Zinnia offerings<br />Zinnia Systems offer Zarada, an integrated suite of customer management, billing,<br />fulfillment and analytic products for communication service providers.<br />Zarada customer management products automate all aspects of account handling starting from registration to payments, service modifications, trouble ticketing, hierarchy management and account closure and enable you to create and control desired customer experience<br />Zarada revenue management products provide a comprehensive order-to-cash solution enabling you to automate usage data collection, invoice generation, payment collection and handling delinquent customers. Zarada also enables you to automate settlement with all your partners. <br />Zarada fulfillment products provide you a collaborative product creation environment. With flexible Catalog, a comprehensive order management system and multi-service activation product, you can plan and launch new services quickly.<br />Zarada analytic products assist you to gain insights into customer behaviour and empower you to take proactive actions to enhance customer retention, revenue and to prevent losses due to fraud.<br />
Zinnia offerings – Contd.<br />Zarada provides comprehensive functionalities to automate all major business support <br />system processes and enables you to support your customers for profitability and <br />growth. Zarada functionalities are provided through following major building blocks: <br />
Zarada Benefits<br />Since Zarada offers complete order-to-cash functionalities, you deal with single vendor for all your BSS needs, which has following advantages:<br />Saving in integration cost<br />Reduction in vendor management cost<br />Reduced timeline of implementation<br />Reduced cost on maintenance and enhancement<br />Built on a novel architecture, Zarada provides unmatched flexibility and extreme time-to-market enabling you to rapidly and cost-effectively create, deliver, charge and profit from innovative new services.<br />Zarada fits seamlessly into your enterprise IT architecture using SOA based integration, reducing your expenses on integration.<br />With comprehensive functionality, Zarada automates majority of your business processes, resulting in:<br />Reduced operational complexity and costs<br />High customer satisfaction<br />Smooth Revenue flow<br />
Technology – Key Enabler of Zinnia’s Excellence<br />
True Product Mindset<br />Off-the-shelf products with comprehensive functionalities<br />Can work with different databases e.g. Oracle, MySQL<br />Very flexible to accommodate many different business requirements<br />A complete suite covering all BSS requirements<br />Provides complete range of services to ensure that you receive full value from our products<br />Business analysis, Installation and Integration service<br />Documentation<br />Training<br />Helpdesk and Maintenance programs<br />Well defined API set <br />Commitment to published roadmap<br />
Managing Customer Experience with Zarada<br />Comprehensive functionality to automate customer interactions and to reduce operational complexity <br />Provides multiple flow templates for supporting registration processes of different customer segments<br />Detailed audit trail and event analyzer for monitoring account activity <br />Supports multiple hierarchies for invoice grouping, ‘upward transfer of charges (UTC)’ and discount sharing<br />Rule based customer segmentation to enable application of different business policies to different segments<br />Flexible and secure ‘Self-care’ module to empower customers to view / update account information and perform a number of self-service operations including invoice payment, handset / CPE purchase etc.<br />Comprehensive notification management – support for preferred time and multiple notification channels for same customer<br /> Supports multiple currencies and languages to quickly adapt to your site specific requirements<br />
Managing Products with Zarada<br />Zarada provides flexible & layered structure for easy product creation<br />Maintains and enforces eligibility and availability rules<br />Supports product transition rules<br />Groups products in many different ways for easy selection by CSR<br />Maintains technical and commercial views of the products and makes these easily accessible for maintenance <br />Provides an environment for collaborative effort for product creation by different groups<br />Displays side-by-side comparison among different products for better customer negotiation<br />Supports ‘Choose m among n’ or ‘Choose exactly n’ type of selection at all levels of product composition (Refer figure in next slide) to bring additional level of flexibility in product creation<br />Supports unlimited nesting of products to facilitate creation of new products from existing products quickly <br />
Zarada Accounts, Subscriptions and Products<br />
