Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Topic002

495 views

Published on

Published in: Education, Technology
  • Be the first to comment

  • Be the first to like this

Topic002

  1. 1. TOPIC 2 COMMUNICATION IN ORGANIZATION PLANNING determine the best way to achieve organization goals. ORGANIZING arrangment of human resourse. COMMAND set tasks for employee to meet organization goals. COORDINATION harmonized all activities into a single whole and systematic. CONTROL ensure organization goals and activities functioning as planned. ELEMENTS OF MANAGEMENT
  2. 2. TOPIC 2 COMMUNICATION IN ORGANIZATION Writing reports and memos; planning & conducting meeting, goal setting. Planning & conducting meetings, developing interpersonal Relations; writing proposal. Interpersonal communication; writing memos, critical thinking. Group communication, listening; interpersonal skills. Critical thinking; goal setting, persuasive messages. Nonverbal communication, listening, interpersonal communication, Making presentation. Interviewing skills, listening, interpersonal communication. Mastering communication technology, reading skills. Conducting research, writing reports; defending proposals. Persuasive messages, designing communications/advertising campaigns. MANAGER RESPONSIBILITIES & COMMUNICATION SKILLS Operation planning Coordinating Decision making Team building Creativity/innovation Motivating employees Hiring employees Managing information Budgeting Promoting goods/ services
  3. 3. TOPIC 2 ORGANIZATION COMMUNICATION : Is that process wherein mutually interdependent human beings create and exchange messages and interpret and negotiate meanings, while striving to articulate and realize mutually held vision, purpose, and goals. People with varying degrees of communicative skills acted together through the use of verbal and nonverbal cues to create, sustain and modify system of meaning in organization.
  4. 4. ORGANIZATION STRUCTURE GM AGM MANAGER MANAGER MANAGER SUPERVISOR SUPERVISOR SUPERVISOR STAFF STAFF STAFF TOPIC 2
  5. 5. COMMUNICATION CHANNELS IN ORGANIZATION TOPIC 2 downward upward horizontal diagonally
  6. 6. TOPIC 2 <ul><li>DOWNWARD CHANNELS </li></ul><ul><li>Message comes from the top to lower level. </li></ul><ul><li>Consist instructions, guidelines to lower level staffs. </li></ul><ul><li>Tendancy information to be simplified/complecated </li></ul><ul><li>and distorted. </li></ul>
  7. 7. TOPIC 2 <ul><li>UPWARD CHANNELS </li></ul><ul><li>Message comes from the lower level to top </li></ul><ul><li>management. </li></ul><ul><li>Consist reports, information and complaint to upper </li></ul><ul><li>level staffs. </li></ul><ul><li>Upward comm. Difficult to achieve. </li></ul><ul><li>Tendancy information to be filtered. </li></ul>
  8. 8. TOPIC 2 <ul><li>HORIZANTAL CHANNELS </li></ul><ul><li>Message comes from the same level in organization. </li></ul><ul><li>Consist complaint, conflict, report, idea ect. </li></ul><ul><li>It happened spontaneous and dominant in most </li></ul><ul><li>organization. </li></ul>
  9. 9. TOPIC 2 <ul><li>DIAGONAL CHANNELS </li></ul><ul><li>Message comes from the lower level to top </li></ul><ul><li>management in different line . </li></ul><ul><li>Consist reports, information, idea, suggestion, and </li></ul><ul><li>Complaint. </li></ul><ul><li>Happen in informal situation. </li></ul>
  10. 10. CHANNEL/MEDIUM RICHNESS Face to face Telephone Teleconference E-mail Personal note Letter,memo Public Speaking Special Report Bulletin Board Newsletter Annual Report TOPIC 2 Low High
  11. 11. MEDIA SELECTION CRITERIA TOPIC 2 Message Requirements Media Richness High Low Difficult Easy Face to Face Telephone Teleconference Email Personal note Letter, memo Public Speaking Speacial report Bulletin Board Newsletter Annual Report
  12. 12. TOPIC 2 WHICH KIND OF COMMUNICATION CHANNEL IS THE BEST FOR AN ORGANIZATION ? WHY? DO THERE ANY OTHERS KIND OF COMMUNICATION CHANNEL ?

×