1. Presented by :
ERMA NADIA BT M.NADZRI
FHATIN AMELIA BT MUSA
SITI NUR HIDAYAH BT ABU SAMAH
SITI ZULAYKHA BT ADZHAR SHAH
HTT 350 TOUR PLANNING AND DESIGN
UNIVERSITY OF TECHNOLOGY MARA PENANG
VISION :
The Market Leader :
Think Travel & Mobility,
Think And Use Mayflower
MISSION :
To deliver “WOW” experiences to customers every time, in
every customer touch point, by always putting ourselves in
our customer’s shoes – CUSTOMER IS KING
2. COMPANY PROFILE
Since 1960, Mayflower is the leading total travel service specialist in
Malaysia with an extensive sales network globally serving 57 countries,
supported by over 300 foreign and 500 local partners working closely.
Working in a large pool of local, international and multinational
companies in Malaysia, together with some of the most established and
reputable hotels and ground operators worldwide.
Staff force of more than 500, over 2,200 vehicles of different makes and
models, a network of 19 offices and branches, including 3 airport
counters, throughout Malaysia
An Overview
3. HISTORY AND BACKGROUND
December 1960
Tour operators, Stephen Kang and Josephine Kho, set up an inbound tour company, Mayflower Tours
March 1963
Tan Chong & Sons Motor Sdn Bhd established Acme Hire and Drive Cars and pioneered hire and drive
services in Malaysia.
27 December 1969
Acme Hire and Drive Cars expanded to include tours and travel, it was incorporated as a private limited
company, resulting in the birth of Acme Tours and Services Sdn Bhd.
1972
In a meeting between Kang and the late founding chairman of Tan Chong & Sons Motor, Tan Sri Dato’
Tan Yuet Foh, a possible merger between Mayflower Tours and Acme Tours and Travel Services was
discussed.
20 July 1973
Mayflower Acme Tours Sdn Bhd became a legal entity. By the late seventies, the company expanded its
range of travel services to include handling of air ticket reservations, corporate travel and outbound tours
1999
Following the reorganization of Tan Chong Motor Holdings, Warisan TC Holdings Bhd (WTCH), a
company listed in the main board of Bursa Malaysia, was established to take over the former’s non-motor
businesses, which among others, include Mayflower Acme Tours.
August 2000
WTCH entered into a joint venture (JV) with American Express to form Mayflower American Express
Travel Services focusing on corporate travel
4. 1- Invested in excess of RM30 million over the last three years and has one of the
largest fleet of vehicles in the country, totalling over 2,200 vehicles of various
makes and models.
2- Competitive pricing, a strict maintenance schedule and a 24 hour emergency
assistance hotline keep Mayflower Car Rental at the forefront of the industry.
3- Being the first to introduce luxurious air conditioned coaches in Malaysia,
Mayflower is among the largest fleet owners for ground transportation.
Totalling over 50 vehicles, they comprised tour vans, limousines, mini and
luxurious coaches of various seating capacities.
4- Mayflower has been a travel representative of American Express Travel
Services Network International since 1979.
5- A representative of Mayflower also sat on the American Express Global Travel
Network Advisory Board until its dissolution in 2008.
6- Such representation is recognition of our service quality and travel
management expertise by the world’s largest and most successful travel
management company with an annual turnover in excess of USD21.5 billion
recorded in 2009.
MILESTONES
5. CORPORATE PROFILE
M : Mindful
A : Accountable
Y : Yes
F : Family
L : Leadership
O : Openness
W : Win-win
E :Entrepreneurial
R : Result-driven
6. 1-MAYFLOWER INBOUND
• “Makan Angin” Tours
• Golfing
• Shore Excursions
• Fly N Drive
• Nature Tours
• Hotel Master
• Malaysia Borneo & Malaysia Hotel
Guide CD ROM
• Regional Advertisements
• Multi-lingual Brochures/Posters/Flyers
• MICE
2-MAYFLOWER OUTBOUND
• Ticketing
• Corporate Incentive tours
• Series tours
3-MAYFLOWER AMERICAN EXPRESS
4-MAYFLOWER CAR RENTAL
• Self-Drive Car Rental
• Automobile Leasing
• Chauffeur-Driven Services
• Coach Rental
4-MAYFLOWER TRAVEL FRANCHISE
SOLUTIONS (MTFS)
• Shop front outlet
• Shopping complex outlet
• Travel kiosk
• Travel kiosk and merchandise
• Travel café
5-MAYFLOWER WHOLESALE DIVISION
• www.mayflower.com.my
• Mayflower B2B website
PRODUCT AND SERVICES
7. HUMAN CAPITAL MANAGEMENT
Mayflower recognizes that investment and development of
staff skills is important in achieving continued and
progressive growth in the company.
• Familiarization trips,
• Disseminating product knowledge,
• Regular updating of information technology skills
• Seminars on tourism products conducted by invited
guests
Staff performance compensation packages also embrace
general work performance, knowledge, ability and
attitude. This ensures that our customers are not merely
looked upon as sources of revenue but also focal points
for service excellence.
It is worth noting that 11%of our staff has been with the
company for more than 10 years. Visionary leadership,
promising career paths, and a committed focus on staff
welfare explain why Mayflower remains a preferred
employer in the Malaysian travel industry.
8. Sponsored Transfer
For The Riding For
Life 2007 (Rfl 2007)
Sponsored
Speleotrend
Enterprise's
Community Charity
Programme
Sponsored Spastic
Children's Association
2009 Family Day To Sg.
Klah Hot Spring
A Famosa Animal
World Safari Trip
With Under
privilege Kids
Workplace
Marketplace
Environment
.
9. ACHIEVEMENTS
One of the best awards was the Malaysia Airlines Top Agent Award of
Excellence for six consecutive years from 2001 to 2006 & MAS Diamond
Award from 2007 to 2011 has made Mayflower the most remarkable and
reliable partner in the industry.
Other awards include:
• MITI Export Excellence Awards (Services) 2007
• MITI Brand Excellence Awards (Services) 2010
• MITI Export Excellence Awards (Services) 2011
• The Malaysian Tourism Awards for Best Tour Operator 2001/2002, 2005/06
& 2010/2011 and Best Tour program 2005/2006
• The Brand Laureate SMEs Asia Pacific Chapter in 2007, 2008 & 2009 for
best brand in Tours & Travel & 2010 Best Branding Strategy
• Europa Awards 2009 by the EU-Malaysia Chamber of Commerce and
Industry (EUMCCI) are further testimonies of Mayflower’s commitment
and contribution towards the development of tourism in Malaysia
10. KEY BUSINESS PARTNERS
MAYFLOWERIS AFFILIATED WITH THE
FOLLOWING ORGANIZATIONS :
• American Express Travel Service
Network International (AMEX TSNI)
• Car Rental Association of Malaysia
(CRAM)
• EU-Malaysia Chamber of Commerce &
Industry (EUMCCI)
• International Air Transport Association
(IATA)
• Kuala Lumpur Tourist Association
(KLTA)
• Malaysia External Trade Development
Corporation(MATRADE)
• Malaysian Association of Tour and
Travel Agents (MATTA)
• Malaysian Chinese Tourism
Association (MCTA)
