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Remote User Testing

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How it works; Advantages & Disadvantages of Remote User Testing; Time Estimates & Cost;

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Remote User Testing

  1. 1. Evaluation for 2008<br />Remote User Testing<br />Michael Gaigg<br />March, 18th 2009<br />
  2. 2. Agenda<br />Show how <br />User-centered Design helps teams to save:<br />Time<br />Money<br />Aggravation from clients<br />Usability testing early in the design process identifies:<br />Areas of confusion and frustration <br />Where the user can’t complete a task <br />While it is still cheap and easy to mitigate these problems<br />03/18/2009<br />Remote User Testing<br />2<br />
  3. 3. 03/18/2009<br />Remote User Testing<br />3<br />Agenda<br />User-centered Design<br />User Testing<br />Output (Qualitative & Quantitative)<br />Software & Usage<br />Time Estimates & Cost<br />Advantages & Disadvantages<br />
  4. 4. Introduction to User-centered Design<br />UCD is a design philosophy and a process in which the needs, wants, and limitations of the end user of an interface or document are given extensive attention at each stage of the design process.<br />Its measures are:<br />Effectiveness (accuracy and completeness to achieve goals)<br />Efficiency (resources expended in relation to the accuracy and completeness)<br />Satisfaction (comfort and acceptability of the work system to its users)<br />03/18/2009<br />Remote User Testing<br />4<br />
  5. 5. User Testing is a UCD Method<br />03/18/2009<br />Remote User Testing<br />5<br />
  6. 6. Overview<br />User testing involves: <br />A design<br />A user (participant) <br />An observer (facilitator).<br />Observe user behavior & receive user feedback.<br />Test tasks (not functions).<br />03/18/2009<br />Remote User Testing<br />6<br />User<br />Design<br />Observer<br />
  7. 7. Qualitative Output<br />Understand mental model of the user (navigation).<br />Validate requirements and design assumptions (focus on important functionality early).<br />Discover non-functional design mistakes and areas of improvement (unforeseen user requirements).<br />Evaluate effectiveness of design elements.<br />03/18/2009<br />Remote User Testing<br />7<br />
  8. 8. Quantitative Output<br />Success rates / Error rates<br />Task time<br />Satisfaction ratings<br />03/18/2009<br />Remote User Testing<br />8<br />Task Success<br />Task Time<br />
  9. 9. User Testing Software<br />TechSmithMorae<br />Manager: $ 1,295.-<br />Bundle: $ 1,495.-<br />Morae Manager uses the collected data (observation markers and notes, video, keyboard and mouse inputs) to analyze and calculate task times, error quotes and other common measurements.<br />03/18/2009<br />Remote User Testing<br />9<br />
  10. 10. Remote User Testing Software<br />TechSmithUserVue<br />$ 149.- / Month or<br />$ 1,495. / Year<br />Web-based app enabling a Facilitator to remotely observe (and record) a Participant using a phone line for communication. <br />Multiple Observers can passively join the Session and share their observations with the Facilitator.<br />03/18/2009<br />Remote User Testing<br />10<br />
  11. 11. The Session<br />Setting up a session.<br />Connecting (download of <br /> software bundle required).<br />Calling participant.<br />Starting the session.<br />Viewing (and recording) the participant.<br />Removing software bundle from computers of involved parties.<br />03/18/2009<br />Remote User Testing<br />11<br />
  12. 12. Time Estimates & Cost<br />Preparation (18 hours)<br />User screening: 8 hours<br />Task creation: 8 hours<br />Environment: 2 hours<br />User testing (10 hours)<br />2 hours per user<br />5 users per round<br />Post-test (32 hours)<br />Test report: 16 hours<br />Implementation: 12 hours<br />Communication: 4 hours<br />03/18/2009<br />Remote User Testing<br />12<br />Our time:<br />1 Round = 60 hours<br />2 Rounds = 110 hrs.<br />3 Rounds = 160 hrs.<br />+ User comps<br />+ Time additional<br /> observers<br />
  13. 13. Advantages of remote UT<br />Reduced (or no) travel time and expenses.<br />Higher exposure through easy screen sharing (managers can sneak in easily).<br />Actual user environment, familiar and comfortable.<br />Possibly fewer drop-outs.<br />03/18/2009<br />Remote User Testing<br />13<br />
  14. 14. Disadvantages of remote UT<br />Facilitator not physically present (degree of separation can be challenging).<br />Can&apos;t see facial expressions or non-verbal cues.<br />Difficult to build rapport and trust.<br />Difficult to control environment.<br />Possibly technical difficulties (firewall, etc.).<br />Setup and use of software or usability lab might be challenging and requires a liaison.<br />03/18/2009<br />Remote User Testing<br />14<br />
  15. 15. Summary<br />Increased usability<br />Higher degree of client satisfaction<br />Continued business = Higher revenues<br />Lesser client aggravation (“This is completely unusable”)<br />Assist PM during requirements and design<br />Focus and prioritize on important functionality<br />Identify unforeseen user requirements early!<br />Reduced costs<br />Training and service<br />Viewer Help-Desk calls<br />03/18/2009<br />Remote User Testing<br />15<br />

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