Usage Rating with Zarada<br />Provides efficient, highly flexible and scalable rating engine to enable smooth capacity growth with increase in your subscriber base. <br />Capable of rating events on many different attributes:<br />Occurrence (e.g. number of SMS sent, pay-per-view etc.)<br />Per time unit (e.g. call duration in second, minute etc.)<br />Per data volume (e.g. KB downloaded)<br />Content type (e.g. jpeg, mpeg etc.)<br />Supports different types of rate plans like flat, stepped, tiered etc. to accommodate different product offerings. <br />Rule based rate plan selection – any event attribute can be considered for rating<br />Supports zone based rating, ‘friends and family’ and closed user group rating <br />Support for different rates based on time-of-the-day and holiday<br />Rating of events generated by your resellers’ customers<br />Provides reject management & re-rating functionality to reduce operational complexity<br />
Rating Flexibility – Rule based Rate Selection<br />
Rating flexibility – Normal and Override Rates<br />
Online Rating & Balance Management<br />Provides a real-time, scalable and high-performance platform for rating and balance maintenance<br />Supports Diameter based interface for integration with service elements<br />Provides configurable spending allocation to empower customers to control their usage for different services <br />Supports free resources and customer hierarchies<br />Provides load balancing and data caching for high performance<br />Supports direct debiting as well as reservation based charging control<br />Performs both event based and session based charging <br />Provides secure transfer of charge and balance information among different systems involved<br />Supports hot-lining and graceful handling of customers during credit expiry<br />Alerting customers based on balance threshold<br />Generation of usage records for use in business analytics <br />
Zarada On-line Rating and Balance Management Flow<br />
Discounting with Zarada<br />Provides discounting at different charge levels:<br />Account or product level<br />Recurring, Non-recurring and Usage charge<br />Local, National long distance, International long distance<br />Charges aggregated on hierarchy<br /> Individual charge events etc.<br />Supports flexible discount definition based on:<br />Charge events considered for eligibility evaluation<br />Charge events on which discount is applied<br />Discount threshold<br />Discount type – fixed or percentage<br />Discount category – flat, incremental and tiered<br />Discount priority, in case of multiple discounts on same charge<br />Supports discount and free resource sharing in hierarchies<br />
Discounting at Different Charge Aggregation Level<br />
Billing and Invoicing with Zarada<br /><ul><li>Provides a robust and scalable environment for charge calculation, invoice generation, discounting and taxation.
Due date adjustment to accommodate operational delays</li></li></ul><li>Zarada Billing – Accurate Calculation and Operational Simplification<br />
Credit Control with Zarada<br /><ul><li>Provides an elaborate environment for configuration, maintenance and execution of credit control actions such as sending letter or calling up customer, automatic removal of selective services etc.
Supports application of different credit treatment to different customer groups, based on rules.
Automatically brings out customers from credit treatment as soon as outstanding balance goes below threshold. All services are also restored.
Handles assignment of credit control activities to available collectors
Displays outstanding amounts based on aging buckets
Scheduled and priority order handling</li></li></ul><li>Zarada Service Fulfillment Functions <br />
Mediation with Zarada<br /><ul><li>Provides a comprehensive usage event collection and analysis environment
Supports bulk as well as individual usage event collection
Comprehensive usage event auditing to reduce event rejection and to prevent revenue leakage.
Configurable format translation enabling quick integration with your network – supports many different formats including XML, ASN.1, ASCII etc.
Usage event enrichment to enable flexible pricing
Correlation of multiple usage streams capturing all relevant information from different sources to ensure accurate charge calculation.
Supports many standard data processing including filtering, database lookup, sequence validation etc. to ensure data integrity and to prevent revenue loss.
Provides many reports to analyze usage events to create awareness of service wise revenue trends and to empower you to take proactive actions to protect / enhance service specific revenues.</li></li></ul><li>Zarada Mediation Functions <br />
Customer Trouble Ticketing with Zarada<br /><ul><li>Enabling customers and CSRs to raise trouble tickets
We provide technologically superior product suite with comprehensive functionalities. Built on a novel architecture, products are extremely flexible and scalable and can cater to millions of customers.
Our delivery process focuses on risk management and accommodates evolution of requirements over time. Strong customer focus combined with innovative delivery process ensures that you remain in control of project budget and time.