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Collaborave	  Reflecon	  at	  Work:	     Supporng	  Informal	  Learning	  at	  a	     Healthcare	  Workplace	     	    Mich...
Collaborave	                                                                                                              ...
Collaborave	  Reflecon	  Support	  at	  Work	   (Almost)	  Unknown	  Territory	     Reflecon	  as	  an	  individual,	  cogni...
User	  Studies:	  Reflecon	  in	  Pracce	   Exploring	  needs	  and	  support	  opons	   	                                 ...
Topic	  Levels	  of	  Collaborave	  Reflecon	                                                                              ...
Supporng	  Collaborave	  Reflecon:	  	   A	  Blueprint	   	                                                                ...
Use	  Case:	  Conversaons	  with	  Relaves	   Collaborave	  Reflecon	  to	  acquire	  interacon	  skills	   Central	  part	...
The	  Talk	  Reflecon	  App	   Supporng	  Collaborave	  Reflecon	  of	  Conversaons	  	  	  Collaborative Reflection at Work...
The	  Talk	  Reflecon	  App	   Supporng	  Collaborave	  Reflecon	  of	  Conversaons	  in	  Healthcare	                      ...
The	  Talk	  Reflecon	  App	   Supporng	  Collaborave	  Reflecon	  of	  Conversaons	  in	  Healthcare	                      ...
The	  Talk	  Reflecon	  App	   Supporng	  Collaborave	  Reflecon	  of	  Conversaons	  in	  Healthcare	                      ...
The	  Talk	  Reflecon	  App	   Supporng	  Collaborave	  Reflecon	  of	  Conversaons	  in	  Healthcare	     I	  agree,	  let’...
Lessons	  learned:	  	                                                                                          	   Proces...
Lessons	  learned:	  Organisaonal	  integraon	   Making	  reflecon	  work	  sustainably	   Reflecon	  needs	  integraon	  in...
Thanks	  for	  your	  aGenon.	  	                                      Quesons?	                          michael.prilla@r...
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Collaborative Reflection at the Workplace: Talk Michael Prilla et al. at GROUP 2012 conference

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Talk on our conceptualization and support app for collaborative reflection at work, representing results from the MIRROR project (http://mirror-project.eu) of IMTM (http://imtm-iaw.rub.de). Talk was held in the main track of GROUP 2012 (http://www.acm.org/conferences/group/conferences/group12/index.html) conference.

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Collaborative Reflection at the Workplace: Talk Michael Prilla et al. at GROUP 2012 conference

