CoP Trumps

4,093 views

Published on

A Trumps Card game to help you plan a community of practice

Published in: Self Improvement, Education
  • Be the first to comment

CoP Trumps

  1. 1. CoP Trumps Introduction CoP Trumps is a card game that can be used as a prompt when building,  facilitating and measuring your Community of Practice.    The main premise behind CoP Trumps is to give you some suggestions of action  to undertake that will assist the collaboration within your community.  The Trumps below are based of 6 theme areas that where identified as part of  the Performance Improvement Benchmarking (River Diagram) that we are using  for the Local Government Improvement and Development led Communities.    You can find out more about the Performance Improvement Benchmarking from  Chris Collison Website http://www.chriscollison.com/pib.html    The six themes identified are:    1. Planning  2. Clear Focus  3. Engagement and Communication  4. Active Facilitation  5. Managing Content  6. Measurable Outcomes  Each Card will cover an Action, Tool or Techniques that you can use with an  estimate of between 1 to 10 on:  • Cost   • Learning Curve   • Knowledge Sharing   • Geek Factor   • Encourages Participation   
  2. 2. Community Plan Community Charter Planning Planning Cost 3 Cost 3 Learning Curve 3 Learning Curve 3 Knowledge Sharing 7 Knowledge Sharing 5 Geek Factor 2 Geek Factor 2 Encourages Participation 8 Encourages Participation 7 Consist of events, communications A written expression of the and day to day activities. That will community's purpose, boundaries, spark community activity, attract membership criteria, sponsors, key members and increase roles, ways of working, special participation. focus areas and measures of success. Community Purpose Welcome Statement Clear Focus Clear Focus Cost 2 Cost 1 Learning Curve 2 Learning Curve 1 Knowledge Sharing 8 Knowledge Sharing 8 Geek Factor 2 Geek Factor 2 Encourages Participation 7 Encourages Participation 8 Describes why the community The welcome message is similar to exists. It is short and designed to the Community Purpose but will capture both hearts and minds and welcome members to the encourages ownership within the community and point them in the community. direction of key activities and things they need to know.
  3. 3. Water Cooler Engagement and Communication Detailed Profile Engagement and Communication Cost 1 Cost 3 Learning Curve 3 Learning Curve 3 Knowledge Sharing 8 Knowledge Sharing 7 Geek Factor 4 Geek Factor 3 Encourages Participation 8 Encourages Participation 7 Is a thread in the forum where Profiles have a dual use – they help members can introduce themselves you let people know about your and find out a little bit more about interests and experience, and help who is in the community? Think of you find people that share similar it as an online Ice breaker interests to you. Invitations Newsletter Engagement and Communication Engagement and Communication Cost 4 Cost 4 Learning Curve 3 Learning Curve 4 Knowledge Sharing 5 Knowledge Sharing 5 Geek Factor 5 Geek Factor 4 Encourages Participation 5 Encourages Participation 9 When kicking off the community or Is a regularly distributed publication asking a new group of people use generally about the main topic that an email invite or Invite to join are of interest to its member. And function. Don’t forget to mention upcoming activities in the the purpose and the expectations of community being a member.
  4. 4. Polls Engagement and Communication Photos Engagement and Communication Cost 2 Cost 3 Learning Curve 3 Learning Curve 5 Knowledge Sharing 2 Knowledge Sharing 3 Geek Factor 3 Geek Factor 5 Encourages Participation 8 Encourages Participation 6 Snapshot questions, usually with Everyone likes photo’s it’s a great choice of short answers, used to conversation point. Taking photo’s gauge general consensus, check at events and conference brings the temperature, or get a rough idea of community together by showing that how a group of people feel about an members are real people and not issue or idea. just an image in the screen. Events Online Conference Engagement and Communication Engagement and Communication Cost 9 Cost 8 Learning Curve 6 Learning Curve 9 Knowledge Sharing 10 Knowledge Sharing 10 Geek Factor 5 Geek Factor 8 Encourages Participation 10 Encourages Participation 10 Events are a gathering of members An online conference uses the normally F2F designed to Community of Practice as a accomplish many goals including: conference venue. This means that information exchange collaboration, participants can access the networking, interaction and more conference from anywhere in the world and can do this at any time.  
  5. 5. Interviews Alerts Engagement and Communication Active Facilitation Cost 5 Cost 2 Learning Curve 6 Learning Curve 4 Knowledge Sharing 6 Knowledge Sharing 7 Geek Factor 5 Geek Factor 3 Encourages Participation 6 Encourages Participation 9 Are semi-structured and have a Email updates of the latest activity from your community, these can be set up general theme that will be explored as immediate, daily or weekly and will to elicit the knowledge and summarise updates across all the experience of the individual (s) to functions that the community uses; be shared with a wider audience. including forums, events, library, wikis Be it in Audio, Video or Written and blogs. Notice Boards Back channelling Active Facilitation Active Facilitation Cost 3 Cost 7 Learning Curve 3 Learning Curve 6 Knowledge Sharing 7 Knowledge Sharing 9 Geek Factor 3 Geek Factor 2 Encourages Participation 7 Encourages Participation 9 A Notice Board is a place where It is the ability to contact members thoughts, ideas and questions are when appropriate, to encouraging shared. On their own, these items group discussion, model behaviour are not in depth enough to require a and assist the members in getting separate forum. answers to questions.
