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Content Marketing Strategy Workshop

In this workshop for LeadsCon Path2Conversion, Michael Brenner explains the importance of content for B2B Marketing in today's digital world. You will learn: 1. How to build a content marketing strategy 2. Editorial strategy 3. Distribution best practices 4. How to measure results

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Content Marketing
Strategy Workshop
August 24, 2015 // New York City
Michael Brenner
Head of Strategy, NewsCred
@BrennerMichael
Goals for Strategy Workshop
 Understand what an effective content marketing strategy looks like
 Determine where your content will live. Understand important site elements
 Understand Editorial Strategy and gain clarity on editorial mission and topics
 Brainstorm content ideas
 Understand distribution best practices
 Determine the measures of success
@BrennerMichael
Content Marketing Strategy
@BrennerMichael
Just 3 Things . . .
The world has changed.
Most content stinks.
Attract people through stories they love.
@BrennerMichael
Content today must
compete with pictures of babies and
kittens.
@BrennerMichael
@BrennerMichael

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Content Marketing Strategy Workshop

  • 1. Content Marketing Strategy Workshop August 24, 2015 // New York City Michael Brenner Head of Strategy, NewsCred @BrennerMichael
  • 2. Goals for Strategy Workshop  Understand what an effective content marketing strategy looks like  Determine where your content will live. Understand important site elements  Understand Editorial Strategy and gain clarity on editorial mission and topics  Brainstorm content ideas  Understand distribution best practices  Determine the measures of success @BrennerMichael
  • 4. Just 3 Things . . . The world has changed. Most content stinks. Attract people through stories they love. @BrennerMichael
  • 5. Content today must compete with pictures of babies and kittens. @BrennerMichael
  • 13. “We need to stop interrupting what people are interested in, and start delivering what people are interested in. ” @BrennerMichael
  • 15. We tune out the noise. @BrennerMichael
  • 17. “The buyer journey is nothing more than a series of questions that must be answered. - IDC - ” @BrennerMichael
  • 18. Awareness Consideration Preference Online Communities Search Engines eBooks Email Newsletters Editorial Articles White Papers Podcasts Case Studies Online Videos Webcasts Virtual Trade Shows Product Literature Trial Software Online Vendor Demos Begin decision process Make decision Identify business problem Establish requirements/ build RFP Align IT with business objectives Explore technology options Research solutions Determine solution strategy Assess ROI Research products/ vendors Build short list @BrennerMichael
  • 20. Ann Handley: “Take your brand out of the story. . . . . .Make your customers the hero.” Our Natural Instinct Content Marketing What Brands Publish What Customers Want Charity @BrennerMichael
  • 21. Content Marketing Your Brand Purpose What Customers Want Exercise: Why does your brand exist? What purpose does it serve? @BrennerMichael
  • 22. “Content marketing is the marketing and business process for creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action.” -Content Marketing Institute • Not advertising or PR • It is continuous not campaign-based • Customer-focused, not brand-focused • Seeks to answer customer questions across the buyer journey • Owned media = An asset for your business with LTV and ROI Content Marketing Defined @BrennerMichael
  • 23. The Promise of Content Marketing: To earn your audience . . . . . . versus buying it! @BrennerMichael
  • 24. 24
  • 25. Key factors to content marketing success: 1. Documented content strategy and mission statement 2. Have someone accountable for content 3. Consistently publish quality content 4. Map content to consumer journey 5. Paid Distribution 6. Focus on Content Subscribers 7. Track Content Marketing ROI @BrennerMichael
  • 26. Now: Give yourself a grade . . Best Practice R Y G Have a documented content strategy? Have someone managing content Content hub maps to the consumer journey Publishing quality, volume and variety Social activation of content Paid distribution Focus on Content Subscriptions Measurement template / ROI defined Overall: ? @BrennerMichael
  • 27. Why is it important to have a documented content strategy?
