 1. D E S I G N A T E D S P A C E 2. D O N ’ T R U S H I T 3. S E N S E O F B E L O N G I N G 4. C O M M U N I C A T I O N W I T H I N T H E G R O U P 5. E T H I C A L C O N S I D E R A T I O N S C O M M O N T H E M E S
  35. 35. BY PROVIDING APPROPRIATE SPACE AND SENSE OF BELONGING …. A COMMUNITY EMERGES
  36. 36. T H E U S E R C E N T R E

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