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6	ways	to	bridge	the	distance	
between	UX	and	Agile	Virtual	Teams
mfbrodie@gearmark.com
mfbrodie
If	you	want	to	go	fast,	go	alone.	
If	you	want	to	go	far,	go	together.
--Old	African	Proverb
No	Dream	Crushing:	Human	Cent...
What	does	it	mean	to	work	on	a	
virtual	team?
Definition:	Group	gathering	online	to	collaborate
• Not	everyone	is	in	the	s...
Types	of	Virtual	Teams
1. Everyone	works	from	home
2. Multi-location	offices	(worldwide?)
3. Offshore/co-location	hybrid	o...
• Allows	24-hour	coverage
• Reduced	labor	and	overhead	costs
• Can	be	co-located	with	customers
• Increases	diverse	thinki...
At	a	personal	level
Benefits	of	virtual	teams
• Fewer	interruptions
– Conversations	are	requested	and	planned
• Feels	like...
Challenges	facing	a	virtual	team
• Team	environment	(in	spirit)
• Participation
• Honesty
• Authenticity	
• Real	listening...
How	we	learn	how	to	communicate	
today
From	Rosenfeld	Media,		Julian	Treasure
Writing Reading
Speaking
Listening
mfbrodie
7 Points	from	Listening	Talk
1. We	all	want	to	control	what	we	listen	to	
– Our	way	to	reduce	information	overload
2. We	m...
6	ways	to	bridge	the	distance
Meeting	in	person	isn't	
the	only	way
Use	your	communication				
tools	wisely
Makin'	friends...
Who	am	I?
Mary	Brodie
Working	in	UX	for	about	20	years	
– UX	strategist
– Project/Product	Manager
Part	of	virtual	teams	fo...
I	have	been	there
mfbrodie
Meeting	in	person	isn’t	the	only	way
Meeting	in	person	isn't	
the	only	way
Use	your	communication				
tools	wisely
Makin'	...
Sherry	Turkle	Claims…
…We	clean	up	human	relationships	with	
technology.
Control	what	is	heard	– control	what	is	said.	
Il...
Do	we	do	this	at	work	too?
mfbrodie
How	will	tools	help	you	replicate	the	
in-office	work	environment?
mfbrodie
4	Things	to	consider	when	working	
virtually
What	do	you	do	at	
live,	in-person	
meetings?
As a	group,	how	do	
you	want	to...
What	do	you	do	at	a	live,	in-person	
meeting?
• You	participate	and	interact
• You	present
• You	draw	on	a	board
• You	dis...
How	do	you	want	to	collaborate	and	
write	stories?
When	do	you	include	
QA/Test	validation	with	
your	story?
What	are	the	...
Story	Tools/Project	Management	Tools
Organization	Tools
Trello,	Evernote
Slack
Story	Management		
Pivotal	Tracker,	Mingle,...
Make	sure	how	you	work	offline…
….Is	reflected	online…
mfbrodie
How	you	prefer	to	communicate	
virtually?
Video
Online	Chat
Phone/Skype
Email
Texting
Hybrid	tools	
Slack,	Basecamp
Social...
What’s	available	for	communication?
Video
Skype,	Google	Hangouts,	
WebEx,	etc.
Phone
Texting
Chat
Google,	Skype,	AIM,	Yaho...
How	do	you want	to	work	as	a	virtual	
UX	professional?
For	your	work:	Do	you	
sketch/draw?	Do	you	
share	that?
Are	you	ok	...
UX	Process
Concepts	&	
Visualizations
• Diagrams
• Wireframes
• Infographics
Collaborate	with	the	
business	to	make	
their...
A	word	about	testing…
Does	usability	testing	need	to	be	
in-person?
…That	depends….
mfbrodie
Testing	Recommendations
In-person	Testing
Minimum	3-5	
participants
•Emotional experience
•Possibly	mobile	to	
observe	any...
Testing	Tool	Recommendations
In-person	Testing
Minimum	3-5	
participants
•Leverage	traditional,	in-
person	process
•Morae
...
More	recommendations
mfbrodie
Group URL
Remote	research http://remoteresear.ch/tools/
Nielsen	Norman	
Group
http://www.nng...
The	biggest	communication	sin	on	
virtual	teams
Not	listening	to	understand
mfbrodie
The	second	biggest	communication	sin	
on	virtual	teams
Multi-tasking
mfbrodie
"People	don't	multitask	because	they're	good	at	
it…They	do	it	because	they	are	more	distracted.	
