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How To Create Content That Converts
Michael Brenner
SAP - VP, Marketing & Content Strategy
@BrennerMichael
Does Marketing = Promotion?

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public
@BrennerMichael2
@BrennerMichael
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

3
Some Stats
60% of the buyer journey is complete
before prospects reach out to vendors.
~ (CEB)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

5
60-70% of B2B marketing
content goes unused
~ (Sirius Decisions)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

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10% of website’s content drives 90%
of the traffic.
~ (InboundWriter)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

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0.5% of a website’s content drives
more than 50% of its traffic.
~ (InboundWriter)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

8
The average attention span has dropped
from 12 seconds in 2000 to 8 seconds.
~ (Statistic Brain)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

9
The average attention span has dropped
from 12 seconds in 2000 to 8 seconds.
The average attention span of a
goldfish is 9 seconds.
~ (Statistic Brain)
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

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93% of B2B Marketers use
content marketing.
~ (CMI / MarketingProfs)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

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Only 42% of B2B marketers believe they
are effective with content marketing.
~ (CMI / MarketingProfs)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

12
Only 44% of B2B Marketers have a
documented content strategy.
~ (CMI / MarketingProfs)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

13
Emotional marketing messages are twice
as effective as promotional ones.
~ (CEB)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

14
Interesting content is a top reason that
people follow brands on social media
~ Content+

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

15
Content marketing costs 62% less than
traditional marketing and generates
about 3 times as many leads.
~ Demand Metric

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

16
Conversion rates for brands using
content marketing is 6 to 7x higher.
~ Aberdeen

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

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Context
@BrennerMichael
@BrennerMichael
Today we are all connected

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

21
Public
@BrennerMichael
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

22
Public
@BrennerMichael
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

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Public
@BrennerMichael
Content on the internet tripled between 2010 and 2013.
Source: GoGlobe & Qmee

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael 24
Social media sharing has doubled between 2011 and 2013.
Source: KPCB

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael 25
73% of people surveyed wouldn’t care if the brands
they use disappeared from their life.
Source: Co.Exist

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael 26
@BrennerMichael
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

27
Our Story
What Does SAP Do? (Wikipedia)
Interesting? Is The Customer The Hero Of This Story?
SAP AG is a German multinational software corporation that
makes enterprise software to manage business operations and
customer relations. Headquartered in Walldorf, BadenWürttemberg, Germany, with regional offices around the world,
SAP is the leader in the market of enterprise applications in
terms of software and software-related service.[2]
The company's best-known software products are its enterprise
resource planning application systems and management (SAP
ERP), its enterprise data warehouse product – SAP Business
Warehouse (SAP BW), SAP BusinessObjects software, and
most recently, Sybase mobile products and in-memory
computing appliance SAP HANA. SAP is one of the largest
software companies in the world.
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael

Public

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One Thing: Is Your Content Mapped To Buying Stage?

Source: @MylesBristowe and CommCreative
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael

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Why Is Content Marketing Important?

Get Found
(SEO*)

Content
Marketing

Get Shared
(Social)

Get Leads
(Conversion)
*search engine optimization
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael

Public

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The Answer: Think And Act Like A Publisher
- Content Customers Actually Want To Consume
- Content That Doesn’t Feel Like Marketing
•Created to show your unique perspective
•Curated to answer ALL your customer questions
•Syndicated to all the channels they use

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael Public

33
Source: Ann Handley
www.annhandley.com
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

34
Public
@BrennerMichael
Business Innovation

http://blogs.sap.com/innovation

Mission:
To earn our audience’s
attention by helping
them grow their
business, out-perform
their competition and
advance their careers.

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael

Public

35
Business Innovation Site Objectives

Become an authority

Drive Business Results
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Reach Early-Stage buyers

Affinity for
the SAP
brand
Public

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Business Innovation
A “Content Hub” to earn traffic instead of buying it
 NO PROMOTIONAL CONTENT
 Daily, Social, Mobile
 “Curated Authors”
 Subtle branding
 Conversions To SAP.com / Solutions
Market examples: AMEX Open Forum, Adobe CMO.com and
BCGPerspectives
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

37
Infographic to Report on Goals:
Reach, Engagement AND Conversions

Traffic, engagement
and leads we would
have ve NEVER seen!
Recognized by Fast
Company, Digiday,
Content Marketing
Institute, more…
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

38
Organic & Social Trending

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

39
Continuously Optimizing For Conversion

Subscriptions

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Offers

Public

40
Most Popular Articles (10X average Pageviews)
•

Top 50 Influencers / 10 Blog Sites

•

Terms You Need To Know

•

10 Predictions for…

•

What is [Keyword]?

