background to electronic data discovery


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background to electronic data discovery

  1. 1. Defining the Role of Litigation Support Technology and Process Support from Case Receipt to Post-Trial Archival Hamilton- 2006/07
  2. 2. Objectives <ul><li>Introduce you to the role of Litigation Support within a firm </li></ul><ul><li>Define what roles Litigation Support has within a firm </li></ul><ul><li>Understand the role your organization plays in your firm </li></ul><ul><li>Explain how Litigation Support provides value to a case team throughout each phase of the litigation </li></ul><ul><li>Review the role vendors play with respect to litigation support </li></ul>
  3. 3. Infrastructure Technology v. Litigation Support <ul><li>Infrastructure Technology </li></ul><ul><ul><li>Office Applications </li></ul></ul><ul><ul><ul><li>Network Ops </li></ul></ul></ul><ul><ul><ul><li>Email </li></ul></ul></ul><ul><ul><ul><li>Document management </li></ul></ul></ul><ul><ul><ul><li>Office Suite </li></ul></ul></ul><ul><ul><ul><li>Time and Billing </li></ul></ul></ul><ul><ul><ul><li>Software implementation for infrastructure apps </li></ul></ul></ul><ul><li>Litigation Support </li></ul><ul><ul><li>Legal Applications </li></ul></ul><ul><ul><ul><li>Concordance </li></ul></ul></ul><ul><ul><ul><li>Summation </li></ul></ul></ul><ul><ul><ul><li>IPRO </li></ul></ul></ul><ul><ul><ul><li>LiveNote </li></ul></ul></ul><ul><ul><ul><li>Trial Director </li></ul></ul></ul><ul><ul><ul><li>Litigator’s Notebook </li></ul></ul></ul><ul><ul><ul><li>CaseMap/TimeMap </li></ul></ul></ul><ul><ul><ul><li>Web Repositories </li></ul></ul></ul><ul><ul><ul><li>Client-dictated software </li></ul></ul></ul>
  4. 4. Infrastructure Technology v. Litigation Support <ul><li>Infrastructure Technology </li></ul><ul><ul><li>Supports the “business” of running a law firm </li></ul></ul><ul><ul><li>Ensures security, failover, and disaster recovery are planned </li></ul></ul><ul><ul><li>Supports departments such as: </li></ul></ul><ul><ul><ul><li>Accounting </li></ul></ul></ul><ul><ul><ul><li>HR </li></ul></ul></ul><ul><ul><ul><li>Web/Portal </li></ul></ul></ul><ul><ul><ul><li>Administration </li></ul></ul></ul><ul><li>Litigation Support </li></ul><ul><ul><li>Supports the process of preparing to take a case to trial </li></ul></ul><ul><ul><li>Ensures that discovery and production deadlines are planned and met </li></ul></ul><ul><ul><li>Supports all litigation groups within a firm </li></ul></ul><ul><ul><li>Can apply litigation technology to other practice groups </li></ul></ul>
  5. 5. Common Goals for Litigation Support <ul><li>Partner with attorney teams and share “best practices” recommendations for their cases from Day 1 </li></ul><ul><li>Provide on-going training in the area of litigation technology to keep the firm current with industry trends </li></ul><ul><li>Match technology with case needs </li></ul><ul><li>Ensure that attorney teams can meet technology requests / demands from clients </li></ul><ul><li>Utilize vendors in a way that enables the firm to offer their clients quality services at the best price </li></ul><ul><li>Others? </li></ul>
  6. 6. General Litigation Support Staffing <ul><li>Litigation Support Manager </li></ul><ul><ul><li>Oversees all cases </li></ul></ul><ul><ul><li>Hiring/staffing </li></ul></ul><ul><ul><li>On-the-job Training </li></ul></ul><ul><ul><li>Policies and procedures </li></ul></ul><ul><ul><li>Talks with clients </li></ul></ul><ul><li>Litigation Support Specialist </li></ul><ul><ul><li>Day-to-day case work </li></ul></ul><ul><ul><li>Load data </li></ul></ul><ul><ul><li>Work with vendors </li></ul></ul><ul><ul><li>Interact on case team </li></ul></ul><ul><ul><li>Search/produce documents </li></ul></ul><ul><ul><li>Maintain databases </li></ul></ul><ul><li>Case Manager </li></ul><ul><ul><li>Runs docketing software </li></ul></ul><ul><ul><li>Maintains calendar of milestones for attorney team </li></ul></ul><ul><ul><li>Keeps contacts current </li></ul></ul><ul><ul><li>Trains docketing software </li></ul></ul><ul><li>Trial Coordinator </li></ul><ul><ul><li>Graphics support </li></ul></ul><ul><ul><li>Trial site coordination </li></ul></ul><ul><ul><li>Works with vendors </li></ul></ul><ul><ul><li>Electronic opening/closing (PowerPoint) </li></ul></ul><ul><ul><li>Trial presentation </li></ul></ul>
