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Cloud call center - implementation overview

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Cloud call center - implementation overview

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For the last one decade we have been seeing convergence of software applications and allied services to IaaS/SaaS platforms. Entire call center operations can be now easily migrated with the same reliability of on-premise call centers. This presentation talks about such a scenario.

For the last one decade we have been seeing convergence of software applications and allied services to IaaS/SaaS platforms. Entire call center operations can be now easily migrated with the same reliability of on-premise call centers. This presentation talks about such a scenario.

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