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Webinar: Ease your Exchange Online environment’s management with GSX Solutions and Atidan

GSX Monitor & Analyzer, agentless solution, provides end-to-end monitoring, reporting, and management solutions for Microsoft Office 365 Exchange. Find out why it is the only tool on the market that measures and compares the Exchange service your provides to your end users.

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WEBINAR 
Monitoring and Ramping Up Office 
365 Performance with GSX Solutions 
& Atidan 
GSX Solutions© 2014 1
A Webinar Hosted By 
GSX Solutions© 2014 2
Agenda 
GSX Solutions© 2014 3 
About Atidan 
About GSX Solutions 
GSX Monitor & Analyzer for Exchange Online 
Demo of GSX Monitor & Analyzer 
Questions & Answers session
About Atidan 
Atidan is a global IT consulting firm and provider of software solutions on 
collaboration, custom business applications, business analytics and support services. 
Atidan has specialized in Microsoft Business Productivity solutions since 2005 and is 
headquartered in Philadelphia, PA, USA. They have an office in New York as well as 
Development Centers in India. 
GSX Solutions© 2014 4
About GSX Solutions 
Founded 1996, Headquartered in Switzerland 
Offices in USA, UK, France, Switzerland, China 
Indirect channel across more than 40 
countries 
600 customers 
Partners in 40 countries 
GSX Solutions© 2014 5
Certifications and Recognitions 
GSX Solutions© 2014 6

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Webinar: Ease your Exchange Online environment’s management with GSX Solutions and Atidan

  • 1. WEBINAR Monitoring and Ramping Up Office 365 Performance with GSX Solutions & Atidan GSX Solutions© 2014 1
  • 2. A Webinar Hosted By GSX Solutions© 2014 2
  • 3. Agenda GSX Solutions© 2014 3 About Atidan About GSX Solutions GSX Monitor & Analyzer for Exchange Online Demo of GSX Monitor & Analyzer Questions & Answers session
  • 4. About Atidan Atidan is a global IT consulting firm and provider of software solutions on collaboration, custom business applications, business analytics and support services. Atidan has specialized in Microsoft Business Productivity solutions since 2005 and is headquartered in Philadelphia, PA, USA. They have an office in New York as well as Development Centers in India. GSX Solutions© 2014 4
  • 5. About GSX Solutions Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China Indirect channel across more than 40 countries 600 customers Partners in 40 countries GSX Solutions© 2014 5
  • 6. Certifications and Recognitions GSX Solutions© 2014 6
  • 7. Customer References GSX Solutions© 2014 7
  • 8. Unified Support for Collaboration Platforms Microsoft Exchange & Exchange Online Microsoft SharePoint Microsoft Lync GSX Solutions© 2014 Automatic reports and SLA tracking Full integration with enterprise management tools Collects service availability and performance statistics Agentless “Robot User” Real End User Simulation Alerts by profile if threshold is exceeded 4
  • 9. Specific Exchange Online Customers Issues Messaging administrators that have migrated to the Cloud were used to a certain level of control on: Availability End User Service Level Quality Availability and performance delivered to the Executive Mailboxes With migrating to the cloud they have no way to ensure any kind of proactive management on service availability & end user performance The internal IT does control Office 365 but is still responsible for the service delivered to the end users If service slow or unavailable the Executives do not call Microsoft, they call the messaging administrator! A problem at one critical location can lead to thousands of support calls! They have no way to justify the service delivered to the business lines They have no way to compare performance between locations with a generic baseline GSX Solutions© 2014 9
  • 10. What is a Robot User? GSX Monitor is a Robot installed on any Virtual Machine or computer that constantly tests the environment from an admin and a user perspective Hello ! GSX Solutions© 2014 10 As an Administrator, GSX Monitor automatically: Discovers the environment it has to manage Understands & Displays each part with real time status, statistics, and graphs Tests every single critical part of the environment one is working on Detects any potential issues, decrease of performance, and troubleshoots in real time Alerts on any critical & potential issue without spamming As a User, GSX performs complex test case scenarios that: Use the environment exactly as a user (opening mailbox, sending mail, replication, SharePoint site creation, document copy or download, etc.) Measures and alerts on its availability & performance with alert profiles, connection to supervision tool, based on availability and performance threshold Check availability and performance of the Executive Mailboxes exactly as an Executive would check it “Complain” / Alert when the true End-User performance is starting to decrease or is not acceptable GSX Robot is totally agentless and is your automated administrator for each of your customers!
  • 11. Worldwide Customer’s Location End User Service Monitoring GSX Solutions© 2014 11 GSX Robot uses Exchange Online from every critical Customers’ locations At the same time, GSX Robot send the alerts, availability and performance statistics to the MSP datacenter
  • 12. GSX Monitor & Analyzer - Demo GSX Solutions© 2014 12
  • 13. GSX for Exchange Online Benefits Provide real insight on the quality of service delivered to your End users to ensure End user Satisfaction and user adoption Take back control on the performance delivered to your End user and justify it easily! Identify infrastructure & network/internet issue(s) that impacted the service delivered to your users Secure yourmigration to Exchange in the Cloud by testing the results before you start from any critical location Decrease migration & associated costs by proactively pointing out any performance problems at any site and/or critical locations GSX Solutions© 2014 13
  • 14. GSX Monitor & Analyzer - Trial FREE TRIAL AVAILABLE 30-day Full features Unlimited users GSX Solutions© 2014 14
  • 15. GSX Solutions USA Boston, MA 877-894-0961 sales@gsx.com GSX Solutions© 2014 15 Contact Us @GSX_Solutions GSX Solutions Friends of GSX www.gsx.com/blog BLOG GSX Solutions
  • 16. GSX Solutions© 2014 16 Q&A Session

