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Implementing New Technologies for Reference Services

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Implementing New Technologies for Reference Services

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This presentation was given at the 2010 NYLA Conference on November 6, 2010 in Saratoga Springs, NY. It outlined a general process for successful technology implementation and described the presenters experiences with this process during the introduction of SMS/texting for reference services at NYU's Bobst Library.

This presentation was given at the 2010 NYLA Conference on November 6, 2010 in Saratoga Springs, NY. It outlined a general process for successful technology implementation and described the presenters experiences with this process during the introduction of SMS/texting for reference services at NYU's Bobst Library.

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Implementing New Technologies for Reference Services

  1. 1. Implementing New Technologies for Reference Services Alexa Pearce & Margaret Smith New York University November 6, 2010
  2. 2. Who we are @limonada
  3. 3. Who we serve @baslow
  4. 4. SMS at NYU
  5. 5. SMS/texting for reference @gcbb
  6. 6. The Process Research PrototypingTraining Marketing Assessment Planning
  7. 7. Research @kevinsteele
  8. 8. Planning @kmasback
  9. 9. Prototyping @B_Zedan
  10. 10. Training @walkadog
  11. 11. Marketing
  12. 12. Assessing @jurvetson
  13. 13. The Process Research PrototypingTraining Marketing Assessment Planning
  14. 14. Successes @terren in Virginia
  15. 15. Failures @tonyjcase
  16. 16. The future? @VancityAllie
  17. 17. Any questions? @mandiberg
  18. 18. Photos (in order of appearance) Who we are: http://www.flickr.com/photos/limonada/6270210/ Who we serve: http://www.flickr.com/photos/baslow/237175334/ SMS/texting: http://www.flickr.com/photos/gcbb/3205567279/ Research: http://www.flickr.com/photos/kevinsteele/1506331663/ Planning: http://www.flickr.com/photos/kmasback/1469679255/ Prototyping: http://www.flickr.com/photos/bzedan/1078948137/ Training: http://www.flickr.com/photos/walkadog/3574742620/ Assessing: http://www.flickr.com/photos/jurvetson/52583513/ Successes: http://www.flickr.com/photos/8136496@N05/2327243497/ Failures: http://www.flickr.com/photos/tonyjcase/5024977082 The Future: http://www.flickr.com/photos/30691679@N07/2910519025/ Questions: http://www.flickr.com/photos/theredproject/3302110152/

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