Jan's Resume


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Jan's Resume

  1. 1. Janet Gullickson gullickson9039@msn.com EDUCATION University of Minnesota, Minneapolis, Minnesota 1997 Doctorate in Education, Higher Education Policy and Leadership Field Study “A Synthesis of Inter-organizational Relations and Education Concepts: A Case Study of a Tech Prep Consortium” Honors Selected as member of the first Leadership Academy of the University of Minnesota South Dakota State University, Brookings, South Dakota 1978 Master of Science in Rural Sociology with an Emphasis in Planning Thesis “Factors Affecting South Dakota Guidance Counselors’ Perceptions of the Career Opportunities of Native American Students” Honors Appointed to both a Graduate Research Assistantship and a Graduate Teaching Assistantship, elected to the national scholastic society, Phi Kappa Phi University of South Dakota, Vermillion, South Dakota 1975 Bachelor of Science in Sociology and Psychology Honors Earned degree in three years, Student Senator, writer for college newspaper PROFESSIONAL KNOWLEDGE Summary of Qualifications Chief Outreach and Client Relations Officer for CollegeInvest, a division of the Colorado Department of Higher Education, providing financial aid and education outreach for all Colorado families Built and led a diverse, multilingual team of six professionals, presenting financial aid and literacy education to more than 83,000 in one year through more than 1000 workshops Wrote and managed the federally funded Colorado’s College Access Challenge Grant resulting in a an on-line financial literacy curriculum, a loan forgiveness program for counselors working in high- poverty schools, and a scholarship program for early, low-income, Free Application for Federal Student Aid (FAFSA) completers Executive Director of Denver Scholarship Foundation, a national model start-up non-profit offering scholarships to Denver Public School graduates who are 70% people of color and majority first generation college attendees Hired diverse staff of college advisors, all but one people of color, six of whom are multi-lingual, to move Denver Public Schools culture to college-going from one where only 9% of high school freshman graduate from college President of Front Range Community College, a multi-campus college serving 24,000 students annually in a 1,000,000+ service area with a $50 million budget Led the college in a comprehensive strategic planning process Negotiated with two cities to acquire permanent campuses, including one from concept level Reorganized the fundraising and communications arms of the college
  2. 2. Janet Gullickson Increased previously frozen full-time faculty salaries by 5% Increased college reserves by 10 times in one year Served as business development executive and lobbyist in North Metro Denver area including legislative testimony and candidate vetting Previously, the institutions of the Minnesota State Colleges and Universities have employed me as an institutional troubleshooter, serving in interim and consulting roles, sometimes as the institution’s chief executive and/or academic officer. Many of these multi-campus institutions had experienced financial or leadership turmoil. Through these experiences, as well as experiences as a consultant with high performance organizations, I have practiced and gained the following skills and abilities while furthering institutional mission and integrity. More than 25 years as an administrator, including college President, and graduate and undergraduate faculty member with two-year and four-year colleges; a private college; and universities Served in executive management positions in several private and public entities, including the positions of Managing Partner, Chief Executive Officer, Chief Operating Officer, Chief Academic Officer, and Chief Student Affairs Officer Six years researching leadership, collaboration, career decision-making among diverse groups, and poverty and economic development More than five years as a business owner, serving nonprofit and for-profit organizations in the areas of organizational development and change, strategic planning, and operational change Taught higher education policies and practices and discipline-related courses at the two-year, four- year, master’s, and doctoral levels Led and learned from professional and support staffs of 30 to 700 employees with six different negotiated agreements, together meeting or exceeding community and student expectations Accounted for personnel, services, equipment, and materials budgets exceeding $22,000,000 Captured more than $2.5 million through grant funded proposals Assessed the success of collaboration techniques for more than a dozen partners Researched attitudes among people of color regarding career choice Authored nationally-used education program for workforce development Created organizational efficiencies, cutting overruns while sustaining motivated, committed employees Planned with a team learning activities for three triennial events for 36,000 youth and adults at each event as part of national conventions in St. Louis, Atlanta, and San Antonio Volunteer experience with several local, state, and regional boards and as chair of two private school fundraising events, breaking records for dollars raised and attendance Member of Phi Kappa Phi Honorary Scholastic Society and Gamma Sigma Delta Honorary Scholastic Society Public speaking engagements for college commencement, retreats, professional workshops, and civic groups Curriculum design and teaching experience in the areas of sociology, adult learning theory, qualitative research, developmental education, career and personal development Demonstrated knowledge of higher education practices, policies, and procedures as well as respectful, productive relationships with external and internal constituents and other educational partners Existent valuing of collaborative relationships Personal and professional commitment to diversity as evidenced by instructional, avocation, and research priorities 2
