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  1. 1. Miguel Andrés Guillén Silverio Avenida Carlos Pérez Ricart #18, Arroyo Hondo, SantoDomingo, D. N., Mobile (809) 993-0123 Home (809) 566-0314 Dates Available for Work: Immediately Date and place of Birth: October29, 1989, Santo Domingo,DominicanRepublic. IdentificationNumber:001-1855834-5 Eligibilitytowork inthe country: Yes Marital status: Single Days available to work: Monday – Friday Work Experience: COMMERCIAL ASSISTANT | PERAVIA MOTORS October2015 – August2016 Jobdescription: • Responsible formeetingthe needsof the Spare partsdepartment,servingthe following functions: InformationManagement.Receivingall kindsof useful informationforthe department.This informationshouldqualifyforthe reporttobe effective. Care ManagementConsulting.Theymustbe able toreact withthe necessaryeffectivenesstothe requestsmade bythe managementasthiswill directlyinfluence the efficiencyindecision-making. Executivescontrol.ExecutivesandCommercialAssistantmustworktogethertoperformaquality service toour customers,thissoany kindof carelessnessisnotprovoked. Hand laborwithMarketingManager. Itmust alwayshandlabormarketingdepartmenttoensure betterdevelopmentof strategiesandthe bestmethodstoimplement,monitorandgetresults thereof. Customer Service | Teleperformance Santo Domingo, Dominican Republic November 2014- August 13, 2015. Job Description Receive calls from members of California to provide information about eligibilityand benefits in regards their insurance. Ensure that insurance claims are handled efficientlyand that the payment of valid claims is made to their suppliers. Decide on the scope and validity of the
  2. 2. claim, checking for any possible fraudulent activity, and that payments go according to plan benefits to customers. Administrative Assistant | Santo Domingo Motors, s.a, Santo Domingo, Dominican Republic August 17, 2011 - April 15, 2012 Job Description Take inventory of new vehicles. Relocate and in charge of input and output movements in the new vehicles system inventory. Education Ponti fi ci a Uni ve rsi dad Catól i ca Madre y Mae stra ( PUCMM) 2011- Business Administration Degree FUJEN UN IVERS ITY ( 輔仁大學, 臺灣[ T aiwan ]) 2013-2014- Mandarin-Chinese COURSES AND SEMINARS Congress. October2009- businesschallengesinaninternational market.CEDEA (Committee BusinessAdministrationstudentsPUCMM) Certificate of training.November2014 - eligibilityandbenefitsBlueshieldof Californiainsurance (Insurance Companyof CaliforniaUSA). Real time analyst. July2015 - Ina call center,responsible forreal-timeand/or dailymanagement of resourcestoensure the correctnumberof agentsat the righttime are in theirseatsto respond to volume forecastaccuratelyincomingcallsthe desiredservice level. License, Skills, Training, Membership, & Recognition Medium-highknowledgelevel user: *Windows * MicrosoftWord * Excel * PowerPoint *Internet
  3. 3. *SAP * otheroperative systems * DreamweaverCS6 Skills Highlevel of competitiveness Entrepreneur Analytical Observer Excellenthumanrelations Responsible anddedicated towork Language Skills: Spanish (native language) English(fluentspeakingandwriting) Mandarin-Chinese (Basicknowledge) References: Pura Burgos Tel.809-284-3635 JoselinGómez Tel.809-804-7419 Ramon Tavares Tel.809-882-0922 Ana Lucía Rodríguez Tel.809-747-9750