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Meri Williams, ChromeRose @Geek_Manager
5 Things I Wish I'd Known
Sooner About Scaling Teams &
Culture
Scale Summit
March ...
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
http://www.flickr.com/photos/kodomut/3667608102/
Meri Williams, ChromeRose @Geek_Manager
#1: DRY DOESN’T WORK FOR
HUMAN COMMUNICATION
Meri Williams, ChromeRose @Geek_Manager
“DON’T REPEAT YOURSELF” IS A
NICE PROGRAMMING PRINCIPLE
IT IS A TERRIBLE HUMAN
COM...
Meri Williams, ChromeRose @Geek_Manager
https://www.flickr.com/photos/psd/9613972159/
Meri Williams, ChromeRose @Geek_Manager
https://commons.wikimedia.org/wiki/File:TinFoilHat002.jpg
Meri Williams, ChromeRose @Geek_Manager
BE CLEAR
BE CONSISTENT
REMEMBER OTHERS STILL NEED TO
HEAR BEYOND THE POINT WHEN
YO...
Meri Williams, ChromeRose @Geek_Manager
REMEMBER WE DON’T JUST
COMMUNICATE IN THE PRESENT
USE ARCHITECTURAL DECISION
RECOR...
Meri Williams, ChromeRose @Geek_Manager
#2: SCALING TEAMS IS ABOUT
CREATING CONDITIONS FOR
SUCCESS
Meri Williams, ChromeRose @Geek_Manager
WE ALL HATE BAD
BOSSES
WE DESCRIBE THEM AS
• Clueless
• Empty suits
• Pointless
• ...
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
https://twitter.com/Caterina/status/6715084157
Meri Williams, ChromeRose @Geek_Manager
Across industries, across
countries, the best
performing teams
answer certain
ques...
Meri Williams, ChromeRose @Geek_Manager
Predictors of High Performance
1. Do I know what is expected of me at work?
2. Do ...
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
UNDERSTAND
MOTIVATION
• Purpose
• Autonomy
• Mastery
Meri Williams, ChromeRose @Geek_Manager
MOTIVATION =
+ PURPOSE (Do I believe in WHY?)
+ AUTONOMY (Do I get a say in WHAT?)...
Meri Williams, ChromeRose @Geek_Manager
Predictors of High Performance (remix)
PURPOSE
• Does the
mission/purpose of my
co...
Meri Williams, ChromeRose @Geek_Manager
And What Else?
OTHER FACTORS:
• In the last 7 days, have I received recognition or...
Meri Williams, ChromeRose @Geek_Manager
Predictors of High Performance (remix)
PURPOSE
• Does the mission/purpose of my co...
Meri Williams, ChromeRose @Geek_Manager
SPACE TO BE AWESOME =
+ PURPOSE (Do I believe in WHY?)
+ AUTONOMY (Do I get a say ...
Meri Williams, ChromeRose @Geek_Manager
EVERY
PERSON IS
CAPABLE OF
VIRTUOSITY
Meri Williams, ChromeRose @Geek_Manager
#3 INFLECTION POINTS
Semper in excretum, sed altuit variunt
Meri Williams, ChromeRose @Geek_Manager
DIFFERENT THINGS COME
“FOR FREE” AT DIFFERENT
INFLECTION POINTS
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
FOCUS ON
THE RIGHT PROBLEMS
AT THE RIGHT TIME
Meri Williams, ChromeRose @Geek_Manager
#4: WITH PEOPLE,
OBSERVABILITY > TESTING
Meri Williams, ChromeRose @Geek_Manager
SOMETIMES HOWEVER WELL
WE PLAN, HOWEVER HARD
WE TRY, OUR IMPACT MAY
NOT EQUAL OUR ...
Meri Williams, ChromeRose @Geek_Manager
REGULARLY CHECK WHETHER
WHAT YOU INTENDED
MATCHES UP TO THE ACTUAL
IMPACT
Meri Williams, ChromeRose @Geek_Manager
https://speakerdeck.com/madtypist/retrospectives-look-back-to-move-forward
https:/...