Editor's Notes

  1. Adam Chadderdon- Channel Manager – US @GSX Solutions David rosenthal –@Atidan
  2. Adam OK Thank you and welcome to our Audience today, we are glad you could join us A quick introduction about GSX…We have been in business for over 17 years with our headquarters in Geneva Switzerland. We have 2 offices in the USA (in Buffalo, NY and one in Boston MA where I am located). Also have offices in the UK, France, Switzerland and in China.
  3. Adam Some of the recent awards we have received are for the Best of TechEd in 2012 for our SharePoint Product and the Best of TechEd in 2013 for our Exchange produce. We also have won the gold award from Msexchange.org.
  4. Adam To speak about some of our customers, we provide monitoring for companies like HSBC, Boeing and Johnson Controls. However the size of the company does not matter, what matters is how critical the messaging or SharePoint environment is.
  5. So the focus of the webinar today will be on how GSX Monitors & Reports on Exchange Online environments but that is not the only platform that we can help you manage… We have the functionality to monitor IBM Notes, IBM Traveler, IBM Sametime, IBM QuickR, BlackBerry Enterprise Server and of course Microsoft Exchange On-Premise, Hybrid and SharePoint.
  6. OK so we speak with a LOT of Exchange customers around the world and from our conversations, we have gathered some of the most popular issues that Exchange Online administrators face… First, Messaging administors that have migrated to Office 365 were used to having a certain level of control over their environment…With on prem exchange, they have a certain level of control over of course the availability, performance, the Quality of Service for their end users and more control over the VIP mailboxes in their environment…This can be difficult to give up control, but of course there are ways to take back some of this control. One thing we have heard about that is very difficult for IT departments is that…when you move to the cloud, you give up a lot of control, but of course your end users still look to the IT department to fix issues, provide answers and troubleshoot…especially when there are problems with the performance! This can be especially stressful when the ceo or top level executives are complaining and looking for help! Another thing we hear a lot is when a company has multiple critical offices or locations that the IT manages. Unfortunately with office 365, depending on the location of your offices, each office may have a different user experience connecting to the O365 datacenter. This can be a nightmare to manage and of course put a lot of stress on a support or help desk. With O365, you have the ability to view the health dashboard, but this is limited for reporting! Without a tool to report on the quality of Service, it will take a lot of time to create manual reports or is just nearly impossible.
  7. So as you will see in the upcoming demo, GSX is basically an Virtual Administrator or Robot User that can sit at any location to automatically: discovers the exchange environment that it has to manage Acts just like a user would to test every single critical part of the environment to proactively detect any potential issues, decreases in performance and help you troubleshoot to lower your mean time to repair. The robot will provide you with critical statistics and graphs in real time to keep you updated on the health of the environment and of course ALERT you of any potential issues in your environment so that you can take the appropriate action. The GSX Robot is totally agentless and is the virtual O365 administrator that will constantly test, monitor & report on the environment 24/7 from the end-user prospective so that you can be one-step ahead of any potential issues in your environment.
  8. SO one last point before the demo… As mentioned the GSX Robot User is completely agentless…why this is important is that you can deploy the Robot anywhere! The installation of the robot is a simple process and it can be installed on a VM, Workstation and even a tablet! The ability to track and monitor the O365 user experience from any location is one of the most critical features of our tool, and is one thing that sets us apart from our competition!
  9. Ok so to wrap up on what we saw today, a few of the benefits provided by GSX include… Of course GSX is providing you a deep dive into the quality of service that is delivered to your end users but actually using the applications to monitor and measure the end user experience. GSX can proactively identify the different network and internet issues that impact the service delivered to your users at multiple locations. Our tool is key in situations that require troubleshooting and will save you time by pinpointing the source of any issues. GSX it utilized by several of our partners before, during and after a migration to ensure that there are not any interruptions in the service provided to the business line at any location And finally GSX will help you cut down your support costs by proactively monitoring and quickly helping your team identify issues and fix them.
  10. We do have a 30 day trial of GSX Monitor/Analyzer available for download on our website gsx.com. It is a fully functioning version of GSX, that allows for testing on an unlimited amount of users. I would definitely urge you to give it a try if you are interested.
  11. So I know we gave you an overview of what GSX is doing today, but if you would like more information or would like to schedule a demo of our solution, please do not hesitate to contact us at Sales@GSX.com and we will set you up with a demo!
  12. Adam