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The Creative Counsel: Rethinking the Attorney-Client Relationship

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The slides from my recent presentation to the Association of Corporate Counsel meeting in St. Louis, MO.

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The Creative Counsel: Rethinking the Attorney-Client Relationship

  1. 1. The CREATIVE COUNSEL Rethinking the Attorney - Client Relationship by Matthew Homann LexThink LLC © Matthew Homann 2010 All Rights Reserved
  2. 2. LexThink .com innovation: for lawyers
  3. 3. @matthomann © Matthew Homann 2010 All Rights Reserved
  4. 4. www.nonbillablehour.com © Matthew Homann 2010 All Rights Reserved
  5. 5. © Matthew Homann 2010 All Rights Reserved
  6. 6. © Matthew Homann 2010 All Rights Reserved
  7. 7. The practice of law depends upon precedents. The business of law does not. © Matthew Homann 2010 All Rights Reserved
  8. 8. Just because everyone is doing it doesn’t make it right. © Matthew Homann 2010 All Rights Reserved
  9. 9. Ready to party like it is 1999? © Matthew Homann 2010 All Rights Reserved
  10. 10. The one thing that’s changing in law practice is: everything. © Matthew Homann 2010 All Rights Reserved
  11. 11. Lawyers rarely sell what their clients are buying. © Matthew Homann 2010 All Rights Reserved
  12. 12. Time is not a valid metric. © Matthew Homann 2010 All Rights Reserved
  13. 13. ... but it sure is an easy one to measure. © Matthew Homann 2010 All Rights Reserved
  14. 14. Price Time © Matthew Homann 2010 All Rights Reserved
  15. 15. Things change faster than we expect. © Matthew Homann 2010 All Rights Reserved
  16. 16. © Matthew Homann 2010 All Rights Reserved
  17. 17. Proximity to information is now: irrelevant. © Matthew Homann 2010 All Rights Reserved
  18. 18. Email is not a collaboration tool. © Matthew Homann 2010 All Rights Reserved
  19. 19. True innovation requires more than using different tools to do the same thing. © Matthew Homann 2010 All Rights Reserved
  20. 20. True innovation requires more than charging a different way for the same thing. © Matthew Homann 2010 All Rights Reserved
  21. 21. The money that matters now belongs to everybody. © Matthew Homann 2010 All Rights Reserved
  22. 22. Faster doesn’t always mean better. © Matthew Homann 2010 All Rights Reserved
  23. 23. A business model based upon uncertainty is: unsustainable. © Matthew Homann 2010 All Rights Reserved
  24. 24. A business model that keeps customers from calling is: indefensible. © Matthew Homann 2010 All Rights Reserved
  25. 25. Just because you can buy everything at one place doesn’t mean you have to. © Matthew Homann 2010 All Rights Reserved
  26. 26. How? © Matthew Homann 2010 All Rights Reserved
  27. 27. Teamwork is necessary. © Matthew Homann 2010 All Rights Reserved
  28. 28. You can’t get what you want, ‘til you know what you want. © Matthew Homann 2010 All Rights Reserved
  29. 29. Convene a client - counsel summit. © Matthew Homann 2010 All Rights Reserved
  30. 30. Ask how “we” can serve our mutual client best. © Matthew Homann 2010 All Rights Reserved
  31. 31. Learn to play well together. © Matthew Homann 2010 All Rights Reserved
  32. 32. Our lawyers need to: - Visit us once in a while. - Know our business. - Stop charging us for phone calls. - Help us learn more about the law. Ask your users - Stop faxing, e-mailing and sending us every document. what they want and need from their lawyers. © Matthew Homann 2010 All Rights Reserved
  33. 33. Our clients need to: - Stop waiting ‘til the last minute, and Call us at the beginning of a problem. Ask your lawyers - Help us learn more about their biz. - Stop faxing, e-mailing and sending us every document. what they want and need from you. © Matthew Homann 2010 All Rights Reserved
  34. 34. Make sure you and your firms are measuring the same things. © Matthew Homann 2010 All Rights Reserved
  35. 35. Grade your firms (and their lawyers) on a regular basis. © Matthew Homann 2010 All Rights Reserved
  36. 36. Stop negotiating rates. Start negotiating price. © Matthew Homann 2010 All Rights Reserved
  37. 37. One size doesn’t have to fit all. © Matthew Homann 2010 All Rights Reserved
  38. 38. Tinker and experiment until you get it right. © Matthew Homann 2010 All Rights Reserved
  39. 39. Take seriously your obligation to nurture young lawyers. © Matthew Homann 2010 All Rights Reserved
  40. 40. © Matthew Homann 2010 All Rights Reserved
  41. 41. Matthew Homann is the founder of LexThink and the author of the [non]billable hour blog. You can reach him at Matt @ LexThink.com or follow him on Twitter @MattHomann. © Matthew Homann 2010 All Rights Reserved

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