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©www.speakstrong.com
And anyone else who has a boss
Meryl Runion Rose
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
 If the drop-dead deadline for
this is (date), I’ll...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
The phrase "administrative
deadline” solidifies budg...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
 I have a professional
opinion about that.
 As an ...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
Too often, people think of admins as
amateurs learni...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
 I can see why you’re upset. What
can you do about ...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
Whiners and complainers –
gossipers and bottom-feede...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
 Between now and Friday I’ll have (four) hours of
d...
Quick Start
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Just for Admins
www.speakstrong.com
It’s easy to underestimate how much time is
eaten aw...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
 The boss wants the team to know that I
speak with ...
Quick Start
Communication
Package
Just for Admins
www.speakstrong.com
If you speak on behalf of someone who has
positional...
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Communication
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Just for Admins
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 Can it wait? I’m under
deadline.
 Is this importa...
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Just for Admins
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While you want to be accessible when
needed, unneces...
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 I have three questions for you and I
need five min...
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It can be difficult to get an executive or manager’s...
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 This will affect how I manage my
entire workload. ...
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It’s not your manager’s job to manage
your workload....
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 Excuse me. I think you may not realize whom
you ar...
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We teach people how to treat us.
I’m a
professional
Quick Start
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www.speakstrong.com
 As a partner on your team, I
consider my responsib...
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Package
Just for Admins
www.speakstrong.com
As a professional, you are a fully vested member of
...
Quick Start
Communication
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Just for Admins
www.speakstrong.com
www.speakstrong.com/admins
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10 Essential PowerPhrases for Administrative Professionals

Powerful Phrases for Administrative Professionals

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10 Essential PowerPhrases for Administrative Professionals

