Personal Information
Organization / Workplace
Ireland Ireland
Occupation
Information Management professional
Industry
Education
Website
www.ul.ie/library
About
I am an Information Management professional, currently working at the University of Limerick (UL). My current role includes the management of online marketing of library collections and services through social media and digital channels. I perform many outreach activities and maintain upward, downward and outward communications channels for the Library. I monitor customer satisfaction levels through the administration and analysis of a biennial customer satisfaction survey. I also conduct assessment activities through a combination of surveys and desk-based research. This assessment helps us to continuously tweak and improve our services.
Tags
libraries
university of limerick
social media
conul
communication
networking
openeducation
students
conulteachingandlearning
teaching
universityoflimerick
ul
oer
twitter
linkedin
online profile
cpd
anltc
analytics
trinity college dublin
higher education
michelle breen
marketing
communications
tcd
quality
customer experience
research
data
assessment
library.
improvement
measurement
managed services
saas
cloud
first year experience.
peer support
student retention
technology.
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Presentations
(7)Personal Information
Organization / Workplace
Ireland Ireland
Occupation
Information Management professional
Industry
Education
Website
www.ul.ie/library
About
I am an Information Management professional, currently working at the University of Limerick (UL). My current role includes the management of online marketing of library collections and services through social media and digital channels. I perform many outreach activities and maintain upward, downward and outward communications channels for the Library. I monitor customer satisfaction levels through the administration and analysis of a biennial customer satisfaction survey. I also conduct assessment activities through a combination of surveys and desk-based research. This assessment helps us to continuously tweak and improve our services.
Tags
libraries
university of limerick
social media
conul
communication
networking
openeducation
students
conulteachingandlearning
teaching
universityoflimerick
ul
oer
twitter
linkedin
online profile
cpd
anltc
analytics
trinity college dublin
higher education
michelle breen
marketing
communications
tcd
quality
customer experience
research
data
assessment
library.
improvement
measurement
managed services
saas
cloud
first year experience.
peer support
student retention
technology.
See more