They	have	trouble	inhibi...
Why	do	we	do	it	then?
• Deadline	pressure
• Perception	that	meetings	are	a	waste	of	time
• Listening	isn’t	a	“real	activit...
But	you	should	ask	yourself….
Would	you	do	this	in	an	in-person	
meeting?
mfbrodie
Be	present	and	stop	multi-tasking
1. Focus	on	your	call
2. Stop	checking/responding	to	email,	surfing	
the	Web,	Twitter,	F...
Makin’	Friends
Meeting	in	person	isn't	
the	only	way
Use	your	communication			
tools	wisely
Makin'	friends
Build	relations...
Makin'	friends
Build	relationships	online
Difficult	to	build	relationships	out	of	thin	air
Need	to	find	common	interests	t...
If	you	feel	cared	for,	you	can	access	the	executive	
parts	of	your	brain
Value	your	team	as	people	AND	contributors!
Rewir...
If	you	wanted	to	talk	to	a	friend	in	a	different	
time	zone,	wouldn’t	you	plan	that	and	be	
flexible?
Time	zones	require	f...
Why	online	relationships	fail
1.	Live	in	the	land	of	make	believe
– Reinvent	yourself	(online	dating)
– Forget	that	you	ma...
Why	online	relationships	fail
2.	Virtual	people	aren’t	real	people
– Anonymity	gives	license	to	“anything	goes”
mfbrodie
Authenticity
1. Be	honest
2. Be	transparent	
3. Be	present	and	accountable
4. Speak	up
5. Stop	proving	and	just	be
6. Get	...
What	makes	online	relationships	
work?
1. Word	choice	
2. Tone	
3. Being	clear,	direct	and	to	the	point
4. Using	the	phone...
Attitude:	Finding	common	ground	
How	am	I	contributing	to	the	team?
Testing
Strategy Design
Visualization
More…
mfbrodie
Integrate	UX	into	team
• Demystify	UX	– part	of	process
• Balance	participation,	collaboration	with	UX	
and	design	leaders...
Where	add	value?
Collaboration
Business	Team
• UX helps	visualize	
features
Developer	
Team
• UX helps	make	
UI’s	look	goo...
Broadcast
Meeting	in	person	isn't	
the	only	way
Use	your	communication			
tools	wisely
Makin'	friends
Build	relationships	...
Broadcast	Your	Work
Your	work	includes:
– Sketching,	drawing	and	writing
– Live	updates	and	edits
Also	share	what	goes	int...
Show	don’t	tell
People	understand	your	job	when	you	
show	them	what	you	do
mfbrodie
Share	your	screen,	prototypes….
Get	used	to	sharing	your	screen	on	WebEx,	Fuze,	
GotoMeeting,	Skype,	etc.
• Share	the	prot...
• Give	the	team	control	of	your	screen	to	draw
• Encourage	them	to	create	a	PowerPoint	slide
– Or	other	drawing
Let	them	t...
Working	with	users?	Do	the	same!
• Include	the	team	in	your	testing	process
• Review	the	methodology	you	will	use,	
questi...
One	approach	to	connect…
• Be	like	a	test	participant	
• Speak	everything	you	were	thinking	thru	the	
process
– Broadcast	...
Nobody	Reads
Meeting	in	person	isn't	
the	only	way
Use	your	communication			
tools	wisely
Makin'	friends
Build	relationshi...
Nobody	reads
Don't	assume	that	people	are	reading	your	
emails	or	documents
mfbrodie
“The Pew	Research	Center reported …	that	
nearly	a	quarter	of	American	adults	had	not	
read	a	single	book	in	the	past	year...
Story	Time
Adding	site	navigation	or…
….A	Tale	of	Arrogance
mfbrodie
Lessons	learned
1. Actively	review	your	documents,	prototypes,	
etc.	with	the	team	regularly
2. Show	– don’t	tell
3. Make	...
Turn	reviews	into	an	event
Like	a	multi-player	interactive	game	where	
everyone	contributes
mfbrodie
When	it	comes	to	testing	results…
Same	methods	apply
If	you	can’t	broadcast	your	usability	testing	to	
the	team	during	tes...
Why	not	just	over-communicate?
Just	remember	the	Tale	of	Arrogance	story
Over-communication	gets	tuned	out
Need	to	get	tea...