  • 28. Content Marketing Mission Statement Become a destination for [target audience] interested in [topics]. To help them [customer value]. This will help us [content marketing goals] • Earn your audience’s attention vs. just buying it • Reach, engage and convert NEW buyers AmEx Open Forum Example: Help Small Businesses Do More Business. To become the largest source of inbound leads. @BrennerMichael
  • 29. What Is Your Content Marketing Mission Statement? Become a (premier?) destination for [target audience] interested in [topics] to help them [customer value]. @BrennerMichael
  • 30. Steps to crafting a content strategy Discovery Destination Branding + Design Roles + Responsibility Editorial Strategy Distribution + Optimization Measurement •Current State •Target Audience •Business Case •Mission Statement •Budget •Branding •UX •Platform •Who does what? •Tech Partner •Agency •Structure •Topics •Types •Sources •SEO •SEO •Platforms •Paid •Owned •Earned •Email Newsletter •Business Case KPIs •Define report •How often @BrennerMichael
  • 31. Building the content marketing business case 1. Reach early stage buyers 2. Engage new buyers with your brand 3. Conversions you would have never reached @BrennerMichael
  • 32. 60-70% of marketing content goes completely unused. *Sirius Decisions @BrennerMichael
  • 34. Behind every piece of bad content is an executive who asked for it. TWEET THIS! @BrennerMichael
  • 35. Conduct A Content Audit • Content Type • Audience / Target • Buyer Stage • Primary Destination • Performance @BrennerMichael
  • 36. Look at Content by Buyer Stage Early Stage Middle Stage Late Stage 66% 28% Early-Stage Content Late-Stage Content Middle-Stage Content 6% @BrennerMichael
  • 37. Your Business Goals Select one or more from the list (or add your own): 1. Create affinity for your core products and brands 2. To reach new potential buyers with unbranded search 1. To retain existing customers 2. Upsell existing customers / retention 3. Convert them through digital offers, paths to sale @BrennerMichael
  • 38. Joe Pulizzi: “Don’t build your house on rented land.” - Publish On Your Own Content Hub - @BrennerMichael
  • 39. Consider Your Destination and Branding @BrennerMichael
  • 40. Design Structure 1) Categories across the top show visitor what space you are in 2) Images help humanize the site and break text 3) Published content horizontally shows frequency (add dates and authors) 4) Share buttons encourage social sharing 5) Mid-stage offer on right 6) Newsletter/subscription sign up @BrennerMichael
  • 41. Categories across the top show visitor what space you are in
  • 42. Images are authentic and create context for the content
  • 43. Author bylines show authenticity and the dates show frequency
  • 44. Share buttons encourage social sharing
  • 45. Recommended or Most Popular @BrennerMichael
  • 46. Heavy call-to-action + subscription
  • 47. Define Content Marketing Roles and Functions Content Marketer / Editor Strategizes, writes, and oversees content projects to ensure brand consistency and alignment with business objectives. Community Manager Distributes content across social channels, engages online communities, and contributes to content projects. Designer Brings content to life through the user experience and rich visuals. Contributors Any content creator- blogger, photographer, designer — who contributes to your project. SEO / Paid Specialist Manages the paid distribution of content online. Analytics Defines best/ worst performers, conversion optimization and measurement communications. Curation Fines and re- purposes the best content from your business and from around the web. @BrennerMichael
  • 49. • Thinking and acting like a publisher • Mapping keywords to the buyer journey • The “persona filter” • The importance of imagery • The impact of volume on reach and conversion What we’ll cover in this section: @BrennerMichael
  • 50. What Are We Going to Write About? @BrennerMichael
  • 51. How brands can become consumed with their story, not their customers. Unique Point of View Trap @BrennerMichael
  • 53. The Biggest Mistake Brands Make With Content Marketing Is Making The Content All About Them Think and Act like a Publisher!
