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Our presentation to small and medium sized business owners on how to cost effectively manage their business and keep it growing by adding additional support via outsourcing right her in the US

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  1. 1. Live Office 24<br />Virtual Reception / Live Chat / Email / Text SMS <br />Services<br />
  2. 2. Who we are….<br />3 year old Company in Henderson, Nevada<br />Business Process Outsourcing – On Shore (U.S. Based)<br />3300 sq ft facility<br />18 station availability 24/7<br /><br />Best cost effective solution for small and medium sized businesses…<br />
  3. 3. What does that mean?<br />Instead of:<br />Hiring an 8 hour employee for $1800-$2100 a month, you could hire us for an average of $550-$600 per month* to be available 24/7.<br />Dealing with hiring, training, integrating a new hire to your operation. <br />No employee is perfect. The headache of firing, finding a replacement, redoing all the above, it all costs money! <br />Who’s got time for that?<br /> * Average Live Reception Services Member <br />
  4. 4. How does that really help my business?<br />How much does a business make really?<br />What is your profit margin?<br />How much do you have to net to cover an employee?<br />Now, how much do you have to gross to be able to get that net?<br />Let’s look at how that works….<br />
  5. 5. Profits Matter<br />NIGHTS AND WEEKENDS ONLY<br /> 6:00 pm – 9:00 am Monday – Thursday<br />15 hours / day x 4 days x 8.00 per hour (minimum wage) = $ 480.00 <br /> Compensation Insurance 3% = $ 14.40 <br />Payroll Tax Contribution 12% = $ 57.60 <br />Total: $ 552.00<br /> Weekly $552.00 x 4.3 weeks per month = monthly cost $ 2,376.60 <br /> <br />6:00 pm – 9:00 am Friday - Monday<br />57 hours / weekend x 8.00 per hour (minimum wage) = $ 432.00 <br />Workers Compensation Insurance 3% = $ 12.96 <br />Payroll Tax Contribution 12% = $ 51.84 <br />Total: $ 496.80<br /> Weekly $496.80 x 4.3 weeks per month = monthly cost $2,113.24 <br /> TOTAL NIGHTS AND WEEKENDS COST @ MINIMUM WAGE: $4,512.84<br />
  6. 6. How much is that? <br />If the amount needed is $4,512.84 and the business’ profit margin is 25% then<br />4,512.84 x 4 = the gross needed to justify the employee cost…<br />THAT’S - $18,051.36 to justify theemployee hours per month!<br />Can you say insane?<br />
  7. 7. Average Live Office 24 Client<br />Live Reception<br />$550- $600<br />PER MONTH!<br />Live Chat<br />$199-$699<br />PER MONTH!<br />
  8. 8. Traditional vs. Shared<br />
  9. 9. So what does this have to do with my business?<br />How much more business could you generate if you could INCREASE your conversion ratio by making a sensible addition?<br />Live Virtual Reception<br />Live Chat<br />Email Interaction<br />
  10. 10. Live Virtual Reception<br />Answer in Your Company’s Name<br />Take primary information<br />Answer general questions (up to 5 knowledge base articles)<br />Helps Qualify, Quantify, Classify Leads to be acted upon based on priority. (Hot, Warm, Cold, not serious etc)<br />
  11. 11. Live Chat<br />Forrester’s Report on Live Chat:<br />38% more conversions vs sites without Live Chat<br />Up to 80-110% for eCommerce sites (Less shopping cart abandonement)<br />The ability to reach out and interact, then go for the lead, appointment, or sale. (Conversion)<br />Most now cannot afford the staffing to cover having the software. <br />Cost effective solution for small to medium sized business owners<br />
  12. 12. Email Interaction <br />Receive and reply as the company<br />Leads, Orders, Appointments can be forwarded directly to business owner or receptionist for follow up<br />Realtors, Loan Officers, Brokers, Financial Planners, Brokers, eCommerce inquiry forms, etc<br />You aren’t waiting for emails, they wait for you!<br />
  13. 13. Three Channels for Sales<br />Phone – Live Virtual reception<br />Web - Live Chat <br />Email - Marketing response<br />This is what you can add to your business to increase sales and respond to marketing in a much more effective manner. Imagine not having to be at the mercy of your business any more. You have more control over your business!<br />
  14. 14. What is the investment?<br />Virtual Reception<br />Average Quarterly Contract - $550 - $600 per month<br />Live Chat<br />Beginning Package – Basic $199 per month <br />Email Interaction – Quoted <br />What will it do for me?<br />Allow you the freedom to work on your business instead of in it while getting better leads or sales!<br />
  15. 15. What About My Customers?<br />You become more valuable in your customers minds as their trusted source for your product or services.<br />You experience a better result from all the traffic you are driving to your site or phone making it more likely that you will increase your sales.<br />Bottom Line: <br />You become the brand they think of first!<br />
  16. 16. Simple to do<br />Call us and request a Ten Day Free Trial<br />Work with us to build your profile. (takes 5-7 business days)<br />At the end of ten days we decide if it fits and then choose what packages make sense per your budget and needs<br />
  17. 17. Set Yourself Apart<br />Set yourself apart from everyone else by being available 24/7<br />Increase the customer service and create a bigger better brand in your customers’ mind<br />Increase your conversions from the web and phone.<br />Find new customers easier when they are looking for you with Live Virtual Reception or Live Chat.<br />There has never been a better time to do this!<br />
  18. 18. Are You Stranded on “Someday Isle?”<br />
  19. 19. Live Office 24<br />Your Business Our People 24/7<br />
  20. 20. Start your trial today!<br />Thank You<br />Michael H Kaleikini<br />702-944-8895 ext 220<br /><br />