Miguel Andrés Guillén Silverio
Avenida Carlos Pérez Ricart #18, Arroyo Hondo, SantoDomingo, D. N., Mobile (809) 993-0123 Home (809) 566-0314
Dates Available for Work: Immediately
Date and place of Birth: October29, 1989, Santo Domingo,DominicanRepublic.
Eligibilitytowork inthe country: Yes
Marital status: Single
Days available to work: Monday – Friday
COMMERCIAL ASSISTANT | PERAVIA MOTORS
October2015 – August2016
• Responsible formeetingthe needsof the Spare partsdepartment,servingthe following
InformationManagement.Receivingall kindsof useful informationforthe department.This
informationshouldqualifyforthe reporttobe effective.
Care ManagementConsulting.Theymustbe able toreact withthe necessaryeffectivenesstothe
requestsmade bythe managementasthiswill directlyinfluence the efficiencyindecision-making.
service toour customers,thissoany kindof carelessnessisnotprovoked.
Hand laborwithMarketingManager. Itmust alwayshandlabormarketingdepartmenttoensure
betterdevelopmentof strategiesandthe bestmethodstoimplement,monitorandgetresults
Customer Service | Teleperformance Santo Domingo, Dominican Republic
November 2014- August 13, 2015.
Receive calls from members of California to provide information about eligibilityand benefits
in regards their insurance. Ensure that insurance claims are handled efficientlyand that the
payment of valid claims is made to their suppliers. Decide on the scope and validity of the
claim, checking for any possible fraudulent activity, and that payments go according to plan
benefits to customers.
Administrative Assistant | Santo Domingo Motors, s.a, Santo Domingo, Dominican Republic
August 17, 2011 - April 15, 2012
Take inventory of new vehicles.
Relocate and in charge of input and output movements in the new vehicles system inventory.
Ponti fi ci a Uni ve rsi dad Catól i ca Madre y Mae stra ( PUCMM)
2011- Business Administration Degree
FUJEN UN IVERS ITY ( 輔仁大學, 臺灣[ T aiwan ])
COURSES AND SEMINARS
Congress. October2009- businesschallengesinaninternational market.CEDEA (Committee
Certificate of training.November2014 - eligibilityandbenefitsBlueshieldof Californiainsurance
(Insurance Companyof CaliforniaUSA).
Real time analyst. July2015 - Ina call center,responsible forreal-timeand/or dailymanagement
of resourcestoensure the correctnumberof agentsat the righttime are in theirseatsto respond
to volume forecastaccuratelyincomingcallsthe desiredservice level.
License, Skills, Training, Membership, & Recognition
* otheroperative systems
Highlevel of competitiveness
Responsible anddedicated towork
Spanish (native language)
Pura Burgos Tel.809-284-3635
Ramon Tavares Tel.809-882-0922
Ana Lucía Rodríguez Tel.809-747-9750