  • 54. • Thinking and acting like a publisher • Create the content your audience (actually) wants • Build an audience, then monetize it • Manage content as an asset with an ROI Effective Editorial Strategy @BrennerMichael
  • 55. How do you give a pile of bricks order? • What are different ways you could organize content? • Consider recurring themes / series / trigger events • Look at publishers in your space @BrennerMichael
  • 56. Reach, Engage and Convert the Right People. Early-stage Searches Middle-stage Brand Searches Search/SocialVolume What is Content Marketing? (10-3000 X) Who is the best Content Marketing provider? (2-10 X) NewsCred Content Marketing software is how awesome? @BrennerMichael
  • 61. Secondary Early Xyz Late Xyz Xyz Persona Questions/Concerns Xyz Middle Xyz Xyz Keywords Main Early What is [your solution] Late How much is [your solution] [your solution] Persona Questions/Concerns [your solution] Middle How to succeed with [Your solution] [your solution] Keywords Stage Stage Research Keywords, Then Filter By Personas @BrennerMichael
  • 62. Utilize the Right Mix of Content Custom Content Share on-brand stories and recipes which are created specifically for your brand. Community Content Leverage content from customers, employees, influencers that grows and engages your community. Licensed Content Boost credibility, publishing cadence, and direct traffic with a high-volume of fully-licensed, compliant content.
  • 63. Content Mix (Monthly Average) Licensed Custom Social Custom Content 20% User / Employee 50% Licensed Content 30% @BrennerMichael
  • 64. How To Rank For SEO? The 3 Vs (Content Mix) Volume Number of posts on the topic Value The best answer on the internet Variety Text, images, video, slides @BrennerMichael
  • 65. Imagery matters 60,000 X the brain processes images faster than text. 78% of consumers say that the quality of a product image is “very important” in selecting and purchasing a product 94% more total views on content featuring compelling images than content without images. @BrennerMichael
  • 66. 66 Case Study: Bloomberg uses stunning imagery to bring “dry” topics to life
  • 69. ‘Intraday Settlement Compresses Trading Cycle’ @BrennerMichael
  • 71. ‘Transform Data Into A Strategic Access’ @BrennerMichael
  • 73. The Impact Of Volume On Reach and Conversion • Publishers publish every day on each topic, category or theme • Organic Traffic goes up with each new article published • Diminishing return? (see below) • Optimize content budget vs. paid distribution budget • Increasing frequency will increase Organic + Social % of Total PVs A few times a year 1-2X per month < monthly 1-2X per week 1 per day More than 1 per day
  • 77. • The Converged Media approach • Best Practices for Distribution: • Email • Social Media (Facebook, Twitter, Pinterest, Instagram) • Paid What we’ll cover in this section: @BrennerMichael
  • 78. Maximizing the Reach of Your Content A “converged media” approach utilizes paid, owned, and earned media to deliver content the audience wants and maximizing the reach of that content. Paid Social Influencer Leverage your owned content and channels Maximize organic buzz, social engagement, and PR Organic traffic & SEO Quickly grow your audience & jumpstart engagement Converged Paid Content Distribution (Outbrain, Sharethrough) @BrennerMichael
  • 79. Social networks dominate content discovery
  • 80. Social media can have a real impact on your bottom line. 78% of consumers said that companies’ social media posts impact their purchasing decision 30% of buyers say that social media is very important in making their purchasing decisions @BrennerMichael
  • 81. Other people’s content Your helpful posts Promotional Best Practices: Overall • Establish a unique voice and stick with it • Be transparent and authentic • Give due credit to authors and sources • Play to the strengths of each platform: post the content that makes the most sense • Maintain a consistent cadence • Respond to fans (and haters) in a timely manner • Truly know your audience • Have variety of content: original, licensed, UGC (see below) @BrennerMichael
