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A recent British Chambers of Commerce survey indicated that many small and medium sized businesses have become increasingly dependent on IT. Although organisations have witnessed positive results from such investment many reported that they would benefit from impartial IT advice and guidance. Equally important was cost effective and immediate resolutions to IT related faults and problems.
In an effort to meet this need the Chamber has, with the ICT support group MERIT, been investigating the possibility of developing an IT Helpdesk facility. If operational the Helpdesk would provide a full range of IT support services, including:
• Telephone fault repair service desk:
Proving a full telephone support service dealing with issues as minor as “How do I mail merge” through to “My email system has just crashed and I can’t get it back”
• Remote access fault repair service:
A facility by which a trained engineer will remotely access your systems to diagnose and resolve problems. The customer controls access and permissions,
• Regular maintenance visits:
To ensure your systems are optimised, using the ‘Prevention rather than Cure’ philosophy, and to provide impartial guidance on future IT investments.
It is envisaged that this service would be particulars relevant to organisations who:
• Do not have an internal or dedicated IT recourse; or
• An organisation who has an internal IT recourse but who would like to provide additional support to this function.
It should be noted that this service would not replace any relationships with existing suppliers, it will instead act as a Virtual IT Department for the organisation, managing and taking ownership of problems until they are fully resolved. This will remove the headache of supporting your IT and let you concentrate on running your business.
After spending many months developing this service model we are now in a position where we would like to share our thoughts with interested parties from the local businesses community. With this in mind we would like to invite you to attend a lunchtime meeting at 12.30 p.m. – 2.00 p.m. on Wednesday 25th September 2002, in the Council Meeting Room, One Old Hall Street, Liverpool. The purpose of this meeting will be to explain the model and seek feedback and guidance on whether this service would be of value to your organisation.
We do hope you can attend this FREE event, wine and sandwiches will be provided. As a further incentive we are offering delegates the chance to win 6 months free IT Support.
If you would like to attend the event please complete and return the booking form or contact Ian Bulmer on 0151 285 1400.