  3. 3. Janet Gullickson Summary of Experience CHIEF OUTREACH AND CLIENT RELATIONS OFFICER CollegeInvest, Denver, Colorado 2007 to the Present Served on CollegeInvest’s Senior Team, as the manager of student and parent loan and scholarship products, responsible for budget, product knowledge and strategies, sales, and profitability Represented the organization to Colorado’s K-12 districts, higher education institutions, pre- collegiate organizations, and community-based organizations resulting in written partnerships specifying quantifiable results with a variety of organizations including AVID, Goodwill, Denver Urban Debate League, I Have a Dream Foundation, Denver Scholarship Foundation, Colorado Financial Planners Association, the Federal Reserve Bank/Kansas City Branch, Colorado Department of Education, Colorado League of Charter Schools, University of Colorado, Aims Community College, and others Managed statewide, nine-member, diverse, multi-lingual financial aid outreach and sales team for Colorado’s Department of Higher Education, promoting 529 College Savings Plans, student loans, scholarships, financial literacy and college financial access, resulting in annual, three-fold increase in the number of workshops assisting families with higher education financing and training 1500 education professionals about financial aid Produced annual student and parent loan sales volume of nearly $300,000,000, the highest in Colorado Presented at the Education Finance Council Conference in Washington, DC, on Colorado’s, first- of-its-kind “Transitioning Homeless, Unaccompanied Youth into Higher Education,” a national model now being replicated in Kansas, Michigan, and Texas Wrote and implemented the multi-year, multi-million dollar College Access Challenge Grant resulting in the creation and launch of “Education Cents,” a financial education curriculum and website, www.educationcents.org; the Counselor Corps Loan Forgiveness Program; a $600,000 Scholarship Giveaway for Pell-eligible students; and funding for College In Colorado’s adult education product Received Organization of the Year Award from the Colorado Educational Services and Development Association (CESDA) for achievements in access to post-secondary education for all students, with specific focus on students of color, educationally, and economically disadvantaged students EXECUTIVE DIRECTOR Denver Scholarship Foundation, Denver, Colorado 2006 to 2007 First executive director of a start-up foundation, designed to fund Denver Public School students’ graduations from vocational schools, colleges, and universities, founded with a $50 million challenge gift Work with an eight-member Board of Directors, who include the Mayor of Denver, the Superintendent of Denver Public Schools, a former Governor, and community leaders, to establish the strategic direction of the organization, polices and programs, and to raise funds for a $200 million endowment goal 3
  4. 4. Janet Gullickson Responsible for all leadership, outreach, communication, management, program, and fundraising functions of the foundation Launched a program in three pilot high schools in November that resulted in more than 75% of students, the majority of whom are people of color and first generation attendees, applying for college and for more than 1200 scholarships Hired all staff for the foundation, the majority of whom are people of color and first-generation college graduates, and instituted all operations, policies, and procedures Designed program attributes and success measures around three criteria: increasing high school graduation, college matriculation, and college graduation rates Instituted a management information system designed to keep in lifelong contact with students, donors, and community supporters as well as to track success measures Negotiated Memorandum of Understanding with Denver Public Schools giving unprecedented access to students allowing for intrusive intervention in students’ educational futures and close work with families Received Diversity Achievement award from the Colorado School of Mines for efforts to increase diverse enrollment at the college BUSINESS AND GOVERNMENT LIAISON Donelson Goodwin & Juarez, PC, Westminster, Colorado 2006 Registered lobbyist working in the areas of education, economic development, transportation, immigration Connect to local, state, and national government leaders regarding legislation and policy Testify to legislative committees and local councils regarding topics of mutual benefit and concern Raise money for charitable and other causes promoting the policy areas of education, economic development, transportation, immigration Successfully negotiated with local municipality to save millions by not building a road that would interfere with local primary employer PRESIDENT Front Range Community College, Westminster, Colorado 2004 to the 2005 Began a strategic planning process that involved hundreds of outside constituencies, including K-12 personnel, members of the Hispanic community, leading businesses