Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Stealing Management Lessons from Artificial Intelligence - TDC14

6,586 views

Published on

Slides from my Thinking Digital 2014 talk on managing geeks really really well.

  • Be the first to comment

Stealing Management Lessons from Artificial Intelligence - TDC14

  1. 1. Meri Williams, ChromeRose @Geek_Manager STEALING MANAGEMENT LESSONS FROM ARTIFICIAL INTELLIGENCE Thinking Digital Newcastle, May 2014
  2. 2. Meri Williams, ChromeRose @Geek_Manager http://www.flickr.com/photos/kodomut/3667608102/
  3. 3. Meri Williams, ChromeRose @Geek_Manager Artificial Intelligence Project Management MY RESEARCH WAS IN THIS INTERSECTION
  4. 4. Meri Williams, ChromeRose @Geek_Manager PM THOUGHT PROBLEM WAS LACK OF HUMAN COMPLIANCE… BUT AI SHOWED THE BASE APPROACH WAS FLAWED
  5. 5. Meri Williams, ChromeRose @Geek_Manager ENABLING AGENTS TO MAKE DECISIONS AND ACT INDEPENDENTLY BUT ALWAYS TOWARDS A COMMON GOAL LEADS TO COMPLEX, SUCCESSFUL ACTION
  6. 6. Meri Williams, ChromeRose @Geek_Manager (SOUNDS A LOT LIKE AGILE, DOESN’T IT?)
  7. 7. Meri Williams, ChromeRose @Geek_Manager
  8. 8. Meri Williams, ChromeRose @Geek_Manager WE ALL HATE BAD BOSSES WE DESCRIBE THEM AS • Clueless • Empty suits • Pointless • Seagulls
  9. 9. Meri Williams, ChromeRose @Geek_Manager https://twitter.com/Caterina/status/6715084157
  10. 10. Meri Williams, ChromeRose @Geek_Manager GOOD MANAGERS ARE BULLSHIT UMBRELLAS. BUT THEY ARE ALSO A LOT MORE THAN THAT.
  11. 11. Meri Williams, ChromeRose @Geek_Manager Traditional management beliefs are a pile of crap http://commons.wikimedia.org/wiki/File:Elephant_Dung.JPG
  12. 12. Meri Williams, ChromeRose @Geek_Manager WHAT DOES WORK? Sooo….
  13. 13. Meri Williams, ChromeRose @Geek_Manager ENABLING AGENTS TO MAKE DECISIONS AND ACT INDEPENDENTLY BUT ALWAYS TOWARDS A COMMON GOAL LEADS TO COMPLEX, SUCCESSFUL ACTION
  14. 14. Meri Williams, ChromeRose @Geek_Manager Across industries, across countries, the best performing teams answer certain questions positively
  15. 15. Meri Williams, ChromeRose @Geek_Manager Predictors of High Performance 1. Do I know what is expected of me at work? 2. Do I have the materials & equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the last 7 days, have I received recognition or praise for good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who cares about my development? 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel like my work is important? 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last 6 months, have I talked with someone about my development? 12. At work, have I had opportunities to learn and grow?
  16. 16. Meri Williams, ChromeRose @Geek_Manager
  17. 17. Meri Williams, ChromeRose @Geek_Manager UNDERSTAND MOTIVATION • Purpose • Autonomy • Mastery
  18. 18. Meri Williams, ChromeRose @Geek_Manager MOTIVATION = + PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?) - ANY NEGATIVE FACTORS THAT DETRACT
  19. 19. Meri Williams, ChromeRose @Geek_Manager Predictors of High Performance (remix) PURPOSE • Does the mission/purpose of my company make me feel like my work is important? AUTONOMY • Do I know what is expected of me at work? • At work, do my opinions seem to count? MASTERY • Do I have the materials & equipment I need to do my work right? • At work, do I have the opportunity to do what I do best every day? • Is there someone at work who cares about my development? • Are my co-workers committed to doing quality work? • In the last 6 months, have I talked with someone about my development? • At work, have I had opportunities to learn and grow?
  20. 20. Meri Williams, ChromeRose @Geek_Manager And What Else? OTHER FACTORS: • In the last 7 days, have I received recognition or praise for good work? • Does my supervisor, or someone at work, seem to care about me as a person? • Do I have a best friend at work? ESSENTIALLY, AM I RESPECTED & REWARDED HERE? CAN I BE MYSELF AND SUCCEED HERE? I CALL THIS INCLUSION.