Make	it	real
Meeting	in	person	isn't	
the	only	way
Use	your	communication			
tools	wisely
Makin'	friends
Build	relationshi...
Make	it	real
Create	and	share	prototypes	/	documentation
“I	need	to	see	it!”
mfbrodie
Show	– don’t	tell!
• Show	how	something	works
• Show	multiple	options
– All	options	asked	for	– show	how	they	work	and	
wh...
Provide	Links	for	Review
• Self-sufficiency and	independence
• Let	people	play	and	contribute
• Provide	the	basis	for	inno...
How	do	you	share?
Where	are	you	in	the	process?
mfbrodie
UX	Process
Concepts	&	
Visualizations
Diagrams,	wireframes,	
infographics
Collaborate	with	the	
business	to	make	their	
vi...
UX	Process
Concepts	&	
Visualizations
Diagrams,	wireframes,	
infographics
Structure	&	
Frameworks
Navigation,	general	page...
Call	a	member	of	the	audience
Meeting	in	person	isn't	
the	only	way
Use	your	communication			
tools	wisely
Makin'	friends
...
To	zone	out	or	not	zone	out…that	is	
the	question
mfbrodie
Call	a	member	of	the	audience
Your	mission:	
Stop	multi-tasking	on	your	team
mfbrodie
Techniques	to	try
• Ask	questions
• Encourage	banter	for	engagement
• Be	unpredictable
• Special	guests	
– Encourage	other...
Online	Innovation	Games
• Needed	to	better	understand	the	businesses	
and	what	they	needed
• We	played	Speedboat	and	Buy	a...
What	we	learned
• It	was	the	most	fun	and	memorable	call	they	
were	on	- EVER
• Brutally	honest	– but	necessary	–
conversa...
Remember	multi-player	game…
• Include/involve	others	– pass	them	the	mic
• Make	sure	everyone	has	something	to	do
• Get	ev...
Wrap	up
Meeting	in	person	isn't	
the	only	way
Use	your	communication				
tools	wisely
Makin'	friends
Build	relationships	o...
Share	Your	Stories
• What	worked	for	you?	What	challenges	did	
you	face?
• How	does	your	team	work?	
• What	makes	you	prou...
6 ways to bridge the distance between UX and Agile Virtual Teams
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6 ways to bridge the distance between UX and Agile Virtual Teams

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This outlines 6 ways to connect with your virtual colleagues, build a stronger more effective team, leverage tools, and create a better UX.

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6 ways to bridge the distance between UX and Agile Virtual Teams

  1. 1. 6 ways to bridge the distance between UX and Agile Virtual Teams mfbrodie@gearmark.com mfbrodie
  2. 2. If you want to go fast, go alone. If you want to go far, go together. --Old African Proverb No Dream Crushing: Human Centered Solutions Using Design Thinking by Kathryn Kuhn, Skip Angel - Agile 2015 mfbrodie
  3. 3. What does it mean to work on a virtual team? Definition: Group gathering online to collaborate • Not everyone is in the same location during a workday • Still need to brainstorm and work thru stories • Have the in-person office experience through online channels mfbrodie
  4. 4. Types of Virtual Teams 1. Everyone works from home 2. Multi-location offices (worldwide?) 3. Offshore/co-location hybrid offices 4. Offshore teams 5. Others? mfbrodie
  5. 5. • Allows 24-hour coverage • Reduced labor and overhead costs • Can be co-located with customers • Increases diverse thinking • Opportunities for expanded creative thinking In Businesses… Benefits of Virtual Teams mfbrodie
  6. 6. At a personal level Benefits of virtual teams • Fewer interruptions – Conversations are requested and planned • Feels like life is more organized and balanced • Easier to: – Be focused – Be creative – Get things done! mfbrodie
  7. 7. Challenges facing a virtual team • Team environment (in spirit) • Participation • Honesty • Authenticity • Real listening mfbrodie
  8. 8. How we learn how to communicate today From Rosenfeld Media, Julian Treasure Writing Reading Speaking Listening mfbrodie
  9. 9. 7 Points from Listening Talk 1. We all want to control what we listen to – Our way to reduce information overload 2. We mistakenly assume that all people listen the same 3. Listening includes multiple senses 4. In the past, we had an auditory tradition and listened better – If you missed it, you missed it. 5. We are AWESOME at personal broadcasting 6. Need to stop that and interact with others in conversation 7. Communication is personal and messy mfbrodie
  10. 10. 6 ways to bridge the distance Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  11. 11. Who am I? Mary Brodie Working in UX for about 20 years – UX strategist – Project/Product Manager Part of virtual teams for over 15 years – Multi-locations, offshore teams, remote offices
  12. 12. I have been there mfbrodie