and civic leaders, current staff, faculty, and students, to determine the college’s vision for the year 2010 that resulted in a college- wide focus of five strategic directions Reorganized and filled new Cabinet-level administrative team positions Experienced 3% enrollment growth, one of only a few colleges in Colorado to do so Created new K-12 partnerships with area school districts to improve high school and community college graduation rates, university partnerships with proprietary, private, and public universities in the areas of 3+1 articulation agreements, joint marketing and recruiting, health care, community partnerships by meeting with every legislator, mayor, and other community leaders in the college’s service area Formed partnerships with other community colleges to secure a Lumina Foundation grant designed to serve the most at-risk student Improved communications by starting a weekly column to staff with a TalkBack feature, met with every department of the 1900+ employee college in small groups to garner feedback 4
  5. 5. Janet Gullickson Managed a federal program review resulting in major reorganization of a student services program following years of mismanagement Entered into conversations with a city to renovate and lease back new campus space resulting in an anticipated fivefold enrollment increase in that community Ended the year with a greater than expected fund balance, new grants, and new initiatives as we move to delivering education in a whole new way MINNESOTA STATE COLLEGES AND UNIVERSITIES SYSTEM 1987 – 2004 Served as Interim President, Interim Provost, Executive Vice President, Vice President for Academic and Student Affairs, Vice President for Academic Affairs, and as a Consultant in the areas of Strategic Planning, College Foundation Board Development, Student Learning Assessment, Active and Cooperative Learning, the Higher Learning Commission Academic Quality Improvement Program, Facilitation, and Organizational Development COLLEGE PROVOST AND EXECUTIVE VICE PRESIDENT NORTHWEST MINNESOTA COLLABORATIVE 2002 to 2004 Minnesota State Community and Technical College, Northland Community and Technical College, Northwest Technical College—Bemidji, and Bemidji State University reporting to the Presidents of these institutions Served as Executive Vice President for the Joint Council of Presidents, a collaborative of the Presidents of Minnesota State University—Moorhead, Bemidji State University, Northland Community and Technical College, and Minnesota State Community and Technical College, formed to cooperate as regional centers of learning that are integral partners to the economy and communities of northwest Minnesota Accomplished the operational deconstruction of one college of 4705 full-year equivalents and 6723 students, 742 employees, a budget of $22,000,000, and five campuses, and the reconstruction of the campuses into two existing colleges and one university Served as the Chief Academic and Student Affairs Officer with 300 faculty, offering 243 academic awards in 100 programs Increased process efficiencies and reduced process redundancies resulting in $700,000 in savings in the administrative budget Assisted in the development of a regional approach to Web-based delivery of curricula involving cost and revenue sharing, joint faculty and student services Built regional collaboration using reduced resources among three colleges and two universities to maintain or increase services in human resources, budget and finance, instructional technology, and student affairs by targeting areas of collaboration among the institutions Led strategic planning process for two newly joined campuses to create one college and for four newly joined campuses forming one college Negotiated common calendar, aligned curriculum, and shared policies and procedures among three colleges Resolved faculty, staff, and student concerns and decreased the number of grievances from 17 to zero Secured a $300,000 grant for faculty development in the area of Active Learning 5
  6. 6. Janet Gullickson ORGANIZATIONAL AND EDUCATION CONSULTANT 1996 to 2004 As an organizational and education consultant, I successfully: Contributed as a consultant and writer to the New Designs for Higher Education, subsequently authored “Learning Partnerships” chapter for New Designs for Two-Year Institutions, published by the National Center for Research in Vocational Education Project Analyzed and reduced college governance and operational costs through the introduction of shared leadership principles and practices in a team-oriented, quality-focused environment, subsequently cited in leadership literature Bridged the workplace and educational settings by guiding a group of business and industry leaders and educational leaders to create work-site learning experiences Built and rebuilt newly formed and reformed teams in troubled organizations recently experiencing financial, leadership, and structural crises Designed, facilitated, and wrote strategic and operational plans for non-profit and for-profit entities representing sub-units of several employees and entire organizations of hundreds of employees Developed college foundation boards through strategic and operational planning including enhanced fund raising goals and activities Created grassroots approach to planning and operations, successful in large and small organizations, using measurement, goal teams, front-line workers, leadership, and constituents Secured grant proposals resulting in nearly $1 million in the areas of student, faculty, and