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Creation of a Wiki Based Knowledge Management System
Agenda The Problem The Action The Fix  part 1-3 The Kicker
The Problem Where do we deposit our intellectual capital? Learning organizations share knowledge. Top Down, little by litt...
Check Clock Yes No Speed up Slow down Is time > 1 Minute?
Coast Guard knowledge. Build a Wiki to manage The Fix ALL
A wiki is a collection of Web pages designed to enable anyone to contribute or modify content, using a simplified markup l...
The Fix  part 1
We’re adding massive amounts of information Without a way to manage it The Fix Share it Exploit it The Fix  part 1
The Fix Usage skews toward the junior members They will use it. Content will be crowd-sourced by people we trust with live...
The Fix  part 2 Knowledge diffusion: Current, instant access to expert knowledge Is there asbestos in Sitka housing? What ...
The Fix The Fix  part 2 Software: Free or very cheap if we do it right. Hardware: in the $100’s (k) Content: Free (provide...
The Fix The Fix  part 3 The Data behind the Data
The Fix The Fix  part 3 The Data behind the Data
The Fix The Fix  part 3 The Data behind the Data Examples: Amazon.com, Tivo: Local issues get a lot of traffic.  It become...
The Action CG-6: Assign a program manager (I volunteer) Crank up the SDLC Develop the business case Project Management Pla...
The Kicker CG Portal:  ALCOAST 128/09 Blogs Wiki’s (not as cool as my version) Document management It’s already in progress
Check Clock Yes No Take questions offline Take questions Yes No Is time > 8 Minutes? Is time > 12 Minutes?
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US Coast Guard Needs a Knowledge Management System

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This is a presentation I gave in 2009 at the Coast Guard's Chief Warrant Officer Academy about the Coast Guard's need for an enterprise knowledge management system.

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US Coast Guard Needs a Knowledge Management System

  1. 1. Creation of a Wiki Based Knowledge Management System
  2. 2. Agenda The Problem The Action The Fix part 1-3 The Kicker
  3. 3. The Problem Where do we deposit our intellectual capital? Learning organizations share knowledge. Top Down, little by little Needle in a needle stack Lost opportunity
  4. 4. Check Clock Yes No Speed up Slow down Is time > 1 Minute?
  5. 5. Coast Guard knowledge. Build a Wiki to manage The Fix ALL
  6. 6. A wiki is a collection of Web pages designed to enable anyone to contribute or modify content, using a simplified markup language. Wikis are often used to create collaborative websites and to power community websites. Wikis are used in business to provide intranet and knowledge management systems. It is "the simplest online database that could possibly work." Source: Wikipedia.org/wiki The Fix part 1 Internet: Wikipedia Corporate Intranets (SAP) DOD: Intellipedia
  7. 7. The Fix part 1
  8. 8. We’re adding massive amounts of information Without a way to manage it The Fix Share it Exploit it The Fix part 1
  9. 9. The Fix Usage skews toward the junior members They will use it. Content will be crowd-sourced by people we trust with lives and assets "not markedly less accurate" - science journal NATURE Participation is ‘bullet-able’ LDC curriculum . Evals OER The Fix part 1
  10. 10. The Fix part 2 Knowledge diffusion: Current, instant access to expert knowledge Is there asbestos in Sitka housing? What can I buy with AFC30 money? Does the Coast Guard use human hair to adsorb oil? How will modernization affect me? How does the Stan Team grade my station’s readiness? Is there a standard CG project management application on CGDN+? How does the next NSC do sea trials? Katrina: Lessons learned Equipment in a mobile command center Where did Douglas Munro earn his Medal of Honor? Sea pay policy?
  11. 11. The Fix The Fix part 2 Software: Free or very cheap if we do it right. Hardware: in the $100’s (k) Content: Free (provided by you) Cost Savings Servers cost less than people, cutters, and aircraft Immeasurable Time savings
  12. 12. The Fix The Fix part 3 The Data behind the Data
  13. 13. The Fix The Fix part 3 The Data behind the Data
  14. 14. The Fix The Fix part 3 The Data behind the Data Examples: Amazon.com, Tivo: Local issues get a lot of traffic. It becomes a priority. Sitka Housing Lot’s of searches for a specific piece of gear at a Small Boat Station Geo-specific data Real time Intel from the deck plates “ What is the Coast Guard thinking right now?”
  15. 15. The Action CG-6: Assign a program manager (I volunteer) Crank up the SDLC Develop the business case Project Management Plan Funding Plan …… .
  16. 16. The Kicker CG Portal: ALCOAST 128/09 Blogs Wiki’s (not as cool as my version) Document management It’s already in progress
  17. 17. Check Clock Yes No Take questions offline Take questions Yes No Is time > 8 Minutes? Is time > 12 Minutes?

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