  • 82. Tactics for distribution 1. Ad networks (example: Google AdWords) 2. Organic Social (example: LinkedIn) 3. Paid Social (example: LinkedIn Sponsored Update) 4. Native advertising (example: Sharethrough) 5. SEO 6. Lead nurturing (both paid & earned) (example: newsletter) @BrennerMichael
  • 83. Tactics for distribution 1. Ad networks (example: Google AdWords) 2. Organic Social (example: LinkedIn) 3. Paid Social (example: LinkedIn Sponsored Update) 4. Native advertising (example: Sharethrough) 5. SEO 6. Lead nurturing (both paid & earned) (example: newsletter) @BrennerMichael
  • 84. Email
  • 85. Benefits of email newsletter distribution 1. Keep your audience engaged 2. Free distribution channel 3. Provides instantaneous trackable results 4. Nurture and convert leads 45% of NewsCred’s traffic came from email @BrennerMichael
  • 86. • Digestible content: Top 2 posts are infographics. • The BuzzFeed effect: 4 of top 10 articles had headlines with words like: "top," "best," "most.” • Know your audience: 35% of top 20 articles have the mention of "content marketing" or "content marketers.” • Stats matter: 70% of top 10 articles have numbers in the headline. • Stay familiar: 25% of top 20 articles have a brand name mentioned in the headline - Ello, Vice, BuzzFeed, Nike, and Red Bull. Newsletters are Vital for Identifying Trends and Takeaways @BrennerMichael
  • 87. Steps to creating an email marketing plan Who will manage? What content will you include? Determine sending frequency and goals Make a schedule @BrennerMichael
  • 88. Creating a Social Media Content Plan
  • 89. Just because you can publish to every social channel, doesn’t mean you should. Find out which channels are most important for your audience and focus on 2 – 3 to start. @BrennerMichael
  • 90. Where is your target buyer? *Buffer, Pew research 2013 Cheat Sheet: @BrennerMichael
  • 91. Pros and Cons Pros Cons Facebook Everyone is on it! High competition Twitter Younger, tech-savvy crowd who loves information Need to be able to keep up with cadence LinkedIn Highly-targeted. Very educated audience of business professionals (great for B2B) B2C companies need to figure out Instagram Younger audience. Hard if click-through is end-goal or text-heavy content Pinterest TK TK @BrennerMichael
  • 92. Best practices across social channels
  • 93. The positive feedback loop of social: Build an audience, share great content, engage on each platform.
  • 94. Tag brands/people where appropriate 1. Good social media etiquette 2. Great way to show influencers some love 3. Can be a great way to get more followers @BrennerMichael
  • 95. Know the art of the hashtag @BrennerMichael
  • 96. What Is the ideal cadence for each channel? Facebook Twitter LinkedIn Instagram Pinterest Suggested Cadence 2 times per day, 5-7 days per week 1 tweet per hour 2x per day Varies (best to test). 1-2 times per day  2/3 times per week On the low end, try for 5 pins/day. If you have more content you can go up to 30/day (Best results from 15-30 pins/day) @BrennerMichael
  • 97. Overwhelmed by that last slide? 1. Don’t be afraid to post the same piece of content multiple times. • Use the headline once • Use a quote from the article once (or many different quotes different times!) • Grab a stat from the article and share that 2. Pre-schedule tweets… but have an action plan in place for real-time. 3. Evergreen content is your friend! 4. Ask your writer/team to come up with multiple tweets per each article @BrennerMichael
  • 99. Even great content needs a push The average Hollywood movie spends 50-60% of production budget on distribution. @BrennerMichael
  • 100. Twitter: promoted tweets, lead generation cards, web cards, etc. Facebook: boosted posts, ad sets LinkedIn: sponsored updates, ad campaigns • Unsure about what platform and what ad to use? • A/B test until you get it right - companies who test are 75% more likely to show ROI for content marketing than those who fail to test their strategies. Paid Social
  • 101. Help new audiences discover your content with Outbrain or Taboola • “Recommended For You!” Get in front of audiences who are Already reading content about your topic on other sites but who you aren’t already reaching. Best choice for budget distribution @BrennerMichael