program development Prepared higher education faculty in the areas of student learning assessment, active learning, adult learning, and cooperative learning Clients: Evangelical Lutheran Church of America, ELCA Youth Ministries Network, University of Wisconsin—Stout, Minnesota State Colleges and Universities Office of the Chancellor, Marquette Bank, University of Minnesota, Minnesota State Colleges and Universities Center for Teaching and Learning, Northland Community and Technical College, Century College, Northeast Higher Education District, Minnesota State College—Southeast Technical, Lake Superior College, Inver Hills Community College Foundation, Century College Foundation, Hennepin Community and Technical College, United Technical College Educators, Catholic Family Charities, Oak Land School District, Central Minnesota Distance Network, Dunwoody College of Technology, Potlatch Company, Minnesota State Small Business and Farm Management Organization, Northern Minnesota Tribal Colleges MANAGING PARTNER The Odyssey Group, St. Cloud, Minnesota 1996 to 2002 Planned and started with three partners a consulting organization, committed to transforming learners across the organizational spectrum Valued the vision of “collaborating with client partners to produce superior results and shared wisdom” Offered services in strategic visioning and planning, bridging education and the workplace, organizational and system analysis, institutional and learning assessment, and grant writing Developed business and marketing plans and promotional pieces Established partnerships that resulted in recurring business 6
  7. 7. Janet Gullickson Worked with colleges, secondary schools, and businesses in the areas of strategic planning, assessment, educational program creation, curriculum integration, partnership expansion, organizational restructuring, school-to-work, and teacher development Advised private businesses on educational design and delivery PRESIDENT AND PROVOST, INTERIM Laurentian Community and Technical College District Ely, Eveleth, and Virginia, Minnesota 1999 to 2000 Revived a multi-campus comprehensive community college of 3600 students through reorganization after a previous administration’s deficit fund balance and allegations of improper spending Initiated and led Do IT technology conversations for the more than four communities, forming a steering committee to guide technology growth and funding on Minnesota's East Iron Range Led college in developing a business incubation center for electronic commerce in Ely, implementing one of the first e-commerce courses in Minnesota Implemented concurrent enrollment partnerships, increasing college enrollment, with 11 high schools, assigning more than 25 college faculty to mentor high school faculty to ensure curricular rigor and continuous improvement Instituted retention and intervention discussions at two colleges, focusing on earlier and more effective intervention with high risk students, housing and student life concerns, and curricular- learner match Managed uncertain financial aid and accounts receivable crisis at one college by mobilizing staff from throughout the college to address retention and financial aid concerns, preventing enrollment drop for the subsequent semester Created integrated student center concept, bringing together international and non-international students rather than separate gathering places for each learner group Guided leadership team to more open and successful culture and communication change by posting all previously undistributed meeting agenda and minutes, holding public meetings, returning leadership of some employee groups back to the employees, opening actions for discussion and feedback and altering climate to a more stable place Resolved several outstanding grievances to the mutual satisfaction of all parties, attempting to take into account all interests Convinced state senators to add building project to state system priority list Cut expenses to begin recovery from budget deficit and loss of nearly a million dollar reserve under a previous administration, building a projected fund balance by the end of the fiscal year Worked to build one college curricular and program approach by bringing together faculty across the college to discuss program directions and needs, expanding customized education, credit programs, and grant partnerships Implemented assessment of student learning and aligned assessment of student learning outcomes with college strategic plan Worked with other two-year and four-year colleges to expand programming and services for students and others by creating 2 + 2 programs with colleges and universities Served on the Minnesota State Colleges and Universities system-wide Assessment Committee Speaking engagements at the University of Minnesota in the areas of leadership and scholarship VICE PRESIDENT FOR ACADEMIC AFFAIRS St. Cloud Technical College, St. Cloud, Minnesota 1993 to 1996 7
