Individual and CollaborativeReflection at Work: Support forWorkplace Learning in HealthcareMichael Prilla1, Krista de Leeu...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection: Transforming exp...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection: Transforming exp...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013A Collaborative Reflection B...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Use Case: Conversations with...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013The Talk Reflection AppColla...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013The Talk Reflection AppColla...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing t...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing t...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing t...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing t...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: In...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: In...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Escalating Prompts for Colla...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: Ta...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Supporting Collaborative Ref...
Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Thanks for your attention.Qu...
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Collaborative Reflection Insights from the MIRROR project presented @ CSCL 2013

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Collaborative Reflection Insights from the MIRROR project presented @ CSCL 2013

  1. 1. Individual and CollaborativeReflection at Work: Support forWorkplace Learning in HealthcareMichael Prilla1, Krista de Leeuw2, Ulrike Cress2, Thomas Herrmann11Information and Technology Management, Ruhr University of Bochum2Knowledge Media Research Center, Tübingen
  2. 2. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection: Transforming experiences into learning.Every day.
  3. 3. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection: Transforming experiences into learning.At Work.Collaboratively.BehaviorIdeasFeelingsReturning toexperienceAttending tofeelingsRe-evaluatingexperienceNew perspectivesChange inbehaviorReadiness forapplicationCommitment toactionExperience(s)ReflectiveprocessOutcomesArticulating, sharing(similar) experience(s)Articulating, sharinginsights / outcomesShared perspectives,shared understandingCoordinating and embeddinggroup processes ofreflection into workCritical / counterfactualthinkingInference,abstraction
  4. 4. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013A Collaborative Reflection BlueprintArticulation and Essential Steps (Prilla, Degeling and Herrmann 2012)Documentation/data capturing(data about work)ArticulationCollaborativereflection(discussion, meaningmaking, negotiation, ...)Sustainingoutcomes(documenting, planningimplementation)Individualreflection(understanding /meaning making, ...)
  5. 5. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Use Case: Conversations with RelativesCollaborative Reflection to acquire interaction skillsCentral part of daily workRelatives, patients, residents,clients, citizens, …Conversation as a burdenSomething that “people mighttake home with them”Emotional stress vs. actingprofessionallyLearning about conversationsNot well covered in formal trainingExperience as major prerequisite
  6. 6. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013The Talk Reflection AppCollaborative Reflection of Conversations at WorkMandatorydocumentation ofconversationscomplemented bySharing andReflection features
  7. 7. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013The Talk Reflection AppCollaborative Reflection of Conversations at WorkPilot studies inhospital and carehome4/5 weeks5 participants eachInterviews, observations,questionnaires
  8. 8. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital ward(…) Wife was prepared for care athome: She needs to see whether shecan cope with it (…) Very difficultconversation, [she] did not noticewhat I said or blocked it out.ExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcomeWife gives me the feeling that we arethe reason for the diagnosis, hears forthe first time that husband is [gettingworse]Especially in the initialconversation with relatives, it isimportant to take your time.Maybe these talks should also bedone in a separate room?
  9. 9. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital wardExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcome
  10. 10. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital wardExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcomePhysicians remembered similarsituations and agreed that itaffected them often when theyhave to convey such bad news.The reporting physician was alsoasked whether she had thoughtof asking a senior physician tohelp her.
  11. 11. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital wardThe challenge is that the conversationwas held alone. It should always beclear that a senior physician cansupport talks!ExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcome
  12. 12. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: InsightsUsing Shared ArtefactsMemory aids: Referring topast experiences inconversations,reconstructing experienceExperience exchange:Sharing experiences,perspectives and insightswith others(Asynchronous)Communicational referencebetween f2f meetingsDocumentation/data capturing(data about work)ArticulationCollaborativereflection(discussion, elicitation,negotiation, ...)Sustainingoutcomes(synergizing,documenting, planningimplementation)Individualreflection(understanding /sensemaking, ...)
  13. 13. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: InsightsUsage / Uptake in workplacesApplication: Mainly fordocumentationandSocial interaction:Comments, sharing results(mainly f2f)“You do not go to the appbecause you have acomment, but because youhave an issue to writedown“Documentation/data capturing(data about work)ArticulationCollaborativereflection(discussion, elicitation, negotiation, ...)Sustainingoutcomes(synergizing, documenting, planningimplementation)Individualreflection(understanding /sensemaking, ...)
  14. 14. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Escalating Prompts for Collaborative ReflectionCSCL at Work: Flexible guidance by prompts▪ Notify users to motivate toolusage (“Can you think of arecent conversation?”)▪ Make users aware ofcollaboration features:Motivate comments (“Have youbeen in a similar situation?”)▪ Prompt regularly: Leave tracesfrom f2f situations (“Did youcome up with an idea forchange?”)
  15. 15. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: Taking CSCL to Work?Similarities of Collaborative Reflection and CSCL approachesInterplay between individual andcollaborative phasesExternalisation of experiences,understanding, …Referring to each other: Combiningown attribution and others’experiences to reflect togetherBlending with f2fCollaborativereflection inteamIndividualreflectionStructuring: Supporting vs. impeding learningNo teacher / facilitator role available
  16. 16. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Supporting Collaborative Reflection @ WorkCollaborative Reflection Support:Taking CSCL to the Workplace?Barriers: Time, work processes, technology diffusion, spatiality, …Chances: Foster informal learning wit situated content.Challenge: Embedding CSCL practices into constraints ofworkplaces: content and process preparation / support
  17. 17. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Thanks for your attention.Questions?Michael Prilla michael.prilla@rub.dewww.imtm-iaw.rub.de, www.mirror-project.eumichael.prillaimtmmirrorip

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