  21. 21. Meri Williams, ChromeRose @Geek_Manager CREATE SPACE FOR YOUR PEOPLE TO BE THE BEST THEY CAN BE Your job as a manager…
  22. 22. Meri Williams, ChromeRose @Geek_Manager FIND & SHAPE SPACE WHERE YOU CAN BE THE BEST YOU CAN BE Maybe you’re not a manager. As an individual, you need to…
  23. 23. Meri Williams, ChromeRose @Geek_Manager As An Individual, Ask Yourself • Do I believe in WHY we are doing this work? • How can I shape WHAT we/I do here? • How am I getting better at HOW I do things? • Do I BELONG HERE? (PURPOSE) (AUTONOMY) (MASTERY) (INCLUSION)
  24. 24. Meri Williams, ChromeRose @Geek_Manager As A Manager, Ask Yourself • Do my people know WHY we are doing this? • Do my people get a say in the WHAT? In doing the right thing? • Do my people get opportunities to do the thing right? And to get better at the HOW? • Do we do a good job of making all our different people feel included & like they BELONG HERE? (PURPOSE) (AUTONOMY) (MASTERY) (INCLUSION)
  25. 25. Meri Williams, ChromeRose @Geek_Manager SO WHAT’S NEEDED FOR SPACE TO BE AWESOME?
  26. 26. Meri Williams, ChromeRose @Geek_Manager
  27. 27. Meri Williams, ChromeRose @Geek_Manager PROTECT PURPOSE BE A TRANSLATOR – MAKE PURPOSE, STRATEGY & DIRECTION MAKE SENSE CONNECT WHAT PEOPLE ARE DOING (AND CAN DO!) TO OVERALL IMPORTANT PURPOSE
  28. 28. Meri Williams, ChromeRose @Geek_Manager ENABLE AUTONOMY & MASTERY
  29. 29. Meri Williams, ChromeRose @Geek_Manager CLUE / SKILLS MATRIX
  30. 30. Meri Williams, ChromeRose @Geek_Manager
  31. 31. Meri Williams, ChromeRose @Geek_Manager http://www.flickr.com/photos/8250578@N06/8625641442/
  32. 32. Meri Williams, ChromeRose @Geek_Manager
  33. 33. Meri Williams, ChromeRose @Geek_Manager http://www.flickr.com/photos/provoost/2246718091/
  34. 34. Meri Williams, ChromeRose @Geek_Manager SKILL DEVELOPMENT
  35. 35. Meri Williams, ChromeRose @Geek_Manager
  36. 36. Meri Williams, ChromeRose @Geek_Manager DELIBERATE PRACTICE • You must be motivated to attend to the task and exert effort to improve your performance. • The design of the task should take into account your pre-existing knowledge so that the task can be correctly understood after a brief period of instruction. • You should receive immediate informative feedback and knowledge of results of your performance. • You should repeatedly perform the same or similar tasks.
  37. 37. Meri Williams, ChromeRose @Geek_Manager IS YOUR WORK DESIGNED IN A WAY THAT MAKES IT EFFECTIVE DELIBERATE PRACTICE? Ask yourself…
  38. 38. Meri Williams, ChromeRose @Geek_Manager HELP PEOPLE FIND COACHES AND MENTORS TO HELP THEM BE SUCCESSFUL IN THEIR OWN WAY
  39. 39. Meri Williams, ChromeRose @Geek_Manager What’s the Difference? A MENTOR is someone with more experience either generally or in a specific area, who can give you advice. Often on big, long term topics. A COACH is someone who is helping you to find the best way forward based on what you already know. Usually more immediate focus.
  40. 40. Meri Williams, ChromeRose @Geek_Manager CULTIVATING INCLUSION • If you’ve got Purpose, Autonomy & Mastery, then what else matters? • Making sure that all different kinds of people are able to succeed as themselves, authentically, is what cultivating inclusion is about.
  41. 41. Meri Williams, ChromeRose @Geek_Manager The Most Important Question Best predictor of recruitment AND retention? Someone’s ability to agree with: “Someone like me can be successful here”
  42. 42. Meri Williams, ChromeRose @Geek_Manager SWEAT THE “SMALL” STUFF Autonomy, mastery & purpose can’t overrule or compensate for poor tools / environment / lack of inclusion / lack of caring forever
  43. 43. Meri Williams, ChromeRose @Geek_Manager SPACE TO BE AWESOME = + PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?) + INCLUSION (Do I BELONG HERE?) - ANY NEGATIVE FACTORS THAT DETRACT
  44. 44. Meri Williams, ChromeRose @Geek_Manager GO! FIND/SHAPE/MAKE SPACE BE AWESOME BE INCLUSIVE And thank you for listening  Any questions?

×