  8. 8. Janet Gullickson Served as Chief Academic Officer for regionally-accredited college offering associate of applied science degrees, diplomas, and certificates to 3000 students in seven instructional departments with 55 majors in more than 35 programs of study Led and supervised more than 200 academic faculty, laboratory aides, consultants, telecommunications, library, registration, and support staff, represented by four different bargaining entities Managed department budgets of more than $6 million and served on the college's senior management team Directed all on-campus, for-credit instructional activities generating more than 80,000 credits per year including continuous instructional programs and personnel, instructional consultants, curriculum development, staff development, the Office of Records and Registration, and Media and Library Services Established data-driven decision making in enrollment, budget, staffing, FTE/FYE ratios, performance standards, placement, assessment, scheduling, and curriculum Coordinated more than 35 program advisory committees composed of student, industry, and community representatives Assured compliance with student due process and grievance procedures on academic matters and met weekly with students Interpreted academic and operational policies and procedures for faculty, students, and other groups Spoke publicly regarding academic issues and college mission to local constituents including legislators, international guests, business and industry representatives, and students Recruited, hired, assigned, supervised, and evaluated more than 100 full-time tenured and non- tenured faculty and approximately 20 full-time support staff and provided orientation and staff development opportunities through formal and informal processes Participated in a first-of-its-kind exchange visit with the Danish government resulting in 18 Minnesota technical college students studying for six months in Denmark Developed, coordinated, and supervised accreditation self-study reports, on-site visits and follow-up reports for all instructional programs Represented the college to other educational institutions, accrediting bodies, and agencies including the statewide Task Force on Conversion to Semesters, the President's Academic Affairs Task Force, and the System General Education Advisory Committee Led campus assessment, strategic planning, North Central Accreditation, other program accreditation, management information, instructional technology, internship, and new program development initiatives Initiated and designed education needs assessment and curriculum development for both initial and continuing studies using on-site, off-site, and interactive television delivery Designed and developed curricular, research, and pilot projects and assisted in the development of proposals for special projects including grants received for service learning, environmental education, and new academic programs CURRICULUM AND STAFF DEVELOPMENT SPECIALIST St. Cloud Technical College, St. Cloud, Minnesota 1990 to 1992 Led the curriculum and staff development functions for a college of 1980 students Planned, designed, implemented, and evaluated staff development and curriculum processes for seven instructional departments with 55 majors in 35 programs of study Modeled commitment to the principles of continuous quality improvement Secured grants for over $230,000 to supplement college academic and student service resources 8
  9. 9. Janet Gullickson Initiated campus Technology Preparation effort with regional secondary institutions resulting in written articulation for 33 majors, counseling and curricular agreement with four high schools and a model for nine more Organized from conceptual stage through delivery and evaluation more than 100 hours of faculty staff development Monitored the quality and documentation of all credit-based college curricula with a course inventory of more than 750 courses through qualitative and quantitative research, literature review, and pedagogical design Directed campus Staff Performance Review and Development operations for more than 105 faculty through content presentations, supervision of facilitators, formal and informal new faculty orientation, instructional remediation, classroom observation, and recordkeeping Achieved consistently outstanding instructional performance ratings from learners, most of whom were faculty Initiated and conducted nine mission-building sessions with more than 70 staff from all college areas resulting in a draft mission statement for the college Promoted continuing education for college staff by serving as the campus contact person for the University of Minnesota baccalaureate and graduate level offerings Served at the request of the Minnesota Technical College System as a representative to the state intersystem collaboration process Provided research expertise consisting of instrument design and data analysis to customized and continuous projects and student opinion surveys Wrote accompanying curriculum and instructor information for statewide curriculum emphasizing an "Appreciating Diversity" section in each unit OCCUPATIONAL PERSONAL DEVELOPMENT INSTRUCTOR Riverland Technical College--Faribault Campus, Faribault, Minnesota 1987 to 1989 Authored and instructed a 200-hour curriculum designed to recruit and prepare women for nontraditional careers Created a career development project for men experiencing career change and choice Wrote developmental math and study skills curricula for welding, carpentry, and drafting Devised and taught job search and job success curriculum for all majors of the college Taught extension and customized training courses on campus and off-site Wrote grant proposals resulting in more than $55,000 for a statewide recruitment and retention project Wrote on behalf of the Minnesota Technical College System a funded proposal for $160,000 to reduce clients dependency on Aid to Families with Dependent Children through education Produced a four-color childcare brochure for the Minnesota Technical College System distributed on all 34 campuses and subsequently reprinted for further distribution CO-DIRECTOR OF THE DOMESTIC VIOLENCE PROGRAM Rape Crisis/Domestic Violence Center, Amarillo, Texas 1986 Recruited, trained, and supervised individuals volunteering to assist clients Intervened in situations of family violence by providing crisis counseling, information, and referral Educated the public regarding partner abuse through public speaking and media interviews Advocated for victims with law enforcement, judicial, and social service officials 9
