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MARKETING INSIDER GROUP
The Content Formula
Calculate the ROI of Content Marketing & Never Waste Money Again
Michael Brenner
CEO, Marketing Insider Group
@BrennerMichael
MARKETING INSIDER GROUP
Show me the money!
MARKETING INSIDER GROUP
Content Marketing programs
are assets with real value that
grows over time.
Need proof . . .
MARKETING INSIDER GROUP
-
100,000
200,000
300,000
400,000
500,000
600,000
0
100
200
300
400
500
600
Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15
Pageviews
#Articles
COMPOUNDING EFFECT OF CONTENT PUBLISHING
Articles Viewed
Articles Published
Pageviews
MARKETING INSIDER GROUP
WARNING!
Math ahead!
Marketing Has A
Marketing Problem
MARKETING INSIDER GROUP
What is the ROI?
The First Banner Ad
(1994)
MARKETING INSIDER GROUP
Less likely
to click on a
banner than…
MARKETING INSIDER GROUP
60-70% of marketing content
goes completely unused.
*Sirius Decisions
MARKETING INSIDER GROUP
Behind every piece
of bad content
is an executive
who asked for it.
MARKETING INSIDER GROUP
The Art of Pushing Back
What is the current state?
What is the business goal?
How will it be measured?
MARKETING INSIDER GROUP
“We need to stop interrupting what
people are interested in and start
creating what they are interested in.
”
MARKETING INSIDER GROUP
Content Marketing Requires Empathy
Content
Marketing
What
Brands
Publish
What
Customers
Want
Business Instinct CharityEmpathy
MARKETING INSIDER GROUP
MARKETING INSIDER GROUP
WARNING: Maturity Audiences Only!
Publish content to
primary channel
Distribute content
to earned media
Distribute content
to paid media
Measure ROI of
content marketing
Optimize and target
distribution
Optimize for
subscriptions
& offers
“The Buyer Journey is nothing more
than a series of questions that
must be answered.”
~ IDC
Documented
content marketing
strategy
MARKETING INSIDER GROUP
HOW DO I CALCULATE
CONTENT MARKETING ROI?
Is the most common question
from marketers struggling to build their
own business case internally.
“
”
MARKETING INSIDER GROUP
PART ONE
/ Build The
Business Case
BUILD THE BUSINESS CASE FIND THE BUDGET MEASURE RESULTS
1
All Marketing should be tied to
a business case that sales and
executives can understand.
MARKETING INSIDER GROUP
MARKETING INSIDER GROUP
Reach early
stage buyers
Engage new buyers
with your brand
Conversions you would
have never reached
= $
Build The Business Case
MARKETING INSIDER GROUP
2012: SAP launches major new product
Marketing Budgets
Marketing Contribution
MARKETING INSIDER GROUP
MARKETING INSIDER GROUP
Late-Stage Content
66%Early-Stage Content
6%
Middle-Stage
Content
28%
Tried To Push Back With Data
MARKETING INSIDER GROUP
Cluster Brand?
Total Monthly
Searches (est.)
Analytics Brand 458
30,000 XAnalytics Non-Brand 1,520,761
Cloud Brand 398
10,000 XCloud Non-Brand 578,460
Big Data Brand 28,884
218 XBig Data Non-Brand 470,967
Mobility Brand 12,488
28 XMobility Non-Brand 345,598
CRM/Sales Brand 156,028
40 XCRM/Sales Non-Brand 6,313,329
Accounting. Finance Brand 30,497
24 XAccounting. Finance Non-Brand 720,493
TOTAL Brand 1,688,883
130 XTOTAL Non-Brand 130,616,715
Tried To Push Back With Data
MARKETING INSIDER GROUP
The Power Of Fear
MARKETING INSIDER GROUP
IMAGINE: We show up first in Google
MARKETING INSIDER GROUP
IMAGINE: We own the category
www.makeup.com -- (owned by L’Oreal)
MARKETING INSIDER GROUP
IMAGINE: We own the target audience
www.CMO.com -- owned by Adobe
MARKETING INSIDER GROUP
IMAGINE: Marketing that attracts new buyers
AMEXOPEN Forum is the largest source of new leads for AMEX’s Small Business Division
MARKETING INSIDER GROUP
BUT: We had no budget
MARKETING INSIDER GROUP
SAP Digitalist Magazine
To help executives understand how technology drives business innovation.
MARKETING INSIDER GROUP
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Traffic from Organic, Social & Referrals
Organic Social SAP Owned Referrals
Reach and Engagement We Would Have
Never Seen
MARKETING INSIDER GROUP
Reach,
Engagement and
Conversions We
Would Have
Never Seen
MARKETING INSIDER GROUP
Look at Content by Buyer Stage
66% 28%
Early-Stage Content
Late-Stage
Content
Middle-Stage
Content
6%
MARKETING INSIDER GROUP
Early-stage Searches
Middle-stage
Brand Searches
Search/SocialVolume
What is Content Marketing?
(10-3000 X)
How do I succeed with
Content Marketing?
(2-10 X)
What tools can help
me with content
marketing?
(1)
How Much Early-Stage Search Traffic Comes To Your
Website?
MARKETING INSIDER GROUP
How Much Early-Stage Search Traffic Comes To Your
Website?
MARKETING INSIDER GROUP
PART TWO
/ Find The
