Michael L. Porter            May 25, 2010American University Library
What Are Best Practices?               Peer-Reviewed
Why Use Best Practices?                          Communicate Desired Results
What is Online Learning?               DISCUSSION               GROUPS                                     WEB CONFERENCE ...
Areas of Best Practices
ACCESSDegree-granting institution is responsible for facilitating convenient,   direct access to library resources, in app...
AcquisitionsRegular and consistent funding for library resources and services to all online students regardless oflocation...
SystemsProviding for technical linkages and connectivity between the library, online students and vendorresources.        ...
INSTRUCTION Degree-granting institution is responsible for providing personnel and or instructional materials to address t...
Human AccessProvide personnel to respond to online students in real-time, directly, regardless of location.               ...
Self-PacedProvide instructional content that can be delivered over the Web, using a browser for anytime,anywhere, self-pac...
Information LiteracyProvide structured student-centered instructional program through which information literacy skillscan...
SERVICES Degree-granting institution must provide sufficient facilities,equipment, communication tools and informational s...
ReferenceProvide informational content that ensures optimal user access, supports curriculum needs and enrichesacademic pr...
DatabasesProvide access to resources equivalent to those provided in traditional settings in order to meet theonline stude...
E-ReservesProvide access to teaching materials at the point of learning in accordance with copyright andfair-use policies....
Document DeliveryProvide mechanism that facilitates the requests for full-text resources through a self-serve applicationa...
Interlibrary LoanProvide prompt delivery of items requested from other institutions through courier agreements.Recommended...
Conclusion     - 2006 survey by Gardner Industry Research indicated that “many traditional    institutions were requiring ...
Questions…
ReferencesAmerican Library Association (2008). Standards for Distance Learning Library Services. Retrieved  May 18, 2010, ...
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Best Practices for Delivering Library Services to Online Students

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  • Techniques, Strategies, Methods or Guidelines
  • Communicate desired results or approaches. In this case, we are looking at developing collaborative approaches for delivering effective and efficient library services to online students.
  • Best Practices for Delivering Library Services to Online Students