  1. 1. Collaborave  Reflecon  at  Work:   Supporng  Informal  Learning  at  a   Healthcare  Workplace     Michael  Prilla,  Marn  Degeling,  Thomas  Herrmann   Ruhr  University  of  Bochum,  Informaon  and  Technology  Management   {michael.prilla,marn.degeling,thomas.herrmann}@rub.de  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  2. 2. Collaborave   Reflecon   Reflecon     Coordinating / guiding   social processes of reflection Articulating, sharing Articulating, sharing (similar) experience(s) insights / outcomes New Returning to perspectives! ! experience! Change in Behavior! ! ! Attending to behavior! Ideas! ! ! feelings! Readiness for ! Feelings! application! Re-evaluating ! experience! Commitment to action! Reflecve     Experience(s)   Outcomes   process  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  3. 3. Collaborave  Reflecon  Support  at  Work   (Almost)  Unknown  Territory   Reflecon  as  an  individual,  cognive  process:   LiGle  insights  on  collaborave  reflecon  processes   Occurrence  in  special  situaons  (e.g.  debriefings):   General  needs  not  well  known,  liGle  support  for  other  situaons   Support:  Generic  tools,  mostly  data  capturing  /  memory  (e.g.  diaries):   LiGle  integraon  into  work,  liGle  support  for  reflecve  process  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  4. 4. User  Studies:  Reflecon  in  Pracce   Exploring  needs  and  support  opons     Reflection of sales presentations e.g. losing pitches (Picture by Victor1558, Flickr) Reflection in healthcare e.g. emergency handling, Reflection of care for elderly people e.g. coping with challenging behaviour talking to relatives (Picture by DonMarcoCaballero, Flickr)Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  5. 5. Topic  Levels  of  Collaborave  Reflecon   comprehensive   topics   contextualisaon   top-­‐down   combinaon   case-­‐based   boTom-­‐up   topics   episodic   topics   Example:  Conversaon  with  paents   ▪  Reports  of  problems  in  conversaons  with  paents  (nurses)   ▪  Reflecon  on  conversaons  situaons  (dyad,  with  head  nurse)   ▪  Discussion  in  meeng:  What  can  be  improved?  (group,  all  staff)     ▪  Individual:  episodes  related  to  the  topic   ▪  Collaborave:  alternave  acon,  resoluons   ▪  Soluon  (agreed):  Change  in  conversaons  during  ward  rounds  etc.    Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  6. 6. Supporng  Collaborave  Reflecon:     A  Blueprint     Arculaon  Support   Documentaon/     data  capturing   central  to  Collaborave   (data  about  work)   Reflecon   ▪  Documenng  experiences:   What  happened?  Emoons?   Sustaining   Individual   Memory  aid   outcomes     Arculaon   reflecon   ▪  Individual  reflecon:  Inial  (documenng,  planning   (understanding  /   implementaon)   meaning  making,  ...)       aTribuons,  insights   ▪  Collaboraon:  Similar   experiences,  own  perspecve,   proposals   Collaborave   reflecon     ▪  Outcomes:  Sustain  reflecon   (discussion,  meaning   making,  negoaon,  ...)       results,  link  to  experiences      Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  7. 7. Use  Case:  Conversaons  with  Relaves   Collaborave  Reflecon  to  acquire  interacon  skills   Central  part  of  work   ▪  GeZng  informaon  from  relaves   ▪  Emoonal  state  and  sasfacon  of  relaves     Conversaon  as  a  burden   ▪  Uncomfortable:  Something  that     “people  might  take  home  with  them”   ▪  Difficult  handling  and  emoonal  stress  vs.  acng  professionally   Learning  about  conversaons   ▪  Not  well  covered  in  /suited  for  formal  training   ▪  Experience  as  major  prerequisite  for  good  conversaons  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  8. 8. The  Talk  Reflecon  App   Supporng  Collaborave  Reflecon  of  Conversaons      Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  9. 9. The  Talk  Reflecon  App   Supporng  Collaborave  Reflecon  of  Conversaons  in  Healthcare   Why  didn’t  I   Documentaon  /   manage  this   data  capturing   talk  beTer?   Individual   reflecon   Collaborave   reflecon   Sustaining   outcomes   Arculaon  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  10. 10. The  Talk  Reflecon  App   Supporng  Collaborave  Reflecon  of  Conversaons  in  Healthcare   Why  didn’t  I   Documentaon  /   manage  this   data  capturing   talk  beTer?   Individual   reflecon   Collaborave   reflecon   Sustaining   outcomes   Arculaon  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  11. 11. The  Talk  Reflecon  App   Supporng  Collaborave  Reflecon  of  Conversaons  in  Healthcare   I  had  a  similar   Documentaon  /   experience  last   data  capturing   month  …   Individual   reflecon   Collaborave   reflecon   Sustaining   outcomes   Arculaon  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  12. 12. The  Talk  Reflecon  App   Supporng  Collaborave  Reflecon  of  Conversaons  in  Healthcare   I  agree,  let’s   We  should  always   Documentaon  /   write  that   read  the   data  capturing   down   documentaon   before  talking  to   relaves   Individual   reflecon   Collaborave   reflecon   Sustaining   outcomes   Arculaon  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  13. 13. Lessons  learned:       Process,  Guidance,  Movaon     Documentaon   •  Add  to  mandatory  task   Documentaon/     •  Casual  input  (e.g.  self-­‐ data  capturing   assessment)   (data  about  work)   •  Stories     Sharing   •  Expectaon  of  feedback,   Sustaining   Individual   outcomes     follow-­‐up   (synergizing,   Arculaon   reflecon   •  Support:  Prompt  others   (understanding  /   documenng,  planning   implementaon)   sensemaking,  ...)       for  feedback     Supporng  iteraons   Individual  and  collaborave   Collaborave   reflecon   reflecon     (discussion,  elicitaon,   •  Topical  levels:  episodes,   negoaon,  ...)       cases,  comprehensive   Guiding  the  process     Sustaining,  contextualizing  outcomes   •  Entering  the  “reflecon  space”   •  Link  to  relevant  episodes   •  Topic  Levels,  transion  between   •  Negoaon  of  common  results   phases,  following  up  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  14. 14. Lessons  learned:  Organisaonal  integraon   Making  reflecon  work  sustainably   Reflecon  needs  integraon  into   organisaonal  procedures   ▪  Prerequisite  for  tool  usage   ▪  Challenge:  Secondary,  casual  process   Integraon  of  Reflecon  Tools   ▪  Adding  to  /  enhancing  pracce   ▪  (Reflecon)  Meengs  to  discuss  content   ▪  Follow-­‐Up  procedure:  transparency,   mark-­‐up   ▪  Usage  across  occurrences  /  devices  Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
  15. 15. Thanks  for  your  aGenon.     Quesons?   michael.prilla@rub.de  hTp://www.imtm.iaw.rub.de,  @IMTM  /    hTp://mirror-­‐project.eu,  @MirrorIP     15

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