What Are Our Customers Saying?


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As we continue to grow and add customers, our commitment to service remains the same as the day we were founded more than 20 years ago. It’s that commitment our employees have each day, to go above and beyond in ways both big and small, that continues to set us apart.

Check out this presentation to see what some of our customers are saying…

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What Are Our Customers Saying?

  1. 1. Full Circle Security and Support for Your Payments (revise) maybe include both the ML logo + 20 year logo on cover What Are Our Customers Saying?
  2. 2. “Merchant Link’s TransactionVault product for Opera has allowed our organization to mitigate real world PCI risk. This technology has enabled us to focus equally on other, revenue and customer service impacting initiatives while still maintaining compliance. Additionally, Merchant Link has been an invaluable partner during times of rapid growth. They are always incredibly responsive.” – Michael Stano, Chief Technology Officer Highgate Hotels Customer since 2011 Solutions used: • Payment GatewayTM • TransactionVault® Supported in 6 locations
  3. 3. “We wanted to ensure we were doing all we could to ease PCI compliance efforts and protect customer data as we continue to grow. At the same time, we discovered the value of having a gateway in the middle to support changes we make in the future.” – Ron Huisinga, IT Director Petsense Customer since Jan 2013 Solutions used: • Payment GatewayTM • TransactionVault® Supported in over 70 locations
  4. 4. “As a result of our direct relationship with Merchant Link, the Georgia Center was able to easily and rapidly adopt point-to-point encryption technologies in our hotel PMS system. This provides our guests with the strongest levels of PCI credit card security available today. We have no doubt Merchant Link will remain a key partner and industry leader as we move forward to achieve point-to- point encryption in our POS systems within restaurant and retail outlet solutions this year. They are by far the most responsive and helpful gateway vendor I have ever worked with in the past 13 years of my service at Georgia Center.” – Corey Doster, IT Director UGA – Georgia Center Customer since Aug 2006 Solutions used: • Payment GatewayTM • TransactionVault® • TransactionShield® Supported in 1 location
  5. 5. “We selected Merchant Link after conducting an exhaustive search and evaluation process that ultimately revealed we had the most reliable, flexible, secure and scalable solution on the market today. The company’s comprehensive support services for our franchisees and their tight integration with MICROS POS systems further set them apart.” – Randy Bogart, Executive Director of IT Customer since 2002 Solutions used: • Payment GatewayTM • TransactionVault® Supported in over 1,300 locations IHOP
  6. 6. “As credit card data breaches continue to make headlines, and as we continue to grow our business, we knew we had to do everything possible to secure the personal data of our guests. Merchant Link’s hosted solution secures cardholder data from the moment of capture and ensures data is not stored anywhere on premise. The solution also helps ease PCI compliance effort and cost for our franchisees.” – Mark Nicpon, CIO AmericInn Customer since Jan 2012 Solutions used: • Payment GatewayTM • TransactionVault® • TransactionShield® Supported in over 125 locations
  7. 7. “We wanted to ensure that our guests could receive the highest level of commitment to the security and integrity of their sensitive and personal data. TransactionVault offered what we needed from a technical standpoint, and more importantly, what we knew we wanted for our guests.” – Don Viette, Senior Vice President and CIO Carlson Restaurants Worldwide Customer since 2009 Solutions used: • Payment GatewayTM • TransactionVault® Supported in over 250 locations
  8. 8. “In our search for a new payments gateway provider to introduce to our franchisees, IHG established a number of key criteria. We wanted to point our franchisees toward a hosted, gateway solution which would be easily upgradable and would not require the adoption of extra hardware or software. We sought competitive pricing, wanting to help our franchisees eliminate pass-through fees by third-party processors. And, we insisted on a high level of responsive service.” – Tammy England, Director of Treasury InterContinental Hotels Group Customer since 2010 Solutions used: • Payment GatewayTM • TransactionVault® Supported in over 140 locations
  9. 9. “At Red Lion we’ve already implemented both tokenization and P2PE. We will incorporate EMV into our security infrastructure when our software and hardware vendors make that technology available. In our experience, security technologies such as tokenization and P2PE complement the compliance effort because they enable a significant reduction in both scope and risk. We think these technologies make achieving and maintaining compliance more realistic and affordable.” – David Barbieri, Senior Vice President and CIO Red Lion Hotels Customer since 2008 Solutions used: • Payment GatewayTM • TransactionVault® • TransactionShield® • E-commerce Solutions Supported in over 50 locations
  10. 10. Now celebrating our 20th year in the business, Merchant Link’s mission is to remove the risk and hassle of payments. Our cloud-based payment gateway and data security solutions are live and in production at some of the world’s largest retail, restaurant and lodging chains. In 2006, we began tokenizing cardholder data, and a few years ago we introduced point-to-point encryption. Together, these solutions encrypt cardholder data at swipe and return meaningless tokens to the point-of- sale, protecting cardholder data in-flight and at rest. The combined solution helps merchants meet and exceed PCI compliance requirements by eliminating the need to store payment data on their network.
  11. 11. thank you! Thank you for viewing this presentation! For more information: Call 1.866.853.3845 Email sales@merchantlink.com Visit www.merchantlink.com Engage www.merchantlink.com/blog