1. Implementing New Technologies
for Reference Services
Alexa Pearce & Margaret Smith
New York University
November 6, 2010

2. Who we are
@limonada

3. Who we serve
@baslow

5. SMS at NYU

6. SMS/texting for reference
@gcbb

7. The Process
Research
PrototypingTraining
Marketing
Assessment
Planning

8. Research
@kevinsteele

9. Planning
@kmasback

10. Prototyping
@B_Zedan

11. Training
@walkadog

12. Marketing

13. Assessing
@jurvetson

14. The Process
Research
PrototypingTraining
Marketing
Assessment
Planning

15. Successes
@terren in Virginia

16. Failures
@tonyjcase

17. The future?
@VancityAllie

18. Any questions?
@mandiberg

19. Photos (in order of appearance)
Who we are: http://www.flickr.com/photos/limonada/6270210/
Who we serve: http://www.flickr.com/photos/baslow/237175334/
SMS/texting: http://www.flickr.com/photos/gcbb/3205567279/
Research: http://www.flickr.com/photos/kevinsteele/1506331663/
Planning: http://www.flickr.com/photos/kmasback/1469679255/
Prototyping: http://www.flickr.com/photos/bzedan/1078948137/
Training: http://www.flickr.com/photos/walkadog/3574742620/
Assessing: http://www.flickr.com/photos/jurvetson/52583513/
Successes: http://www.flickr.com/photos/8136496@N05/2327243497/
Failures: http://www.flickr.com/photos/tonyjcase/5024977082
The Future: http://www.flickr.com/photos/30691679@N07/2910519025/
Questions: http://www.flickr.com/photos/theredproject/3302110152/