  1. 1. ©www.speakstrong.com And anyone else who has a boss Meryl Runion Rose
  2. 2. Quick Start Communication Package Just for Admins www.speakstrong.com
  3. 3. Quick Start Communication Package Just for Admins www.speakstrong.com  If the drop-dead deadline for this is (date), I’ll need the administrative deadline to be (date).  The administrative deadline is what matters now.That will ensure we have time to polish it by the client deadline.
  4. 4. Quick Start Communication Package Just for Admins www.speakstrong.com The phrase "administrative deadline” solidifies budgeting time for the admin role. Use the term administrative deadlines until you hear others use it, too.That's your signal people get it that your part in the success of projects needs to be factored into planning.
  5. 5. Quick Start Communication Package Just for Admins www.speakstrong.com  I have a professional opinion about that.  As an admin, my professional opinion is…  The professional opinion among ExecutiveAdmins is…
  6. 6. Quick Start Communication Package Just for Admins www.speakstrong.com Too often, people think of admins as amateurs learning the ropes of other “real” professions. For example, “everyone knows” all admins want to be managers when they “grow up”. NOT!The term “professional opinion” (and related phrases) affirms that administrative assistants are professionals in their own right, with specific knowledge bases and skill-sets.
  7. 7. Quick Start Communication Package Just for Admins www.speakstrong.com  I can see why you’re upset. What can you do about it?  Now that we know what’s wrong, what can we do about it? How can we improve the situation?  I’m happy to discuss the problem if we stay focused on the question, what can we do about it?
  8. 8. Quick Start Communication Package Just for Admins www.speakstrong.com Whiners and complainers – gossipers and bottom-feeders – and sometimes even proactive communicators – can get so bogged down in problems they can’t see their way out. Complaints provide a foundation for constructive problem solving – with the right phrases, intention and vision.
  9. 9. Quick Start Communication Package Just for Admins www.speakstrong.com  Between now and Friday I’ll have (four) hours of discretionary time. I can budget (three) of those hours for this.  I’ve tracked my regular tasks and find that I have (ten) hours of discretionary time each week.The rest of my week is filled with recurring tasks.That information will help us manage my workload.  Going into next week I have 20 hours of meetings scheduled for me.That limits my discretionary time.
  10. 10. Quick Start Communication Package Just for Admins www.speakstrong.com It’s easy to underestimate how much time is eaten away by maintenance and recurring responsibilities.That sets you up to overestimate what you can effectively do. The term “discretionary time” makes your real availability concrete – to yourself and to others.
  11. 11. Quick Start Communication Package Just for Admins www.speakstrong.com  The boss wants the team to know that I speak with his/her voice and am filling his/her role in this meeting.  (Name) expects me to return with the same results/information you would provide if he/she asked for it directly. I speak with her/his voice.  (Boss’ name) put it this way. When I open my mouth, his/her voice comes out  I speak on behalf of (name). I speak with his/her voice. Pretend I’m him/her.
  12. 12. Quick Start Communication Package Just for Admins www.speakstrong.com If you speak on behalf of someone who has positional power, let people know you carry their authority.This phrase affirms that you aren’t offering your own opinion or acting as an independent agent.You speak as your exec’s agent. When your act as a surrogate, step into their level of power – even if your own position and acting on your own behalf, your authority has a different scope.
  13. 13. Quick Start Communication Package Just for Admins www.speakstrong.com  Can it wait? I’m under deadline.  Is this important and urgent, or can it wait until I’ve put out a few fires?  Can it wait? I’d like to get back to you once I’ve…
  14. 14. Quick Start Communication Package Just for Admins www.speakstrong.com While you want to be accessible when needed, unnecessary interruptions can inhibit your productivity. Good phrases will help you weigh priorities moment-to - moment.They also help you overcome “habitual yessing” – a practice that undermines your effectiveness. Often, requests can easily wait – plus they might find their own answers. “Can it wait” gets people thinking before interrupting. If it can’t wait, this question encourages people to be quick.
  15. 15. Quick Start Communication Package Just for Admins www.speakstrong.com  I have three questions for you and I need five minutes of your time. May I have your full attention for five minutes?  I know you’re busy and I will keep this as long as it needs to be and no longer. May I have your full attention for an efficient check-in?  (Ten minutes) of quality meeting daily will save us both hours each week. May I have your full attention for quick daily meetings?
  16. 16. Quick Start Communication Package Just for Admins www.speakstrong.com It can be difficult to get an executive or manager’s attention.And yet a few minutes of quality time can save you hours of misdirection. If you know meeting will help you do your job better, assert your need. Make your request focused.When admins specify the number of questions and/or the amount of time required (and mean it), many admins find that managers will give them the consideration they need. It’s easier to get full attention if your request is not open-ended.
  17. 17. Quick Start Communication Package Just for Admins www.speakstrong.com  This will affect how I manage my entire workload. In order to give this the attention it requires, I need…  In order to give this the attention it requires, I need to drop some of my other responsibilities. What can we delegate out so I can give this new project the time it deserves?  In order to give this the attention it requires, I need (help with data entry). I suggest we do that by…
  18. 18. Quick Start Communication Package Just for Admins www.speakstrong.com It’s not your manager’s job to manage your workload. It’s yours. Let your manager know if your workload is getting out of control.When asked to do something that would overload the schedule, figure out what it would take for you to make it work.Then ask. It’s far better to speak up before an impossible workload becomes a crisis. Do speak up in a way that offers solutions, not just problems.
  19. 19. Quick Start Communication Package Just for Admins www.speakstrong.com  Excuse me. I think you may not realize whom you are speaking with. I’m a professional and I expect to be treated as one.  Would you speak with my boss that way?We’re a team. Like him/her and like you, I’m a professional and I expect to be treated as one.  I’ll give you a pass for that remark, but moving forward, be aware that I’m a professional and I expect to be treated as one.
  20. 20. Quick Start Communication Package Just for Admins www.speakstrong.com We teach people how to treat us. I’m a professional
  21. 21. Quick Start Communication Package Just for Admins www.speakstrong.com  As a partner on your team, I consider my responsibility to be… Does that match how you see my team role?  I’m on the team to represent the administrative requirements of the project. That’s why I suggest…  I’m on your team in this effort.  I like being on your team.
  22. 22. Quick Start Communication Package Just for Admins www.speakstrong.com As a professional, you are a fully vested member of the team. Don’t let your language indicate otherwise. In particular, you and your manager or exec are partners on a quest to hit a target. True, your roles are different . However, regardless of your decision-making power, your expertise qualifies you to be a potent collaborator. Use words that express your ownership of your role as a partner on the team.
  23. 23. Quick Start Communication Package Just for Admins www.speakstrong.com www.speakstrong.com/admins

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