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Karolina Jackson-Ward

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Effective leadership for value-driven teams by Karolina Jackson-Ward of Projectplace speaking at Bringing Projects to Life conference #eVa21

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Karolina Jackson-Ward

  1. 1. © 2015 Planview, Inc. | 1 | Confidential© 2014 Planview, Inc. | 1 | Confidential© 2015 Planview, Inc. | 1 | Confidential Effective leadership for value-driven teams Karolina Jackson-Ward, Product Manager for Projectplace
  2. 2. © 2015 Planview, Inc. | 2 | Confidential
  3. 3. © 2015 Planview, Inc. | 3 | Confidential • About Projectplace • Lean and Agile principles • What motivates people and why should you care? • Shaping behavior – best practices • Metrics that matter • The role of the leader Agenda
  4. 4. © 2015 Planview, Inc. | 4 | Confidential Have you used Projectplace?
  5. 5. © 2015 Planview, Inc. | 5 | Confidential registered users Over 1 milj Founded as one of the world’s first SaaS companies 1998 in people-centric collaboration Pioneer uptime 99.97% Average service 183,100number of projects
  6. 6. © 2015 Planview, Inc. | 6 | Confidential Are you familiar with Lean and Agile?
  7. 7. © 2015 Planview, Inc. | 7 | Confidential
  8. 8. © 2015 Planview, Inc. | 8 | Confidential • Standardization • Jidoka – right from me • Communication • Deliver the same or more value to the customers while minimizing effort and waste • Kaizen – continuous improvement and learning • Visual management tools Lean
  9. 9. © 2015 Planview, Inc. | 9 | Confidential
  10. 10. © 2015 Planview, Inc. | 10 | Confidential Agile • Reacting to and navigating in an uncertain and continually changing reality • Strong elements from Lean • Self-organizing teams • Rolling-wave planning • Welcome change • Focus on value, fast learning and return on investment
  11. 11. © 2015 Planview, Inc. | 11 | Confidential The leadership Operational • Clarify goals and behaviour • Shape behaviours Coaching • Ask questions • Conflict management • Enable learning Visionary • Embody values • Motivate Transparent • Communicate • Support Jidoka
  12. 12. © 2015 Planview, Inc. | 12 | Confidential Out of a 40 h week – how many hours are waste?
  13. 13. © 2015 Planview, Inc. | 13 | Confidential Dan Pink on Motivation Motivation
  14. 14. © 2015 Planview, Inc. | 14 | Confidential Low motivation will cause Absences Low quality deliverables Waste Turn over of staff Bad attitudes Lack of communication Lack of learning = It will effect your ROI
  15. 15. © 2015 Planview, Inc. | 15 | Confidential Motivation
  16. 16. © 2015 Planview, Inc. | 16 | Confidential Motivation enhancers Self-organizing teams Autonomy Clear and communicated targets Work purpose Intermittent positive reinforcement
  17. 17. © 2015 Planview, Inc. | 17 | Confidential Visual motivation
  18. 18. © 2015 Planview, Inc. | 18 | Confidential Connected to customer value
  19. 19. © 2015 Planview, Inc. | 19 | Confidential Shaping behaviors What does it mean?
  20. 20. © 2015 Planview, Inc. | 20 | Confidential Be a role-model, use instructions and values with clear examples to trigger the desired behavior. (20%) Intermittent positive reinforcement of the desired behavior. (80%) Ignore undesired behaviour (it will gradually disappear) Be cautious with negative feedback – it triggers defense mechanisms, can make people uncertain and can decrease motivation.
  21. 21. © 2015 Planview, Inc. | 21 | Confidential Anyone can be trained • Common values - triggers • Positive reinforcement • A strong foundation to facilitate negative feedback
  22. 22. © 2015 Planview, Inc. | 22 | Confidential Positive reinforcement • Why does it work? • Focus on one area • Identify good behaviors • Often, little, public, direct • Think clicker
  23. 23. © 2015 Planview, Inc. | 23 | Confidential Negative feedback • Build a foundation • Use the values • Choose your fights • Timing - stress
  24. 24. © 2015 Planview, Inc. | 24 | Confidential Measure and celebrate Why and how should you measure? Yves Morieux: How too many rules at work stop you from getting things done
  25. 25. © 2015 Planview, Inc. | 25 | Confidential Problems • Measure the wrong thing • Too many or conflicting KPI’s • No direct link between work and KPI • No insight into what we are measured on
  26. 26. © 2015 Planview, Inc. | 26 | Confidential • Pick one KPI that is under your control • Make the connection to the target obvious • When are you there? • Visualize A solution
  27. 27. © 2015 Planview, Inc. | 27 | Confidential An example Clear, under our control, visual
  28. 28. © 2015 Planview, Inc. | 28 | Confidential Your job as a leader
  29. 29. © 2015 Planview, Inc. | 29 | Confidential Know the overall goal or vision Understand where you are What is the next target? Test, learn, and adapt The improvement Kata “Groundhog day”
  30. 30. © 2015 Planview, Inc. | 30 | Confidential • Learn and practice coaching skills • Learn to learn • Find a coach/mentor • Understand who you are • What are your obstacles? • Test, learn, and adapt • Choose the right tools to support the way you want to work Develop your leadership
  31. 31. © 2015 Planview, Inc. | 31 | Confidential • Leadership over management • Visible work flows • Clear goals and targets • Communication and collaboration • Transparency Choose a tool that supports
  32. 32. © 2015 Planview, Inc. | 32 | Confidential
  33. 33. © 2015 Planview, Inc. | 33 | Confidential© 2014 Planview, Inc. | 33 | Confidential© 2015 Planview, Inc. | 33 | Confidential Thank You!

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