•

Infographics

•

Slideshares

•

Videos

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public
@BrennerMichael

41
The Future of Content Marketing?
•

Customer-Centric

@BrennerMichael
The Future of Content Marketing?
•

Customer-Centric

•

More Visual, Consumable, Snackable

@BrennerMichael
The half-life of a piece of content
shared on top social networks is 3 hours.
Source: Bit.ly

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael 44
The average US adult spends 141 minutes a day using
mobile devices.
Source: Advertising Age Mobile Fact Pack, 2013

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael 45
@BrennerMichael
Image Source/
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

46
We've created this resource to help you – whether you are a business leader, a social consumer, a
millennial employee - to help drive transformational change within your corner of the world.
Because no matter what you do, where you do it, how much experience you have or whatever
industry you serve, the future of business will be created by you.

Click here to view all 99 Facts on The Future of Business.
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

47
90% of all internet traffic in 2017 will be video.
Source: Cisco

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

@BrennerMichael 48
The Future of Content Marketing?
•

Customer-Centric

•

More Visual, Consumable, Snackable

•

Brand As Publisher, Newsroom

•

Brand + Publisher

@BrennerMichael
Business Insider: Future of Business Site Sponsorship

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

50
Business Insider: Future of Business Site Sponsorship

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Public

51
The Future of Content Marketing?
•

Customer-Centric

•

More Visual, Consumable, Snackable

•

Brand As Publisher

•

Brand + Publisher

•

Brand As Entertainer?

@BrennerMichael
Slides available on:
Slideshare.net/MichaelBrenner

Thank
you!
Michael Brenner
Vice President,
SAP Marketing & Content Strategy
Michael.Brenner@SAP.com

Connect with Me:

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Marketing Blog:
B2B Marketing Insider
SAP Content Hub:
Business Innovation
Twitter:
@brennermichael

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How To Create Content That Converts