  13. 13. Meeting in person isn’t the only way Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  14. 14. Sherry Turkle Claims… …We clean up human relationships with technology. Control what is heard – control what is said. Illusion of companionship without demands of friendship mfbrodie
  15. 15. Do we do this at work too? mfbrodie
  16. 16. How will tools help you replicate the in-office work environment? mfbrodie
  17. 17. 4 Things to consider when working virtually What do you do at live, in-person meetings? As a group, how do you want to collaborate and write stories? How do you prefer to communicate virtually? How do you want to work as a virtual UX professional? mfbrodie
  18. 18. What do you do at a live, in-person meeting? • You participate and interact • You present • You draw on a board • You discuss ideas with others • You move post-its/stickies on whiteboards • Other activities? mfbrodie
  19. 19. How do you want to collaborate and write stories? When do you include QA/Test validation with your story? What are the team dynamics? How close is the team? Has the long-term vision for the product been communicated? How are stories being written offline today? Is there version control? Do you need visuals/prototype references? mfbrodie How does the team like to show progress? Kanban boards? Charts?
  20. 20. Story Tools/Project Management Tools Organization Tools Trello, Evernote Slack Story Management Pivotal Tracker, Mingle, Rally, VersionOne, Axosoft, Leankit, Workfront Hybrid Tools Project Tools Basecamp, Huddle, PlanBox, Trello, MSProject/Sharepoint Time Management Toggl, RescueTime, Freckle mfbrodie
  21. 21. Make sure how you work offline… ….Is reflected online… mfbrodie
  22. 22. How you prefer to communicate virtually? Video Online Chat Phone/Skype Email Texting Hybrid tools Slack, Basecamp Social Media mfbrodie
  23. 23. What’s available for communication? Video Skype, Google Hangouts, WebEx, etc. Phone Texting Chat Google, Skype, AIM, Yahoo, ICQ, MobileMe, etc. Screensharing WebEx, GoTo meeting, Join.me, Fuze, etc. Project Tools Basecamp, Trello, @Task, WorkZone, Project Spaces Hybrid Tools Skype, Google, Wire, Slack, Yammer mfbrodie
  24. 24. How do you want to work as a virtual UX professional? For your work: Do you sketch/draw? Do you share that? Are you ok working live in a prototype? How do you reference stories? Do you want to save files and conversations outside email or to a server? How do you work with the team? How do you like to receive comments/feedback? How close are you to the business vs developers? mfbrodie How would you do this in “real life?”
  25. 25. UX Process Concepts & Visualizations • Diagrams • Wireframes • Infographics Collaborate with the business to make their vision tangible Structure & Framework • Navigation • Page layout • Drawing, rough prototype Create a framework for functionality Requirements & Stories • Prototypes • Wireframes • Specs – include cases Determine how the user will use functionality Enhancements Same as Requirements & Stories Add to existing app Working towards specifics Drawings, pictures, sketches Prototypes, specs mfbrodie
  26. 26. A word about testing… Does usability testing need to be in-person? …That depends…. mfbrodie
  27. 27. Testing Recommendations In-person Testing Minimum 3-5 participants •Emotional experience •Possibly mobile to observe any challenges •Not possible to mask emotional response Virtual Testing Live discussion Minimum 3-5 participants •Include phone conversation •Able to observe action, see face, hear response •Possible to mask emotional response Virtual Testing No discussion Minimum 5 participants •Activity-based •Direct questions - yes/no answers •Able to record reactions •No conversation - only fixed questions Online A/B Testing Site Metrics Many participants - statistical significance •Behavior-based •Response to a situation •Test multiple executions Explore new ideas Validate Approaches mfbrodie
  28. 28. Testing Tool Recommendations In-person Testing Minimum 3-5 participants •Leverage traditional, in- person process •Morae •Other screen recording options (Camtasia) Virtual Testing Live discussion Minimum 3-5 participants •Morae •WebEx, GoTo Meeting – meeting tools •Ethnio Virtual Testing No discussion Minimum 5 participants •UserTesting.com •UserZoom •Loop 11 •Userlytics •Ethnio •Card testing: Optimal Workshop Suite, UserZoom Online A/B Testing Site Metrics Many participants - statistical significance •Adobe Target •Click/Heat Maps •Other tools integrated with site metric/tracking programs Explore new ideas Validate Approaches mfbrodie