  7. 7. Billing Practices <ul><li>To bill or not to bill, that is the question! </li></ul><ul><ul><li>Firm needs to decide if this role is to be a cost center or a profit center </li></ul></ul><ul><ul><li>Average billing rates </li></ul></ul><ul><ul><ul><li>Lit Sup Mgr – $125 – 175 per hour </li></ul></ul></ul><ul><ul><ul><li>Lit Sup Specialist – $95 – 125 per hour </li></ul></ul></ul><ul><ul><li>Need to consult your local ethics rules for guidance in this area </li></ul></ul><ul><ul><li>May need to set average billable hours goals for staff </li></ul></ul><ul><ul><li>Billing guidelines should be spelled out, mimic those of the paralegals, and should be reviewed monthly </li></ul></ul>
  8. 8. Providing Case Support Case Initiation Support Due Diligence Support Discovery Support Pre-Trial/Trial Support Post-Trial Support Due Diligence
  9. 9. Discovery Support Tasks <ul><li>Analyze case needs and provide recommendations for software, hardware, and database design for new cases </li></ul><ul><li>Maintain all recommended software and hardware and provide help desk support for internal and external users </li></ul><ul><li>Provide case-specific software support for client-dictated applications </li></ul><ul><li>Coordinate and manage vendors used for document processing </li></ul><ul><li>Provide document production support </li></ul><ul><li>Provide search and retrieval strategies for discovery databases </li></ul>
  10. 10. Pre-Trial Support Tasks <ul><li>Coordinate technology for document production </li></ul><ul><li>Create case-specific searches and reports for deposition preparation </li></ul><ul><li>Maintain document, pleading, and transcript databases throughout case lifecycle </li></ul><ul><li>Evaluate trial needs and create visual strategy </li></ul><ul><li>Begin process of court/judge/opposing counsel research </li></ul>
  11. 11. Trial Support Tasks <ul><li>Create opening/closing statements via PowerPoint or trial presentation software </li></ul><ul><li>Create static graphics for trial as either trial boards or to display via projector </li></ul><ul><li>Coordinate all courtroom setup including hardware, court reporter feeds, and war room </li></ul><ul><li>Assist in vendor selection and coordination as needed </li></ul><ul><li>Provide overall courtroom support during trial </li></ul>
  12. 12. Post-Trial Support Tasks <ul><li>Archival of all case data </li></ul><ul><li>Copies of any/all database repositories for client files as appropriate </li></ul><ul><li>“ Lessons Learned” for each case, learn from overall firm successes and challenges </li></ul>
  13. 13. Vendors and Litigation Support <ul><li>Identify the stage of the litigation process where you need vendors as: </li></ul><ul><ul><li>Primary support </li></ul></ul><ul><ul><ul><li>Scanning </li></ul></ul></ul><ul><ul><ul><li>EDD </li></ul></ul></ul><ul><ul><ul><li>Data conversion </li></ul></ul></ul><ul><ul><li>Secondary support </li></ul></ul><ul><ul><ul><li>Production overflow </li></ul></ul></ul><ul><ul><ul><li>Large volume scanning </li></ul></ul></ul><ul><li>Maintain a “preferred vendor” list that is more about the deliverable than it is about the give-aways </li></ul><ul><li>Educate the attorney team and paralegal team about how to select vendors if this is not a centralized mechanism at your firm </li></ul><ul><li>Evaluate vendor performance after a job is complete and provide feedback to both the attorney team and vendor on their performance (should be done for the good and the bad) </li></ul>
  14. 14. Questions??