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Newcastel International Airport It Strategy


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Newcastle International Airport, Case Study

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Newcastel International Airport It Strategy

  1. 1. CASE STUDY CONSULTING • TECHNOLOGY • OUTSOURCING Reaching new heights with IT THE CHALLENGE 3. Revised and upgraded Management Information Systems. AS THE AIRPORT AND ITS STAFF WRESTLED SUCCESSFULLY WITH THE CHALLENGES 4. Ongoing work on business continuity OF CHANGE IT BECAME OBVIOUS THAT and resilience for the new systems. THE IT SYSTEMS IT WAS USING, WHILE TRIED AND TESTED, WOULD NOT BE ABLE TO RISE TO THE NEW CHALLENGES POTENTIAL REALISED WHICH WOULD BE REQUIRED OF THEM. BACKGROUND This project is currently still in progress but there are key benefits targeted even at this Newcastle International Airport is the primary THE SYSTEMS HAD WORKED WELL FOR early stage of the project: airport in the North East of England and STANDARD, RELIABLE PROCESSING, BUT THERE WAS NOW A NEED FOR A NEW services the needs of all types of travellers • Collaboration and sharing of data COLLABORATIVE APPROACH TO PROVIDE and many of the major airlines. and information. TIMELY AND ACCURATE MANAGEMENT INFORMATION WITHOUT THE INTENSE • Reduced cost of IT support. The airport has undergone radical change LEVELS OF MANUAL INTERVENTION WHICH in the last 12 months including massive HAS PREVIOUSLY BEEN REQUIRED. • The elimination of unnecessary manual restructuring, change of management and data manipulation with an attendant a complete revision of its business strategy. reduction in costs. IMPLEMENTATION The issues outlined above are being During the course of the creation of • Better management information leading addressed in two distinct phases: to better and more timely decisions. a revised business strategy new senior management had to confront a range 1. A complete IT strategy review was carried • Systems which can match the aspirations of challenges including the need to carry out to establish the needs of the airport. of the new airport team. out a complete review of all aspects of This culminated in the creation of a forward the airports computer based business plan and associated costs and benefits for the complete upgrade of the Airports systems and infrastructure to ensure that quot;Waterstons have the necessary depth software, hardware and security over a 4 the systems would grow with the airport. and breadth of understanding, not just year period. of the technology, but also the fundamental business processes that 2. The IT Strategy review process has been drive our operations.quot; followed by a period of systems selection, Lars Friis, Finance Director, Newcastle implementation and project management. International Airport The areas included in the implementation phase of the project are: 1. Complete upgrading of the hardware and infrastructure including new file and print, email and web site infrastructure. 2. The selection and introduction of new Accounts, Asset Management and Flight Information Systems. Waterstons Limited Liddon House Belmont Business Park Durham DH1 1TW T (0191) 384 5891 F (0191) 386 6255 E