  • 103. Three key metrics to measure for Brand Awareness Website Traffic • Visits • Time Spent on Site • Pages consumed per visit Social Engagement • Followers • Shares • Reach Content Consumption • Subscriptions • Content Downloads @BrennerMichael
  • 104. Define Key Measures and Targets @BrennerMichael
  • 105. Organic and Social Traffic: The Health Of Your Program 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 UniqueVisitors Traffic from Organic, Social & Referrals @BrennerMichael
  • 107. What to track and when Track top content / shares / topics on related sites monthly • Top 50 Influencers • 10 Blog Sites • Terms You Need To Know • 10 Predictions For… • What Is [Keyword]? • Infographics • SlideShares • Videos @BrennerMichael
  • 108. Social KPI Overview: Audience size + Engagement Facebook Twitter LinkedIn Brand Awareness Page likes, page visits, impressions, reach Followers, impressions, reach, follower/following ratio Company page likes, page views, visitors Engagement Post likes, comments, shares, clicks, “stories created” RTs, favorites, replies, @mentions, clicks, engagement rate Likes, comments, shares, clicks, engagement Lead Generation Link clicks to form or gated page, blog subscribe Lead generation card clicks, link clicks to gated page, blog subscribe Link clicks to form or gated page @BrennerMichael
  • 110. Key factors to content marketing success: 1. Documented content strategy and mission statement 2. Have someone accountable for content 3. Consistently publish quality content 4. Map content to consumer journey 5. Balance Paid, Owned, and Earned Media 6. Focus on Content Subscribers 7. Track Content Marketing ROI @BrennerMichael
  • 111. Hope you’re excited to create amazing content!

Editor's Notes

  1. Content marketing company that helps brands develop and execute their strategies online We were founded in 2008 and currently have about 200 employees across the US, London and Dhaka
  2. Ant that can be your brand
  3. Core components the way we need to think. We need to think different.
  4. We’ve all asked the question, why content marketing? To set the stage, there’s been a fundamental shift in the way we as consumers consume and share content. Momentous amount of content being created, consumed and shared. An amazing amount of content, the real question is how does a brand stand apart?
  5. Ant that can be your brand
  6. The secret to content marketing is that its not that hard. There are obstacles, but what we’re going to do is give you our secrets and let you know what’s worked for other brands to drive a content marketing strategy.
  7. The secret, content marketing is relatively simple. The buyer journey is just a series of question to be answered and we as brands have a role to play. Its simply to answer the customer questions.
  8. A more complex view, content marketing explained on a page. What types of different content we consume at different parts of the buyer journey. Awareness, we’re wanting to learn, get our questions answered and read thought leadership. Consideration, we want more types of content. By Preference, there’s less thought leadership and learning, and more about what makes your brand different.
  9. As a brand, our natural instinct is to talk about ourselves. Customers are asking questions, they want to be informed and entertained, but we can’t just do that because that’s just charity. So the way we balance is make your customers the hero of the story. Take your brand out. How do you do that? You solve their problems at every stage of the journey.
  10. As a brand, our natural instinct is to talk about ourselves. Customers are asking questions, they want to be informed and entertained, but we can’t just do that because that’s just charity. So the way we balance is make your customers the hero of the story. Take your brand out. How do you do that? You solve their problems at every stage of the journey.
  11. The formal definition of content marketing. NOT advertising or PR – important About helping your customers answer those questions in the journey they’re taking Owned media – its specifically content that lives on a brand owned media.