Meri Williams, ChromeRose @Geek_Manager
https://labs.spotify.com/2014/09/16/squad-health-check-model/
Meri Williams, ChromeRose @Geek_Manager
https://speakerdeck.com/thesambarnes/people-are-weird-im-weird-the-lead-developer-...
Meri Williams, ChromeRose @Geek_Manager
#5: CULTURE ADD
MATTERS A LOT MORE THAN
CULTURE FIT
Meri Williams, ChromeRose @Geek_Manager
https://www.flickr.com/photos/psd/8451589322/in/set-72157633230231221
Meri Williams, ChromeRose @Geek_Manager
“DO I HAVE THE OPPORTUNITY TO
DO WHAT I DO BEST EVERY DAY?”
Meri Williams, ChromeRose @Geek_Manager
WE NEED TO STOP LEVELLING
PEOPLE OUT TO EQUAL
CONSISTENT MEDIOCRITY
AND INSTEAD
FO...
Meri Williams, ChromeRose @Geek_Manager
WE JUST NEED A SHIFT IN
PERSPECTIVE
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
WE ARE NOT INTERCHANGEABLE
RESOURCE UNITS
Meri Williams, ChromeRose @Geek_Manager
WE ARE COLOURS … OR FLAVOURS
WE ARE BETTER IN COMPLEMENT,
IN CONCERT WITH EACH OTH...
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
WHAT IF WE THINK OF PEOPLE AND
ROLES AS A MATTER OF CASTING?
Meri Williams, ChromeRose @Geek_Manager
HOW DO WE ASSEMBLE A GREAT
TEAM WITH COMPLEMENTARY
ABILITIES?
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
CRAFT INCLUSIVE ENVIRONMENTS
1. Am I EXPECTED here?
2. Am I RESPECTED here?
3. Can...
Meri Williams, ChromeRose @Geek_Manager
IN SUMMARY…
Meri Williams, ChromeRose @Geek_Manager
1. DRY Doesn’t Work for Human Communication –
repeat, consistently, 7+ times. ADRs...
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
Meri Williams, ChromeRose @Geek_Manager
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5 Things I Wish I Knew Sooner About Scaling Teams & Culture

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Keynote at #ScaleSummit8 looking at the people side of scaling teams and organisations, with five key lessons that I wish I had learnt sooner in scaling teams & orgs & culture

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5 Things I Wish I Knew Sooner About Scaling Teams & Culture

  1. 1. Meri Williams, ChromeRose @Geek_Manager 5 Things I Wish I'd Known Sooner About Scaling Teams & Culture Scale Summit March 2018
  2. 2. Meri Williams, ChromeRose @Geek_Manager
  3. 3. Meri Williams, ChromeRose @Geek_Manager
  4. 4. Meri Williams, ChromeRose @Geek_Manager http://www.flickr.com/photos/kodomut/3667608102/
  5. 5. Meri Williams, ChromeRose @Geek_Manager #1: DRY DOESN’T WORK FOR HUMAN COMMUNICATION
  6. 6. Meri Williams, ChromeRose @Geek_Manager “DON’T REPEAT YOURSELF” IS A NICE PROGRAMMING PRINCIPLE IT IS A TERRIBLE HUMAN COMMUNICATION PRINCIPLE YOU NEED TO REPEAT IMPORTANT THINGS CONSISTENTLY (7 TIMES)
  7. 7. Meri Williams, ChromeRose @Geek_Manager https://www.flickr.com/photos/psd/9613972159/
  8. 8. Meri Williams, ChromeRose @Geek_Manager https://commons.wikimedia.org/wiki/File:TinFoilHat002.jpg
  9. 9. Meri Williams, ChromeRose @Geek_Manager BE CLEAR BE CONSISTENT REMEMBER OTHERS STILL NEED TO HEAR BEYOND THE POINT WHEN YOU ARE WORRIED YOU HAVE BEEN REPETITIVE
  10. 10. Meri Williams, ChromeRose @Geek_Manager REMEMBER WE DON’T JUST COMMUNICATE IN THE PRESENT USE ARCHITECTURAL DECISION RECORDS TO COMMUNICATE (TO FUTURE FOLKS) WHAT YOU WERE THINKING WHEN YOU MADE A CHOICE
  11. 11. Meri Williams, ChromeRose @Geek_Manager #2: SCALING TEAMS IS ABOUT CREATING CONDITIONS FOR SUCCESS
  12. 12. Meri Williams, ChromeRose @Geek_Manager WE ALL HATE BAD BOSSES WE DESCRIBE THEM AS • Clueless • Empty suits • Pointless • Seagulls
  13. 13. Meri Williams, ChromeRose @Geek_Manager
  14. 14. Meri Williams, ChromeRose @Geek_Manager https://twitter.com/Caterina/status/6715084157
  15. 15. Meri Williams, ChromeRose @Geek_Manager Across industries, across countries, the best performing teams answer certain questions positively
  16. 16. Meri Williams, ChromeRose @Geek_Manager Predictors of High Performance 1. Do I know what is expected of me at work? 2. Do I have the materials & equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the last 7 days, have I received recognition or praise for good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who cares about my development? 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel like my work is important? 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last 6 months, have I talked with someone about my development? 12. At work, have I had opportunities to learn and grow?