    1. 1. Michael L. Porter May 25, 2010American University Library
    2. 2. What Are Best Practices? Peer-Reviewed
    3. 3. Why Use Best Practices? Communicate Desired Results
    4. 4. What is Online Learning? DISCUSSION GROUPS WEB CONFERENCE Computer-Facilitated Learning WEB SOURCES QUIZZES SUBMIT ASSIGNMENTS
    5. 5. Areas of Best Practices
    6. 6. ACCESSDegree-granting institution is responsible for facilitating convenient, direct access to library resources, in appropriate formats, of equivalent quality, as provided for in a traditional campus setting. American Library Association Standards for Distance Learning Library Services Adopted July 1, 2008
    7. 7. AcquisitionsRegular and consistent funding for library resources and services to all online students regardless oflocation or learning mode. Recommended Best Practice:  Purchase electronic and digital material as a “first option” when available.  NetLibrary  MyiLibrary  Provide simultaneous use of electronic and digital materials to facilitate greater online usage and access.
    8. 8. SystemsProviding for technical linkages and connectivity between the library, online students and vendorresources. Recommended Best Practice:  When possible accommodate students with varying levels of technological access (i.e., low bandwidth, web browsers).  Google Analytics  Facilitate direct integrated access to resources via the course management software (CMS).  Bb Building Block (Link Maker)  Configure library systems, applications and URLs for single sign-on access.  Bb Building Block (EZProxy)
    9. 9. INSTRUCTION Degree-granting institution is responsible for providing personnel and or instructional materials to address the informational needs of online students. American Library Association Standards for Distance Learning Library Services Adopted July 1, 2008
    10. 10. Human AccessProvide personnel to respond to online students in real-time, directly, regardless of location. Recommended Best Practice:  Provide instructional access within the online learning environment.  Web Conferencing Elluminate Wimba  Chat  Provide instructional access via the telephone.  Toll-free number
    11. 11. Self-PacedProvide instructional content that can be delivered over the Web, using a browser for anytime,anywhere, self-paced accessibility. Recommended Best Practice:  Provide web-based instructional that is Flash-based.  Demonstrations - Camtasia  Animations - Flash  Simulations - Captivate  Lectures - Articulate Studio  Provide instructional content in downloadable, portable formats that compliment online learning.  pdf  swf  mpeg  wmv  mp3
    12. 12. Information LiteracyProvide structured student-centered instructional program through which information literacy skillscan be obtained and developed. Recommended Best Practice:  Create a online credit, pass/fail course or module.  Blackboard module / lesson  Create a web-based credit, pass/fail course or module.  Articulate Studio  Adobe Captivate
    13. 13. SERVICES Degree-granting institution must provide sufficient facilities,equipment, communication tools and informational services in formats accessible to the greatest number of users. American Library Association Standards for Distance Learning Library Services Adopted July 1, 2008
    14. 14. ReferenceProvide informational content that ensures optimal user access, supports curriculum needs and enrichesacademic programs.Recommended Best Practice:  Provide students with web-based, course or program specific content.  LibGuides  Course pages  User guides  Conduct periodic evaluations to gather feedback concerning instructional needs.  Surveys  Interviews  Participate in the curriculum development process and course planning.
    15. 15. DatabasesProvide access to resources equivalent to those provided in traditional settings in order to meet theonline students’ needs in fulfilling course assignments.Recommended Best Practice:  Provide reliable, rapid, comparable access to online research resources.  Access to information providers should be facilitated through the course management software.  Authentication to databases should be facilitated through the course management software.  Single Sign-On (EZProxy Building Block)  Campus Portal
    16. 16. E-ReservesProvide access to teaching materials at the point of learning in accordance with copyright andfair-use policies.Recommended Best Practice:  Provide documents in a printable format.  Adobe Reader (pdf)  Provide direct access to E-Reserves via the course management software (CMS).  Docutek ERes (Bb Building Block)  Ares (Bb Building Block)
    17. 17. Document DeliveryProvide mechanism that facilitates the requests for full-text resources through a self-serve applicationas well as automated requests via link resolvers.Recommended Best Practice:  Facilitate ILL requests via the course management software.  Embedded link to request form.  Electronic delivery system (ILLiad)  If request cannot be filled, provide a prompt response with stated reason.  Provide students with an estimated time for delivery of materials.  Provide the ability to check the status of requests.  Provide notification of completed requests.  Provide students with access to your copyright and fair-use policy. (*)
    18. 18. Interlibrary LoanProvide prompt delivery of items requested from other institutions through courier agreements.Recommended Best Practice:  Facilitate ILL requests via the course management software.  Embedded link to request form.  Electronic delivery system (ILLiad)  If request cannot be filled, provide a prompt response with stated reason.  Establish student-guest access privileges with other libraries. (*)  Provide the ability to check the status of requests.  Provide notification of completed requests.  Provide students with access to your borrowing policy. (*)
    19. 19. Conclusion - 2006 survey by Gardner Industry Research indicated that “many traditional institutions were requiring faculty to use course management software to post content, conduct assessments and facilitate course discussions”. - 2006 ECAR Study of Undergraduate and Information Technology “found that ¾ of (28,700) of undergraduates use CMS, most using it several times a week”. -“Course management software providers do not include the Library as an essential curricular component in their design”. -Students and faculty should have the ability to access appropriate resources and services and complete research assignments without having to leave their online course.
    20. 20. Questions…
    21. 21. ReferencesAmerican Library Association (2008). Standards for Distance Learning Library Services. Retrieved May 18, 2010, fromBuehler, M.A. (2004). Where is the library in course management software? Journal of Library Administration, 41(1/2), 75-84.EduCause (2006). ECAR Study of Undergraduate and Information Technology. Retrieved May 15, 2010, from http://net.educause.edu/ir/library/pdf/ers0607/ERS0607w.pdfEduCause (2006). Faculty Use of Course Management Systems. Retrieved May 15, 2010, from http://www.educause.edu/ir/library/pdf/EKF/Ekf0607.pdfWashburn, A. (2008). Finding the library in Blackboard: An assessment of library integration. Journal of Online Learning and Teaching, 4(3), 301-316.Zastrocky, M., Marti, H., Jan-Martin, L. (2008). E-Learning for higher education: Course Management Systems. Gartner Industry Research ID # G00125522. Retrieved May 15, 2010, from http://www.gartner.edu

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