  • 1. How To Create Content That Converts Michael Brenner SAP - VP, Marketing & Content Strategy @BrennerMichael
  • 2. Does Marketing = Promotion? © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public @BrennerMichael2
  • 3. @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 3
  • 5. 60% of the buyer journey is complete before prospects reach out to vendors. ~ (CEB) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 5
  • 6. 60-70% of B2B marketing content goes unused ~ (Sirius Decisions) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 6
  • 7. 10% of website’s content drives 90% of the traffic. ~ (InboundWriter) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 7
  • 8. 0.5% of a website’s content drives more than 50% of its traffic. ~ (InboundWriter) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 8
  • 9. The average attention span has dropped from 12 seconds in 2000 to 8 seconds. ~ (Statistic Brain) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 9
  • 10. The average attention span has dropped from 12 seconds in 2000 to 8 seconds. The average attention span of a goldfish is 9 seconds. ~ (Statistic Brain) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 10
  • 11. 93% of B2B Marketers use content marketing. ~ (CMI / MarketingProfs) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 11
  • 12. Only 42% of B2B marketers believe they are effective with content marketing. ~ (CMI / MarketingProfs) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 12
  • 13. Only 44% of B2B Marketers have a documented content strategy. ~ (CMI / MarketingProfs) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 13
  • 14. Emotional marketing messages are twice as effective as promotional ones. ~ (CEB) © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 14
  • 15. Interesting content is a top reason that people follow brands on social media ~ Content+ © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 15
  • 16. Content marketing costs 62% less than traditional marketing and generates about 3 times as many leads. ~ Demand Metric © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 16
  • 17. Conversion rates for brands using content marketing is 6 to 7x higher. ~ Aberdeen © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 17
  • 21. Today we are all connected © 2013 SAP AG or an SAP affiliate company. All rights reserved. 21 Public @BrennerMichael
  • 22. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 22 Public @BrennerMichael
  • 23. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 23 Public @BrennerMichael
  • 24. Content on the internet tripled between 2010 and 2013. Source: GoGlobe & Qmee © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael 24
  • 25. Social media sharing has doubled between 2011 and 2013. Source: KPCB © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael 25
  • 26. 73% of people surveyed wouldn’t care if the brands they use disappeared from their life. Source: Co.Exist © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael 26
  • 27. @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 27
  • 28.
  • 30. What Does SAP Do? (Wikipedia) Interesting? Is The Customer The Hero Of This Story? SAP AG is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. Headquartered in Walldorf, BadenWürttemberg, Germany, with regional offices around the world, SAP is the leader in the market of enterprise applications in terms of software and software-related service.[2] The company's best-known software products are its enterprise resource planning application systems and management (SAP ERP), its enterprise data warehouse product – SAP Business Warehouse (SAP BW), SAP BusinessObjects software, and most recently, Sybase mobile products and in-memory computing appliance SAP HANA. SAP is one of the largest software companies in the world. © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael Public 30
  • 31. One Thing: Is Your Content Mapped To Buying Stage? Source: @MylesBristowe and CommCreative © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael Public 31
  • 32. Why Is Content Marketing Important? Get Found (SEO*) Content Marketing Get Shared (Social) Get Leads (Conversion) *search engine optimization © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael Public 32
  • 33. The Answer: Think And Act Like A Publisher - Content Customers Actually Want To Consume - Content That Doesn’t Feel Like Marketing •Created to show your unique perspective •Curated to answer ALL your customer questions •Syndicated to all the channels they use © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael Public 33
  • 34. Source: Ann Handley www.annhandley.com © 2013 SAP AG or an SAP affiliate company. All rights reserved. 34 Public @BrennerMichael
  • 35. Business Innovation http://blogs.sap.com/innovation Mission: To earn our audience’s attention by helping them grow their business, out-perform their competition and advance their careers. © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael Public 35
  • 36. Business Innovation Site Objectives Become an authority Drive Business Results © 2013 SAP AG or an SAP affiliate company. All rights reserved. Reach Early-Stage buyers Affinity for the SAP brand Public 36
  • 37. Business Innovation A “Content Hub” to earn traffic instead of buying it  NO PROMOTIONAL CONTENT  Daily, Social, Mobile  “Curated Authors”  Subtle branding  Conversions To SAP.com / Solutions Market examples: AMEX Open Forum, Adobe CMO.com and BCGPerspectives © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 37
  • 38. Infographic to Report on Goals: Reach, Engagement AND Conversions Traffic, engagement and leads we would have ve NEVER seen! Recognized by Fast Company, Digiday, Content Marketing Institute, more… © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 38
  • 39. Organic & Social Trending © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 39
  • 40. Continuously Optimizing For Conversion Subscriptions © 2013 SAP AG or an SAP affiliate company. All rights reserved. Offers Public 40
  • 41. Most Popular Articles (10X average Pageviews) • Top 50 Influencers / 10 Blog Sites • Terms You Need To Know • 10 Predictions for… • What is [Keyword]? • Infographics • Slideshares • Videos © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public @BrennerMichael 41
  • 42. The Future of Content Marketing? • Customer-Centric @BrennerMichael
  • 43. The Future of Content Marketing? • Customer-Centric • More Visual, Consumable, Snackable @BrennerMichael
  • 44. The half-life of a piece of content shared on top social networks is 3 hours. Source: Bit.ly © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael 44
  • 45. The average US adult spends 141 minutes a day using mobile devices. Source: Advertising Age Mobile Fact Pack, 2013 © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael 45
  • 46. @BrennerMichael Image Source/ © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 46
  • 47. We've created this resource to help you – whether you are a business leader, a social consumer, a millennial employee - to help drive transformational change within your corner of the world. Because no matter what you do, where you do it, how much experience you have or whatever industry you serve, the future of business will be created by you. Click here to view all 99 Facts on The Future of Business. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 47
  • 48. 90% of all internet traffic in 2017 will be video. Source: Cisco © 2013 SAP AG or an SAP affiliate company. All rights reserved. @BrennerMichael 48
  • 49. The Future of Content Marketing? • Customer-Centric • More Visual, Consumable, Snackable • Brand As Publisher, Newsroom • Brand + Publisher @BrennerMichael
  • 50. Business Insider: Future of Business Site Sponsorship © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 50
  • 51. Business Insider: Future of Business Site Sponsorship © 2013 SAP AG or an SAP affiliate company. All rights reserved. Public 51
  • 52. The Future of Content Marketing? • Customer-Centric • More Visual, Consumable, Snackable • Brand As Publisher • Brand + Publisher • Brand As Entertainer? @BrennerMichael
  • 53. Slides available on: Slideshare.net/MichaelBrenner Thank you! Michael Brenner Vice President, SAP Marketing & Content Strategy Michael.Brenner@SAP.com Connect with Me: © 2013 SAP AG or an SAP affiliate company. All rights reserved. Marketing Blog: B2B Marketing Insider SAP Content Hub: Business Innovation Twitter: @brennermichael