  17. 17. Meri Williams, ChromeRose @Geek_Manager
  18. 18. Meri Williams, ChromeRose @Geek_Manager UNDERSTAND MOTIVATION • Purpose • Autonomy • Mastery
  19. 19. Meri Williams, ChromeRose @Geek_Manager MOTIVATION = + PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?) - ANY NEGATIVE FACTORS THAT DETRACT
  20. 20. Meri Williams, ChromeRose @Geek_Manager Predictors of High Performance (remix) PURPOSE • Does the mission/purpose of my company make me feel like my work is important? AUTONOMY • Do I know what is expected of me at work? • At work, do my opinions seem to count? MASTERY • Do I have the materials & equipment I need to do my work right? • At work, do I have the opportunity to do what I do best every day? • Is there someone at work who cares about my development? • Are my co-workers committed to doing quality work? • In the last 6 months, have I talked with someone about my development? • At work, have I had opportunities to learn and grow?
  21. 21. Meri Williams, ChromeRose @Geek_Manager And What Else? OTHER FACTORS: • In the last 7 days, have I received recognition or praise for good work? • Does my supervisor, or someone at work, seem to care about me as a person? • Do I have a best friend at work? ESSENTIALLY, AM I RESPECTED & REWARDED HERE? CAN I BE MYSELF AND SUCCEED HERE? I CALL THIS INCLUSION.
  22. 22. Meri Williams, ChromeRose @Geek_Manager Predictors of High Performance (remix) PURPOSE • Does the mission/purpose of my company make me feel like my work is important? AUTONOMY • Do I know what is expected of me at work? • At work, do my opinions seem to count? INCLUSION: • In the last 7 days, have I received recognition or praise for good work? • Does my supervisor, or someone at work, seem to care about me as a person? • Do I have a best friend at work? MASTERY • Do I have the materials & equipment I need to do my work right? • At work, do I have the opportunity to do what I do best every day? • Is there someone at work who cares about my development? • Are my co-workers committed to doing quality work? • In the last 6 months, have I talked with someone about my development? • At work, have I had opportunities to learn and grow?
