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Lifelong Learning in UX

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At World Usability Day 2015 held at Michigan State University, I gave this talk about the importance of lifelong learning in the field of user experience.

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Lifelong Learning in UX

  1. 1. World Usability Day 2015 Megan Schwarz Lifelong Learning in UX
  2. 2. “You sell your expertise, you have a limited repertoire. You sell your ignorance, it’s an unlimited repertoire.” -Richard Wurman @megan_schwarz
  3. 3. Learning is a process that leads to change, occurs as a result of experience and increases the potential for improved performances and future learning. Ambrose, et al, How Learning Works@megan_schwarz
  4. 4. Zone of Proximal Development what I can do now what I can do with guidance what I can’t do yet @megan_schwarz Vygotsky
  5. 5. Where Do I Start? @megan_schwarz
  6. 6. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  7. 7. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  8. 8. Process of Metacognition ASSESS the task EVALUATE strengths & weaknesses PLANAPPLY strategies REFLECT and adjust if needed MONITOR performances BELIEFS about intelligence and learning Ambrose, et al, How Learning Works@megan_schwarz
  9. 9. Assess the Task 1. Do I understand the task? 2. Do I know what methods need to be applied to complete the task successfully? 3. If not, do I know how to discover new methods for completing this task? ASSESS the task @megan_schwarz
  10. 10. Evaluate Strengths & Weaknesses 1. What does this task require of me? 2. Do I have the skills necessary to complete this task? 3. If not, how can I get the help I need in order to accomplish this task? EVALUATE strengths & weaknesses @megan_schwarz
  11. 11. Plan 1. How much time do I have to complete the task? 2. What should I start doing first? 3. Do I have everything I need to succeed? PLAN @megan_schwarz
  12. 12. Monitor Performance & Apply Strategies 1. Are my methods working towards solving this problem? 2. Am I applying these methods correctly? 3. Are there any other methods I should be considering that would work better? MONITOR performances APPLY strategies @megan_schwarz
  13. 13. Reflect & Adjust if Needed 1. Is the cost of changing strategies part way through worth the gain? REFLECT and adjust if needed @megan_schwarz
  14. 14. 1. Am I smart? 2. Is my intelligence gained or fixed? 3. Am I good at my job? 4. Am I a fast or slow learner? Beliefs About Intelligence & Learning ASSESS the task EVALUATE strengths & weaknesses PLAN APPLY strategies REFLECT and adjust if needed MONITOR performances BELIEFS about intelligence and learning @megan_schwarz
  15. 15. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  16. 16. “The kinds of nets we know how to weave determine the kinds of nets we cast. These nets in turn, determine the kinds of fish we catch." Eisner, Cognition & Curriculum Reconsidered The Danger of the Known @megan_schwarz
  17. 17. Knowledge Structure Prior knowledge can be incorrect, insufficient, inactive or inappropriate (even in expert knowledge structures) @megan_schwarz
  18. 18. Knowledge Gaps @megan_schwarz
  19. 19. “I Don’t Know Yet” @megan_schwarz
  20. 20. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  21. 21. Go Back to the Basics @megan_schwarz
  22. 22. Learn From Outsiders Architecture Writing Education Design Engineering Anything! @megan_schwarz
  23. 23. Try New Methodologies Learn from each other Draw from other fields Collaborate with non-UX team members Adapt an existing method or make up your own Great resource! @megan_schwarz
  24. 24. Think Differently @megan_schwarz
  25. 25. Take a Class Continuous learning courses Free online classes (e.g. Coursera) Workshops, interactive sessions, lectures @megan_schwarz
  26. 26. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  27. 27. Give a Talk Putting together a talk is another kind of net, it will yield you new insight into your work and work process @megan_schwarz
  28. 28. Forces you to make the unconscious, conscious Mentor Unconscious Incompetent Conscious Incompetent Conscious Competent Unconscious Competent Stages of Expertise @megan_schwarz
  29. 29. Look to be Challenged @megan_schwarz
  30. 30. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  31. 31. “We’ve lost our tolerance for discomfort and vulnerability, but it’s where the juice happens.” Brene Brown @megan_schwarz
  32. 32. Vulnerability Insecurity Shame @megan_schwarz
  33. 33. Why? We have a strong desire to belong Self-esteem acts as a measuring stick for how we think we are fitting in Abrams, et al, The Social Psychology of Inclusion and Exclusion@megan_schwarz
  34. 34. Correlation Self-Esteem Belonging @megan_schwarz
  35. 35. Learning = Vulnerability Embrace the discomfort @megan_schwarz
  36. 36. Methods for Continuous Learning REFLECT UNLEARN RELEARN TEACH VULNERABILITY @megan_schwarz
  37. 37. Stop striving to be an expert UX designer Start striving to be an expert learner @megan_schwarz

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