Organizational Values<br />How to Understand and Make Values - Valuable<br />Bob Miller<br />September 22, 2011<br />
Introduction & Expectations<br />R. W. Miller Jr. & Associates<br />
R. W. Miller Jr. & Associates<br />Learning Outcomes<br />Are organizational values important?<br />The Pros and Cons of o...
Values<br />Valuesrepresent basic convictions that- <br />	A specific mode of conduct or end-state of existence is persona...
60 Second Exercise<br />1<br />2<br />3<br />4<br />5<br />R. W. Miller Jr. & Associates<br />
R. W. Miller Jr. & Associates<br />
Do Values Have a Priority?<br />Can you rank order your values?<br />Try Paired Comparisons<br />R. W. Miller Jr. & Associ...
What Are The Pros & Cons of Organizational Values? <br />Pros:<br />Cons<br />.<br />.<br />.<br />.<br />.<br />.<br />.<...
Who Should Be Involved In Developing Organizational Values? <br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />R. W. M...
1<br />2<br />3<br />Individuals enter organizations with notions of what is right and wrong with which they interpret beh...
Share Some Organizational Values<br />R. W. Miller Jr. & Associates<br />
Wegman’s Values<br />1.We care about people<br />2.High standards are a way of life. We pursue excellence in everything we...
Walmart<br />R. W. Miller Jr. & Associates<br />Since Sam Walton founded Walmart Stores, Inc., it has always been a values...
Anyone Recognize These Core Values?<br />Trustworthy<br />Loyal<br />Helpful<br />Friendly<br />Courteous<br />Kind<br />O...
Red Lobster<br />Hospitality<br />Fairness<br />Caring<br />Respect<br />Quality<br />Zip<br />Balance<br />Fun<br />R. W....
Starbucks<br />R. W. Miller Jr. & Associates<br />Our Coffee<br />Our Partners<br />Our Customers<br />Our Stores<br />Our...
Service<br />Diversity<br />Inclusion<br />Openness to Change<br />R. W. Miller Jr. & Associates<br />
R. W. Miller Jr. & Associates<br />?<br />Respect<br />Communication<br />Integrity<br />Excellence<br />
Ethical Behavior  90%<br />Commitment to Cust. 88%<br />Commitment to Ees    78%<br />Teamwork/Trust   76%<br />Commitment...
Constituents<br />Special Interest Groups<br />The Area Represent<br />Lobbyists<br />Values Funnel for Politicians<br />
R. W. Miller Jr. & Associates<br /><ul><li> Upholding the Constitutional Right to 	Keep and Bear Arms
 Ensuring Equal Treatment for All
 Protecting Our National Symbols
 Freedom of Speech and of the Press
 Maintaining The Sanctity and Dignity of 	Human Life
 Preserving Traditional Marriage
 Safeguarding Religious Liberties
 Preserving Americans’ Property Rights
 Supporting Native American Communities</li></li></ul><li>R. W. Miller Jr. & Associates<br />Liberty<br />Justice<br />Equ...
Smaller Government<br />Personal Accountability<br />Local Decision Making<br />Fiscal Discipline<br />Serving the Taxpaye...
R. W. Miller Jr. & Associates<br />Social Responsibility<br />Integrity<br />Advertised<br />Customer Service<br />Share H...
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A Perspective on Organizational Values with Bob Miller

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  • Democratic Values
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  • A Perspective on Organizational Values with Bob Miller

