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Managing your Customers

Published in: Environment
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  1. 1. Managing Your Customers July 2015
  2. 2. 2 Professional Conduct ● Personal presentation ● Vehicle cleanliness and maintenance ● Minimise mobile calls ● Pay attention to customers needs ● Clean PPE ● Spare clothes Classification: INTERNAL USE ONLY
  3. 3. 3 Credit Control ● Understanding your customer ● Asking customer if there is a problem ● Offering solutions as opposed to making demands Classification: INTERNAL USE ONLY
  4. 4. 4 Customer Complaints ● Listen to the customer ● Understand the nature of the complaint ● Investigate if there are other problems ● Offer suitable solutions ● Don’t let pride get in the way ● Understand your pest management plan - Explain how it works Classification: INTERNAL USE ONLY
  5. 5. 5 Be Proactive ● Communicate the pest management plan up front ● Provide an accurate quote ● Provide options ● Ask questions Classification: INTERNAL USE ONLY