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Ten questions you should be able to answer with YES  about the way you are  measuring  and  managing  your IT performance ...
Metricus is an ITpreneurs registered trademark – All rights reserved – © 2009 Metricus  This is not the first question, ju...
1)  I can understand every performance report that I receive from my IT team  within 5 seconds
2) Every KPI  that we report on is useful and adds value to my decision making process
3)  I know exactly how much  value my ITIL implementation  has brought me, and I know even better how much costs we are sa...
4)  My IT department knows the difference between providing information that is  relevant  to me, and providing data that ...
5)  The analyst who understands the formulas in my Excel Dashboard will  not leave this company, ever …………….. Source: flickr
6)  We are making the most  effective and efficient  use of our IT resources when it comes to IT performance management Co...
7)  I feel a little  guilty  for having my IT department produce so much paper every month without me actually looking at ...
8)  We asked consultants to come in and help us define KPIs 8 months ago.  They are still working on it , and we yet have ...
9)  My service management tool is a killer app, and equips me everything I need for effective IT decision making Source: f...
10)  I feel in control and believe that I am optimally utilizing my IT resources and am achieving the maximum business ben...
And?  If you responded ‘no’ to any of these questions do not worry. This is why we designed Metricus for you  – Metricus i...
The IT Performance Management First Aid Kit®  series Your guide to the creation of KPI based dashboards that actually make...
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Ten Questions about the way you are managing your IT performance now

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Ten Questions about the way you are managing your IT performance right now. Are you using the most efficient methods to collect data and report on the performance of IT, do you take decisions based on timely and accurate information, is this the best you can do?

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Ten Questions about the way you are managing your IT performance now

  1. 1. Ten questions you should be able to answer with YES about the way you are measuring and managing your IT performance today The IT Performance Management First Aid Kit® series Your guide to the creation of KPI based dashboards that actually make sense to your organization Metricus is an ITpreneurs registered trademark – All rights reserved – © 2009 Metricus Arjan Woertman Metricus Product Manager [email_address]
  2. 2. Metricus is an ITpreneurs registered trademark – All rights reserved – © 2009 Metricus This is not the first question, just ensuring definitions are clear: <ul><ul><li>“ IT Performance Management is the effective combination of methods, KPIs and tools that enables organizations to define KPIs that are relevant to them, understand their current performance against predetermined goals, and enables organizations to build on this information, initiate improvement activities and achieve optimal IT performance in line with business requirements” </li></ul></ul><ul><ul><li>IT Performance management is about measuring, improving and demonstrating the value of IT </li></ul></ul>
  3. 3. 1) I can understand every performance report that I receive from my IT team within 5 seconds
  4. 4. 2) Every KPI that we report on is useful and adds value to my decision making process
  5. 5. 3) I know exactly how much value my ITIL implementation has brought me, and I know even better how much costs we are saving with it Source: Reuters
  6. 6. 4) My IT department knows the difference between providing information that is relevant to me, and providing data that is available to them Source: AP
  7. 7. 5) The analyst who understands the formulas in my Excel Dashboard will not leave this company, ever …………….. Source: flickr
  8. 8. 6) We are making the most effective and efficient use of our IT resources when it comes to IT performance management Cost of data collection Insight the information provides
  9. 9. 7) I feel a little guilty for having my IT department produce so much paper every month without me actually looking at it.. (it’s just too much, and too unstructured…)
  10. 10. 8) We asked consultants to come in and help us define KPIs 8 months ago. They are still working on it , and we yet have to find out how our IT processes are performing Theoretical Wish List KPI with no data available What does this KPI mean? Impossible KPI Straight from the textbook KPI
  11. 11. 9) My service management tool is a killer app, and equips me everything I need for effective IT decision making Source: flickr
  12. 12. 10) I feel in control and believe that I am optimally utilizing my IT resources and am achieving the maximum business benefits possible Source: http://www.mywoodentoys.com.au/
  13. 13. And? If you responded ‘no’ to any of these questions do not worry. This is why we designed Metricus for you – Metricus is software as a service for IT performance management – smart KPIs > good decisions The IT Performance Management First Aid Kit® series Your guide to the creation of KPI based dashboards that actually make sense to your organization Metricus is an ITpreneurs registered trademark – All rights reserved – © 2009 Metricus
  14. 14. The IT Performance Management First Aid Kit® series Your guide to the creation of KPI based dashboards that actually make sense to your organization Metricus is an ITpreneurs registered trademark – All rights reserved – © 2009 Metricus www.metricus.com

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