  23. 23. Meri Williams, ChromeRose @Geek_Manager SPACE TO BE AWESOME = + PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?) + INCLUSION (Do I BELONG HERE?) - ANY NEGATIVE FACTORS THAT DETRACT
  24. 24. Meri Williams, ChromeRose @Geek_Manager EVERY PERSON IS CAPABLE OF VIRTUOSITY
  25. 25. Meri Williams, ChromeRose @Geek_Manager #3 INFLECTION POINTS Semper in excretum, sed altuit variunt
  26. 26. Meri Williams, ChromeRose @Geek_Manager DIFFERENT THINGS COME “FOR FREE” AT DIFFERENT INFLECTION POINTS
  27. 27. Meri Williams, ChromeRose @Geek_Manager
  28. 28. Meri Williams, ChromeRose @Geek_Manager
  29. 29. Meri Williams, ChromeRose @Geek_Manager FOCUS ON THE RIGHT PROBLEMS AT THE RIGHT TIME
  30. 30. Meri Williams, ChromeRose @Geek_Manager #4: WITH PEOPLE, OBSERVABILITY > TESTING
  31. 31. Meri Williams, ChromeRose @Geek_Manager SOMETIMES HOWEVER WELL WE PLAN, HOWEVER HARD WE TRY, OUR IMPACT MAY NOT EQUAL OUR INTENT
  32. 32. Meri Williams, ChromeRose @Geek_Manager REGULARLY CHECK WHETHER WHAT YOU INTENDED MATCHES UP TO THE ACTUAL IMPACT
  33. 33. Meri Williams, ChromeRose @Geek_Manager https://speakerdeck.com/madtypist/retrospectives-look-back-to-move-forward https://www.youtube.com/watch?v=UIU6P9HRYzo
  34. 34. Meri Williams, ChromeRose @Geek_Manager https://labs.spotify.com/2014/09/16/squad-health-check-model/
  35. 35. Meri Williams, ChromeRose @Geek_Manager https://speakerdeck.com/thesambarnes/people-are-weird-im-weird-the-lead-developer- london-2015 https://vimeo.com/139910836
  36. 36. Meri Williams, ChromeRose @Geek_Manager #5: CULTURE ADD MATTERS A LOT MORE THAN CULTURE FIT
  37. 37. Meri Williams, ChromeRose @Geek_Manager https://www.flickr.com/photos/psd/8451589322/in/set-72157633230231221
  38. 38. Meri Williams, ChromeRose @Geek_Manager “DO I HAVE THE OPPORTUNITY TO DO WHAT I DO BEST EVERY DAY?”
  39. 39. Meri Williams, ChromeRose @Geek_Manager WE NEED TO STOP LEVELLING PEOPLE OUT TO EQUAL CONSISTENT MEDIOCRITY AND INSTEAD FOCUS ON GETTING THE MOST OUT OF DIFFERENCE
  40. 40. Meri Williams, ChromeRose @Geek_Manager WE JUST NEED A SHIFT IN PERSPECTIVE
  41. 41. Meri Williams, ChromeRose @Geek_Manager
  42. 42. Meri Williams, ChromeRose @Geek_Manager WE ARE NOT INTERCHANGEABLE RESOURCE UNITS
  43. 43. Meri Williams, ChromeRose @Geek_Manager WE ARE COLOURS … OR FLAVOURS WE ARE BETTER IN COMPLEMENT, IN CONCERT WITH EACH OTHER
  44. 44. Meri Williams, ChromeRose @Geek_Manager
  45. 45. Meri Williams, ChromeRose @Geek_Manager WHAT IF WE THINK OF PEOPLE AND ROLES AS A MATTER OF CASTING?
  46. 46. Meri Williams, ChromeRose @Geek_Manager HOW DO WE ASSEMBLE A GREAT TEAM WITH COMPLEMENTARY ABILITIES?
  47. 47. Meri Williams, ChromeRose @Geek_Manager
  48. 48. Meri Williams, ChromeRose @Geek_Manager CRAFT INCLUSIVE ENVIRONMENTS 1. Am I EXPECTED here? 2. Am I RESPECTED here? 3. Can I BE MYSELF and BE SUCCESSFUL here?
  49. 49. Meri Williams, ChromeRose @Geek_Manager IN SUMMARY…
  50. 50. Meri Williams, ChromeRose @Geek_Manager 1. DRY Doesn’t Work for Human Communication – repeat, consistently, 7+ times. ADRs rock. 2. Scaling Teams is About Creating the Conditions for Success – Purpose, Autonomy, Mastery, Inclusion 3. Inflection Points Exist – focus on the right problems at the right times 4. With People, Observability > Testing – use tactics to check whether you impact is matching your intent (and adjust!). Retros rock 5. Culture ADD Matters a Lot More Than Culture FIT – cultivate inclusion, outperform the homogenous
  51. 51. Meri Williams, ChromeRose @Geek_Manager
  52. 52. Meri Williams, ChromeRose @Geek_Manager
  53. 53. Meri Williams, ChromeRose @Geek_Manager

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