  12. Help your customers with something. Do their jobs better, become heroes. You need to fill in the blanks.
  13. Help your customers with something. Do their jobs better, become heroes. You need to fill in the blanks.
  14. Corporate websites bounce rate are down at 40% because the only people going there are those who want to be there
  15. No matter where you are in your content marketing strategy, NewsCred's Strategy Services team can help ensure you're successful. Not only do we provide 24/7 global product support, but we also offer daily editorial curation and can help set your long-term strategy with customized consultations, workshops and brainstorms.
  16. 94% of all the content we were creating was for late and middle stages. Most of the content we made was promotional…why we were better. However, more people are in the early stage, so we were completely upside down.
  17. Is it an on brand or off-brand strategy? Depends on your brand and goals. Timeline – totally unbranded. Off-branded domain. Branding that’s almost invisible. Monster – you can see its completely in line with their corporate website. Logo, typography, similar structure. Pepsi pulse – completely reinvented their website. Seeking to be a destination about anything about pop culture.
  18. OPEN Forum
  19. First Round Capital – The Review
  20. Makeup.com / L’Oreal
  21. Small Biz Ahead – The Hartford
  22. Capgemini – Content Loop
  23. Four Seasons Magazine
  24. These are not all necessarily people, but instead responsibilities. One of my first hires was a curator. Someone who finds and repurposes the best content from around the web. Look at what your audience is interested in. SEO on the other hand, understand what kind of content you need to create.
  25. A lot of people jump to topics. Google trends, competitors, online properties serving needs. Thinking about topics and architecture is an important step.
  26. Brainstorm
  27. Key words appropriate
  28. Finding the right combination of licensed content, original content and social content is key to executing a well-rounded content strategy. Licensed content gives you an easy way to access a high-volume of content from credible sources, allowing you to boost publishing cadence. Original content gives you the ability to share hyper-targeted stories which resonate with your audience and are optimized for SEO. Social content allows you to always stay topical and publish content that is buzzworthy and trending. Co-created content. We call this combination The Rule Of Thirds – a starting point. AS you’re publishgin you can optimize.. Diversifying your content strategy allows you to scale in a way
  29. Research was backing up what I witnessed first hand. Consumers were learning to turn out the noise of conventional advertising. They preferred to speak with brands through content. Other marketers were seeing this shift too.
  30. Help your customers with something. Do their jobs better, become heroes. You need to fill in the blanks.
  31. Research was backing up what I witnessed first hand. Consumers were learning to turn out the noise of conventional advertising. They preferred to speak with brands through content. Other marketers were seeing this shift too.
  32. 4-1-1 Rule: 4 of your content (original, licensed, UGC, whitepaper/guide, etc.), 1 influencer post, 1 publisher post Follow and mention influencers, publishers as often as possible Make sure your social accounts demonstrate interaction. You want to interact with who you’re trying to reach. How many of your own posts you’re going to share? Or sharing other people’s content and influencers.
  33. For example, LinkedIn is used primarily for business networking, job searches and highly-focused B2B advertising. Facebook and Instagram are more personal and consumer focused. And Twitter is an interesting hybrid with active usage by everyone from teenagers to famous athletes and actors to professionals, and companies using it to reach both consumers and businesses.
  34. For example, LinkedIn is used primarily for business networking, job searches and highly-focused B2B advertising. Facebook and Instagram are more personal and consumer focused. And Twitter is an interesting hybrid with active usage by everyone from teenagers to famous athletes and actors to professionals, and companies using it to reach both consumers and businesses.
  35. How do we know what’s working? By constantly examining and measuring our content: This is what we learned ( and here are the takeaways): MARCUS WILL SET UP HOW WE BUILT OUR DATABASE OF CONTENT KNOWLEDGE/AMBER WILL EXPLAIN HOW WE TURNED THOSE TAKEWAYS INTO STRATEGY KNOWLEDGE. Make a plan, but that doesn't mean your work is done. Start with your customer pain points, then build your editorial calendar off of these needs. Your content strategy should be constantly evolving. Got a great piece of content? Update it and do it again! Chances are your audience will still love it - if not more. 10 Reasons You Should Use Numbers In Your Headlines could have been the title of this slide. Familiarize yourself with analytics and what benchmarks are important, and track constantly! If something isn't growing fast enough you can act in real time to tweak your strategy. Keep at it: maintain a consistent cadence. Content marketing is an “all-in game.”