  29. 29. More recommendations mfbrodie Group URL Remote research http://remoteresear.ch/tools/ Nielsen Norman Group http://www.nngroup.com/articles/unmo derated-user-testing-tools/ Modgility http://www.modgility.com/mobile- usability-testing-tools/ UXPin - Guide http://www.uxpin.com/guide-to- usability-testing.html
  30. 30. The biggest communication sin on virtual teams Not listening to understand mfbrodie
  31. 31. The second biggest communication sin on virtual teams Multi-tasking mfbrodie
  32. 32. "People don't multitask because they're good at it…They do it because they are more distracted. They have trouble inhibiting the impulse to do another activity.” --David Sanbonmatsu, Professor of Psychology, University of Utah “Who multi-tasks and why? Multi-tasking ability, perceived multi-tasking ability, impulsivity, and sensation seeking.” PLoS ONE mfbrodie
  33. 33. Why do we do it then? • Deadline pressure • Perception that meetings are a waste of time • Listening isn’t a “real activity” - we can do it in the background – Treat meetings like a radio talk show • We just aren’t engaged in the conversation mfbrodie
  34. 34. But you should ask yourself…. Would you do this in an in-person meeting? mfbrodie
  35. 35. Be present and stop multi-tasking 1. Focus on your call 2. Stop checking/responding to email, surfing the Web, Twitter, Facebook – – And the other usual suspects 3. Get in the habit of presenting/sharing your screen 4. Participate and join the conversation mfbrodie
  36. 36. Makin’ Friends Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  37. 37. Makin' friends Build relationships online Difficult to build relationships out of thin air Need to find common interests to bond Remember: distance miles are just number mfbrodie
  38. 38. If you feel cared for, you can access the executive parts of your brain Value your team as people AND contributors! Rewire Your Brain: Practices to Use Brain Plasticity to Become a Better Coach, by Sarah Baca, Agile 2015 It’s all about feeling cared for mfbrodie
  39. 39. If you wanted to talk to a friend in a different time zone, wouldn’t you plan that and be flexible? Time zones require flexibility
  40. 40. Why online relationships fail 1. Live in the land of make believe – Reinvent yourself (online dating) – Forget that you may eventually meet these people mfbrodie
  41. 41. Why online relationships fail 2. Virtual people aren’t real people – Anonymity gives license to “anything goes” mfbrodie
  42. 42. Authenticity 1. Be honest 2. Be transparent 3. Be present and accountable 4. Speak up 5. Stop proving and just be 6. Get personal about you 7. Be yourself mfbrodie
  43. 43. What makes online relationships work? 1. Word choice 2. Tone 3. Being clear, direct and to the point 4. Using the phone mfbrodie
  44. 44. Attitude: Finding common ground How am I contributing to the team? Testing Strategy Design Visualization More… mfbrodie
  45. 45. Integrate UX into team • Demystify UX – part of process • Balance participation, collaboration with UX and design leadership • Augment team weakness to make strength • Show value UX brings mfbrodie
  46. 46. Where add value? Collaboration Business Team • UX helps visualize features Developer Team • UX helps make UI’s look good • UX helps us make sense of system for users QA Team • UX helps them understand how it works Users • UX represents interests mfbrodie
  47. 47. Broadcast Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  48. 48. Broadcast Your Work Your work includes: – Sketching, drawing and writing – Live updates and edits Also share what goes into your work: – What you do – How you think – What’s your process mfbrodie
  49. 49. Show don’t tell People understand your job when you show them what you do mfbrodie
  50. 50. Share your screen, prototypes…. Get used to sharing your screen on WebEx, Fuze, GotoMeeting, Skype, etc. • Share the prototype • Share the PowerPoint • Share the wireframe mfbrodie
  51. 51. • Give the team control of your screen to draw • Encourage them to create a PowerPoint slide – Or other drawing Let them try to create a solution Get them to draw! mfbrodie
  52. 52. Working with users? Do the same! • Include the team in your testing process • Review the methodology you will use, questions asked • Broadcast the test/review if you can • Review the results with your team mfbrodie
  53. 53. One approach to connect… • Be like a test participant • Speak everything you were thinking thru the process – Broadcast your brain • Don’t just present the result – present how you go there mfbrodie
  54. 54. Nobody Reads Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  55. 55. Nobody reads Don't assume that people are reading your emails or documents mfbrodie