    1. 1. Organizational Values<br />How to Understand and Make Values - Valuable<br />Bob Miller<br />September 22, 2011<br />
    2. 2. Introduction & Expectations<br />R. W. Miller Jr. & Associates<br />
    3. 3. R. W. Miller Jr. & Associates<br />Learning Outcomes<br />Are organizational values important?<br />The Pros and Cons of organizational values.<br />How to develop and implement organizational values.<br />The results of values conflict.<br />
    4. 4. Values<br />Valuesrepresent basic convictions that- <br /> A specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.<br /> Value is a judgmental element of what is right, good, or desirable.<br />Review dictionary definitions of values<br />
    5. 5. 60 Second Exercise<br />1<br />2<br />3<br />4<br />5<br />R. W. Miller Jr. & Associates<br />
    6. 6. R. W. Miller Jr. & Associates<br />
    7. 7. Do Values Have a Priority?<br />Can you rank order your values?<br />Try Paired Comparisons<br />R. W. Miller Jr. & Associates<br />
    8. 8. What Are The Pros & Cons of Organizational Values? <br />Pros:<br />Cons<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />R. W. Miller Jr. & Associates<br />
    9. 9. Who Should Be Involved In Developing Organizational Values? <br />.<br />.<br />.<br />.<br />.<br />.<br />.<br />R. W. Miller Jr. & Associates<br />
    10. 10. 1<br />2<br />3<br />Individuals enter organizations with notions of what is right and wrong with which they interpret behaviors or outcomes<br />Values generally influence attitudes and behavior.<br />Importance of Values<br />Values lay the foundation for the understanding of attitudes and motivation because they influence our perceptions.<br />
    11. 11. Share Some Organizational Values<br />R. W. Miller Jr. & Associates<br />
    12. 12. Wegman’s Values<br />1.We care about people<br />2.High standards are a way of life. We pursue excellence in everything we do<br />3.We make difference in every community we serve.<br />4.We respect our people<br />5.We empower our people to make decisions that improve their work and benefit our customers and our company.<br />
    13. 13. Walmart<br />R. W. Miller Jr. & Associates<br />Since Sam Walton founded Walmart Stores, Inc., it has always been a values-based, ethically led company. The values that guide our decisions and our leadership are the 3 Basic Beliefs:<br />• Respect for the Individual<br />• Service to our Customers <br />• Striving for Excellence <br />
    14. 14. Anyone Recognize These Core Values?<br />Trustworthy<br />Loyal<br />Helpful<br />Friendly<br />Courteous<br />Kind<br />Obedient<br />Cheerful<br />Thrifty<br />Brave<br />Clean<br />Reverent<br />R. W. Miller Jr. & Associates<br />
    15. 15. Red Lobster<br />Hospitality<br />Fairness<br />Caring<br />Respect<br />Quality<br />Zip<br />Balance<br />Fun<br />R. W. Miller Jr. & Associates<br />
    16. 16. Starbucks<br />R. W. Miller Jr. & Associates<br />Our Coffee<br />Our Partners<br />Our Customers<br />Our Stores<br />Our Neighborhoods<br />Our Shareholders<br />
    17. 17. Service<br />Diversity<br />Inclusion<br />Openness to Change<br />R. W. Miller Jr. & Associates<br />
    18. 18. R. W. Miller Jr. & Associates<br />?<br />Respect<br />Communication<br />Integrity<br />Excellence<br />
    19. 19. Ethical Behavior 90%<br />Commitment to Cust. 88%<br />Commitment to Ees 78%<br />Teamwork/Trust 76%<br />Commitment to Shareholders 69%<br />Honesty/Openness 69%<br />Accountability 68% <br />Social Respon. 65%<br />Innovativeness 60%<br />Drive to Succeed 50%<br />Environ Respon. 46%<br />Initiative 44%<br />Commit to Diversity 41%<br />R. W. Miller Jr. & Associates<br />
    20. 20.
    21. 21. Constituents<br />Special Interest Groups<br />The Area Represent<br />Lobbyists<br />Values Funnel for Politicians<br />
    22. 22. R. W. Miller Jr. & Associates<br /><ul><li> Upholding the Constitutional Right to Keep and Bear Arms
    23. 23. Ensuring Equal Treatment for All
    24. 24. Protecting Our National Symbols
    25. 25. Freedom of Speech and of the Press
    26. 26. Maintaining The Sanctity and Dignity of Human Life
    27. 27. Preserving Traditional Marriage
    28. 28. Safeguarding Religious Liberties
    29. 29. Preserving Americans’ Property Rights
    30. 30. Supporting Native American Communities</li></li></ul><li>R. W. Miller Jr. & Associates<br />Liberty<br />Justice<br />Equality for all<br />Community<br />Strong Middle Class Jobs<br />Defense of our shores<br />Modern Infrastructure<br />Economic Stability and Prosperity<br />Energy Independence<br />Environmental Protection<br />
    31. 31. Smaller Government<br />Personal Accountability<br />Local Decision Making<br />Fiscal Discipline<br />Serving the Taxpayers<br />R. W. Miller Jr. & Associates<br />
    32. 32. R. W. Miller Jr. & Associates<br />Social Responsibility<br />Integrity<br />Advertised<br />Customer Service<br />Share Holder Dividends<br />Profits<br />
    33. 33. R. W. Miller Jr. & Associates<br />Diversity<br />Honesty/Integrity<br />Employee Development<br />$$$$<br />Power<br />Recognition<br />
    34. 34. R. W. Miller Jr. & Associates<br />Teamwork<br />Quality<br />Customer Service<br />Power<br />Individual Recognition<br />Automony<br />
    35. 35. It is my personal opinion that a high as 95% of people that leave organizations of their own accord, do so because of a values conflict.<br />R. W. Miller Jr. & Associates<br />
    36. 36. So how do individuals deal with values conflict?<br />R. W. Miller Jr. & Associates<br />
    37. 37. Individual Conflict Options<br />Leave or run away<br />Refuse and force them to make you leave<br />Suck it up and do it anyway<br />Discuss the conflict with the source<br />Get others involved<br />Co-Workers, more senior managers, the public, the government<br />R. W. Miller Jr. & Associates<br />
    38. 38. Organizational Options to Minimize Counterproductive Values Conflict<br />?<br />R. W. Miller Jr. & Associates<br />
    39. 39. R. W. Miller Jr. & Associates<br />Questions & Answers<br />Thank You !!!<br />Bob Miller, PHR<br />716 270-3020<br />r.miller@humanresourcesource.com<br />www.humanresourcesource.com<br />

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