  36. Define your audience If you already have subscribers on your list, their signup method can be used to help identify them. For example, if they subscribed during the checkout process through your online store, they're customers. A collection of subscribers that found you through your website or at a public event (like fairs, trade shows, etc.), would be classified as more of a general audience. If you don't have subscribers yet, think about who is your target audience. How will you find these people, and what do you envision they'll want to read in your emails? Determine your content Think about why this audience signed up for your emails in the first place, then focus on delivering that to them. It can be helpful to outline general content types that you might include in each email campaign. Later, as you're putting together your newsletter, you can refer to this outline to make sure you're staying on track. For instance, The Atlanta Rollergirls keep a content list: Upcoming events Recaps/photos from past events Popular posts on Facebook, Twitter, blog News coverage Determine sending frequency and goals Not all sending frequencies are created equal. Decide what works best for you and your subscribers. Remember to look ahead and plan accordingly for hoildays or special events. From there, decide what you’d like to get out of your email marketing. Are you looking to direct readers to your website? Help promote sales? Increase traffic at events? Make a schedule Your email marketing schedule will depend on your industry, type of content, sending frequency, and so on. With that in mind, here is an example of how you might plan out your campaigns: Day 1: Jot down content topics, art ideas, and other basics for your upcoming newsletter. Day 2: Write out what you'd like to say about each topic, pull photos or art into a folder. Day 3: Log in to MailChimp and create your campaign. Proofread for errors and grammar. Send a few test campaigns to make sure everything is just right. Day 4: Send your campaign
  37. There are dominant channels for every industry and type of product or service. What you need to know is which channels are dominant for your market and focus your organization’s time and money on winning against the competition in those targeted channels. In social media, it’s about quality, not just quantity. Doing two or three channels really well with consistent, highly engaging content that is reaching and interacting with your target audience is what will lead to conversion and customers.
  38. For example, LinkedIn is used primarily for business networking, job searches and highly-focused B2B advertising. Facebook and Instagram are more personal and consumer focused. And Twitter is an interesting hybrid with active usage by everyone from teenagers to famous athletes and actors to professionals, and companies using it to reach both consumers and businesses.
  39. I.e. Do I have a lot of video content? Do I have a lot of visual content? Facebook – almost everyone there, but lots of competition. Twitter – yes if interested in a younger, tech-savvy crowd. Also need to be able to keep up (highest cadence here)
  40. There are dominant channels for every industry and type of product or service. What you need to know is which channels are dominant for your market and focus your organization’s time and money on winning against the competition in those targeted channels. In social media, it’s about quality, not just quantity. Doing two or three channels really well with consistent, highly engaging content that is reaching and interacting with your target audience is what will lead to conversion and customers.
  41. Different for each channel Let your goals dictate the decisions you make in regard to social media content
  42. Different for each channel Let your goals dictate the decisions you make in regard to social media content
  43. 1 hashtag is fine. 10 hashtags are not. Good way to join a conversation that MAKES SENSE
  44. Different for each channel Let your goals dictate the decisions you make in regard to social media content
  45. Different for each channel Let your goals dictate the decisions you make in regard to social media content
  46. Thousands of carrier pigeons flying over the Olympic stadium in Helsinki. They were released during the opening ceremony to convey the news of the Games to other countries. (1952)
  47. Thousands of carrier pigeons flying over the Olympic stadium in Helsinki. They were released during the opening ceremony to convey the news of the Games to other countries. (1952)
  48. Tracking over the course of a year.
  49. Are we gaining traffic from organic and social. Up and to the right.
  50. Screenshot, go through on your own