  6. 6. Hotseats Hot Topics Active Facilitation Active Facilitation Cost 7 Cost 2 Learning Curve 5 Learning Curve 2 Knowledge Sharing 6 Knowledge Sharing 8 Geek Factor 5 Geek Factor 3 Encourages Participation 8 Encourages Participation 8 Enables participants to ask the Discussions around a topic that is person in the hot seat (usually an hot at the moment in time. It may expert in their field) questions, to involve a series of techniques such which they can respond over a set as a hotseat, a face to face event period of time. which are all linked together around a discussion for a time period. Peer Assists Seeding Active Facilitation Active Facilitation Cost 7 Cost 7 Learning Curve 5 Learning Curve 3 Knowledge Sharing 9 Knowledge Sharing 7 Geek Factor 4 Geek Factor 3 Encourages Participation 9 Encourages Participation 8 A workshop or meeting designed to The community will need gain knowledge and insight from documentation and guidance for all members of the community around a aspects. Remember this will always be particular issue. With members an ongoing process, but you should sharing their experience and insights consider which aspects of your on the issue. And assisting the Peer in community are most important and the resolution of the issue. need to be seeded.
  7. 7. Feeding Marketplace Active Facilitation Active Facilitation Cost 7 Cost 5 Learning Curve 4 Learning Curve 5 Knowledge Sharing 8 Knowledge Sharing 9 Geek Factor 2 Geek Factor 5 Encourages Participation 8 Encourages Participation 8 If you do not feed the community Could be seen as a 'dating service' with content, connection and a little for knowledge. It identifies what bit of fun, they will stray and go else people know and what they need to where, just like the cat in the know on a particular subject, and picture. then connects them appropriately. Google Alerts Google Reader Managing Content Managing Content Cost 1 Cost 1 Learning Curve 4 Learning Curve 6 Knowledge Sharing 5 Knowledge Sharing 5 Technical 5 Technical 6 Encourages Participation 6 Encourages Participation 5 Are email updates of the latest Known as RSS ('Really Simple relevant Google results (web, news, Syndication'), allow you to see etc.) based on your choice of query when websites have added new or topic. content as soon as it’s published, without having to visit the websites you have taken the feed from.
  8. 8. Useful Resources FAQ’s Managing Content Managing Content Cost 5 Cost 5 Learning Curve 5 Learning Curve 5 Knowledge Sharing 8 Knowledge Sharing 8 Technical 5 Technical 5 Encourages Participation 6 Encourages Participation 6 Everyone needs to know where you Many new members to a get your information from by community will gravitate towards a gathering a list of websites, books FAQ page to orient themselves. A and articles that you use and asking good FAQ should answer almost all others to build on this list of of the most common questions information concerning the community. Themes and Tags Blog Managing Content Managing Content Cost 4 Cost 5 Learning Curve 4 Learning Curve 5 Knowledge Sharing 4 Knowledge Sharing 6 Technical 4 Technical 5 Encourages Participation 4 Encourages Participation 6 Themes are bit like a folder Is an online journal reflecting the structure by which content can be thoughts and activities of a arranged. Tags complement this by community member. This form of adding keywords to content. You web publishing has become an can see the key language being established communications tool, used in the community and is simple to create and use.
  9. 9. Weeding Metrics Measurable Outcomes Managing Content Cost 5 Cost 4 Learning Curve 4 Learning Curve 5 Knowledge Sharing 4 Knowledge Sharing 4 Technical 4 Geek Factor 6 Encourages Participation 4 Encourages Participation 5 Communities occasionally need Is a type of measurement used to weeding by the removal of dead gauge some quantifiable component of the communities performance, e.g. posts old documents etc. But members, document downloads etc. sometimes there are thing that you They can be used to monitor the can do with the old material and re- communities’ performance in terms use them. of achieving its goals. Articles & Case Studies Anecdotes & Stories Measurable Outcomes Measurable Outcomes Cost 7 Cost 7 Learning Curve 6 Learning Curve 8 Knowledge Sharing 7 Knowledge Sharing 8 Geek Factor 5 Geek Factor 5 Encourages Participation 8 Encourages Participation 9   A tool used to present an in-depth write up examining and capturing a real-life Something told or recounted in the situation from beginning to end. A form of a causally-linked set of chance to highlight to others what events; accounts or tales. happened, why and how it happened Storytelling is a connected series of and what was instrumental in shaping happenings, whether true or the outcome. fictional.
  10. 10. Satisfaction Surveys Benchmarking Measurable Outcomes Measurable Outcomes Cost 5 Cost 8 Learning Curve 5 Learning Curve 5 Knowledge Sharing 5 Knowledge Sharing 8 Geek Factor 5 Geek Factor 5 Encourages Participation 6 Encourages Participation 8 A satisfaction survey is used to Is the process of comparing the determine the fulfilment of community and it performance members' desires, needs, and metrics including cost, quality etc wants in relationship to the with other communities to learn community. from good practice and indentify areas for improvement. Exit Strategies Legacy Measurable Outcomes Measurable Outcomes Cost 5 Cost 9 Learning Curve 8 Learning Curve 5 Knowledge Sharing 4 Knowledge Sharing 8 Geek Factor 4 Geek Factor 5 Encourages Participation 4 Encourages Participation 4 Is the close down of the community The legacy is what the community due to it reaching its objectives or is remembered for or what it has life cycle. It may also be a hand produced that can be left behind in over to members who wish to carry a format for others to use once the on with the theme area. community has gone.

×