  56. 56. “The Pew Research Center reported … that nearly a quarter of American adults had not read a single book in the past year [2014]. As in, they hadn't cracked a paperback, fired up a Kindle, or even hit play on an audiobook while in the car.” --Jordan Weissman, The Decline of the American Book Lover http://www.theatlantic.com/business/archive/2014/01/the-decline-of-the- american-book-lover/283222/ mfbrodie
  57. 57. Story Time Adding site navigation or… ….A Tale of Arrogance mfbrodie
  58. 58. Lessons learned 1. Actively review your documents, prototypes, etc. with the team regularly 2. Show – don’t tell 3. Make sure everyone understands what you are trying to do 4. Get people involved to help you mfbrodie
  59. 59. Turn reviews into an event Like a multi-player interactive game where everyone contributes mfbrodie
  60. 60. When it comes to testing results… Same methods apply If you can’t broadcast your usability testing to the team during testing day… Make sure you present the results Get your team involved Incorporate the results in your design presentations mfbrodie
  61. 61. Why not just over-communicate? Just remember the Tale of Arrogance story Over-communication gets tuned out Need to get team engaged and involved to understand the vision and what’s happening mfbrodie
  62. 62. Make it real Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  63. 63. Make it real Create and share prototypes / documentation “I need to see it!” mfbrodie
  64. 64. Show – don’t tell! • Show how something works • Show multiple options – All options asked for – show how they work and why one approach may be better than another • Show how you think • Show how you got there – iterative thoughts mfbrodie
  65. 65. Provide Links for Review • Self-sufficiency and independence • Let people play and contribute • Provide the basis for innovation and new ideas mfbrodie
  66. 66. How do you share? Where are you in the process? mfbrodie
  67. 67. UX Process Concepts & Visualizations Diagrams, wireframes, infographics Collaborate with the business to make their vision tangible Structure & Frameworks Navigation, general page layout in drawing or rough prototype form Create a framework for functionality Requirements & Stories Prototypes, detailed wireframes, specs – include cases Determine how the user will use functionality Enhancements Same as Requirements & Stories Add to existing app Working towards specifics Drawings, pictures, sketches Prototypes, specs mfbrodie
  68. 68. UX Process Concepts & Visualizations Diagrams, wireframes, infographics Structure & Frameworks Navigation, general page layout in drawing or rough prototype form Requirements & Stories Prototypes, detailed wireframes, specs – include cases Enhancements Same as Requirements & Stories Working towards specifics Drawings, pictures, sketches Prototypes, specs • InDesign, Illustrator • InVision • UXPin • Vision/Omnigraffle • Moqups • Sketch • Balsamiq • Axure • UXPin • Moqups • Proto.io • InDesign/illustrator/Photoshop • Flinto • Sketch • iRise
  69. 69. Call a member of the audience Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  70. 70. To zone out or not zone out…that is the question mfbrodie
  71. 71. Call a member of the audience Your mission: Stop multi-tasking on your team mfbrodie
  72. 72. Techniques to try • Ask questions • Encourage banter for engagement • Be unpredictable • Special guests – Encourage others to present on your call • Musical facilitators – Make the team part of the experience mfbrodie
  73. 73. Online Innovation Games • Needed to better understand the businesses and what they needed • We played Speedboat and Buy a Feature mfbrodie
  74. 74. What we learned • It was the most fun and memorable call they were on - EVER • Brutally honest – but necessary – conversations • Sense of bonding and breaking barriers • Enjoyed participating mfbrodie
  75. 75. Remember multi-player game… • Include/involve others – pass them the mic • Make sure everyone has something to do • Get everyone to generate an idea mfbrodie
  76. 76. Wrap up Meeting in person isn't the only way Use your communication tools wisely Makin' friends Build relationships online Broadcast Work live and in real-time Nobody reads Be sure people read your work Make it real Share your work Call a member of the audience Keep people involved mfbrodie
  77. 77. Share Your Stories • What worked for you? What challenges did you face? • How does your team work? • What makes you proud of your virtual team? mfbrodie

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