Budget
BUILD THE BUSINESS CASE FIND THE BUDGET MEASURE RESULTS
2
MARKETING INSIDER GROUP
Content
Used
30%
Content
Not Used
70%
60% -70% of Content Goes Completely Unused*
$100 Billion Opportunity**
**Source: Econsultancy
* Source: Sirius Decisions
= $
MARKETING INSIDER GROUP
How much your
organization is
wasting on
unused content
Amount that
gets used
Current content
production costs
Calculate The Cost of Unused Content
MARKETING INSIDER GROUP
What Do You Spend On Paid Search Because
You Don’t Rank Organically?
=$
MARKETING INSIDER GROUP
The average click-through rate of display ads is 0.1%.
(DoubleClick).1%
8% Only 8% of internet users account for 85% of clicks
on display ads (and some aren’t even humans!)
(comScore)
50% About 50% of clicks on mobile ads are accidental
(GoldSpot)
Reallocate Budget From Low Performing
Marketing Programs (Advertising?)
MARKETING INSIDER GROUP
Run CRM ROI Report. Rank Low to High
=$
MARKETING INSIDER GROUP
Advertising Can Fund Content Marketing
Saved / invested in content marketing platform
$100,000
Reach, Engagement and LEADS SAP would have
never seen.
1,000,000 Organic Visitors
10,000 Subscribers
1,000 Leads
MARKETING INSIDER GROUP
PART
THREE
/ Measure
Results
BUILD THE BUSINESS CASE FIND THE BUDGET MEASURE RESULTS
3
MARKETING INSIDER GROUP
Paid vs. Organic Search Traffic
REACH
Organic Search Share of Voice
Unbranded Search Traffic
LEADS
CONVERT
OTHER CONVERSIONS
SUBSCRIBERS
Time on Site
ENGAGE
Social shares
Subscriptions
Bounce rate
Retention Rate
Upsells
RETAIN
The Power of Subscriptions
MARKETING INSIDER GROUP
Casper’s Van
Winkles
• Effortlessly combines national
housing news with articles on
inspirational interior design,
celebrity homes and company
updates.
• Up to 6 new posts per day
• Distribution and large
audiences across Facebook,
Pinterest, Instagram, Twitter
and Google+
MARKETING INSIDER GROUP
Content Marketing ROI – Reach / Awareness
TheValue of Organic Search =
(Paid Search Budget X Organic SearchTraffic) / Paid SearchTraffic
TheValue of Unbranded SearchTraffic =
(Paid Search Budget X Unbranded SearchTraffic) / Paid Search
Traffic
TheValue of Achieving Digital “Fair Share” =
(Online Share of Organic Search / Market Share) X 100
MARKETING INSIDER GROUP
Lyly Lepinay – Group Digital Content Marketing
Manager, Capgemini
MARKETING INSIDER GROUP
CapGemini
Content-Loop.com
• LinkedIn Sponsored updates
• Drives to branded Content Hub
• Offers to deeper content
• Recommendations to connect with
experts
Results:
~1M visitors / year
+ 3K new LinkedIn followers per week
+ High Quality Leads
+ Sales / ROI
MARKETING INSIDER GROUP
Content Marketing ROI – Brand Engagement
TheValue of RepeatVisitors =
(OnlineAd Budget / AdTraffic) * RepeatVisitors
TheValue of Subscribers=
(Sales from Email Nurture) / # Subscribers
MARKETING INSIDER GROUP
Subscribers are 9x more likely to convert than non-subscribers
Subscribers Are The Key
B2B buyers engage with 20 pieces of content on average, and
90% comes via their inbox
MARKETING INSIDER GROUP
Content Marketing ROI - Conversion
TheValue of Content Marketing Leads =
(Content Marketing Costs / Content Marketing Leads)
(Content Marketing Leads * Content MarketingConversion Rate X
Avg. Sale Price)
MARKETING INSIDER GROUP
Content Marketing ROI - Retention
TheValue of Retention=
Content Consumer LTV vs. Non-ContentCustomers
Content Consumer Retention Rate vs. Non-ContentCustomers
Revenue per Content Customer vs. Non-ContentCustomers
Subscribers spend 2x more (LTV) and
become 3x more loyal customers (Retention)
MARKETING INSIDER GROUP
Lifetime Value:
Content consumers
spend more and are
more loyal customers.
Shane Jordan
Digital Marketing Manager
Blue Cross BlueShield of Alabama
MARKETING INSIDER GROUPBUILD THE BUSINESS CASE FIND THE BUDGET MEASURE RESULTS
My Free Gift To You: http://bit.ly/content-formula
MARKETING INSIDER GROUP
Thank you!
Michael Brenner
CEO, Marketing Insider Group
@BrennerMichael
My Free Gift To You: http://bit.ly/content-formula

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Unlocking Passive Income: The Power of Affiliate Marketing
 

The Content Formula - How To Calculate the ROI of Content Marketing

Editor's Notes

  1. We’ve all asked the question, why content marketing? To set the stage, there’s been a fundamental shift in the way we as consumers consume and share content. Momentous amount of content being created, consumed and shared. An amazing amount of content, the real question is how does a brand stand apart?
  2. Core components the way we need to think. We need to think different.
  3. Jeff Koyen, Managing Editor