  10. 10. Janet Gullickson Prepared reports of program activity for the agency and its funding sources Trained as a sexual assault victim advocate ASSOCIATE DIRECTOR OF FINANCIAL AID Augustana College, Sioux Falls, South Dakota 1980 to 1985 Reviewed, placed, and monitored the performance of applicants and the payment procedures for the College Student Employee Program Wrote job descriptions, policies, and procedures Resolved difficulties among employees and their faculty and administrative supervisors Spoke routinely to audiences of students, parents, alumni, colleagues, and the general public about the value of education Wrote numerous brochures, articles, and guides explaining specialized financial and federal regulatory information Advised students and families on money management, loan repayment, and payment of accounts Monitored institutional compliance with federal and state regulations for audit purposes Served as part of the campus student grievance process Promoted meritoriously from Assistant to Associate Director, a faculty position STATISTICIAN State Office of Economic Opportunity, Pierre, South Dakota 1975 to 1976 Researched poverty problems and remedies for the state of South Dakota Acted as a liaison to other state agencies, businesses, and industries Established and maintained a Resource Information Base of data and program information used by agencies and citizens Suggested a cost-savings measure to another agency resulting in reduced expenses of $10,000 TEACHING EXPERIENCE ASSISTANT PROFESSOR GRADUATE FACULTY St. Mary's University of Minnesota, Winona, Minnesota 1995 to 2004 Adjunct faculty member for the master of education program and doctorate in higher education with an emphasis in technology program Instruct graduate courses in education with an emphasis in curriculum and adult learning Serve as advisor for student theses and dissertations projects Serve on graduate students committees Designed and taught a qualitative methods course, emphasizing computer-based text analysis software, to a cohort of Taiwanese doctoral students ASSISTANT PROFESSOR South Dakota School of Mines and Technology, Rapid City, South Dakota 1979 to 1980 10
  11. 11. Janet Gullickson Evaluated consistently by students as an effective teacher in introductory courses and advanced sociology courses Developed an applied approach to teaching theoretical concepts Appointed to represent the college in the planning of a regional institute concerned with the effects of energy development growth on communities INSTRUCTOR Augustana College, Sioux Falls, South Dakota 1979 Taught sociology courses on both introductory and advanced levels Designed an evening course directed toward the older college student RESEARCH AND TEACHING ASSISTANT South Dakota State University, Brookings, South Dakota 1976 to 1978 Taught sociology courses to classes ranging in size from 80 to 330 students, consistently receiving excellent student evaluations Gathered and analyzed data for research projects in the sociology department Conducted original research, subsequently replicated by researchers in another state, on the educational choices and career development of Native American youth ORGANIZATIONS, MEMBERSHIPS, AND HONORS National Vice Chair for Education Finance Council Outreach Committee Advisory Committee for the University of Colorado Denver Doctorate in Education Program Phi Kappa Phi Honorary Scholastic Society Gamma Sigma Delta Honorary Scholastic Society Saint John’s Preparatory School Grand Tour of Nations Chair for two years, the primary fundraising event for this private high school Strategic Comprehensive Program Enhancement Advisory Committee (SCOPE) Leadership Academy, University of Minnesota Volunteer activities on local and national level serving youth and people who work with youth as a planner, facilitator, and workshop designer Sioux Vocational School for the Handicapped Board of Directors American Association of University Women State and Local Boards of Directors South Dakota Association of Student Financial Aid Administrators Executive Council American Council on Education National Identification Program State Planning Committee American College Testing Rocky Mountain Region VIII Advisory Council Volunteer for local school district in computer lab and for academic achievement programs Public Speaking engagements at college commencement, professional workshops, and civic groups Edited a manual for SCUBA diving instructors PRÉCIS OF EXPERTISE Statewide Implementation of Higher Education Financial Access Multi-campus Executive Leadership in four comprehensive community colleges Leadership and Collaboration Techniques 11
  12. 12. Janet Gullickson Learning and Principle-Based Organizational Development and Communications Organizational and Systems Effectiveness and Solutions Strategic Planning and Action Talent Management and Core Competencies Analysis Project Design, Implementation, Management, and Accomplishment Assessment and Evaluation Crisis Interventions with Organizations emphasizing Trust, Priorities, and Results 12