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The 5 Social Media Customer Service Stats You Must Know

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5 Social Media statistics that have the power to "Convince & Convert" your fans(if considered).

Published in: Social Media
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The 5 Social Media Customer Service Stats You Must Know

  1. 1. THE 5 SOCIAL MEDIA CUSTOMER SERVICE STATS YOU MUST KNOW
  2. 2. Think Digital, Think Ally Digital Media One-third of all customer complaints are never answered, most of them are in social. Think Digital, Think Ally Digital Media
  3. 3. Think Digital, Think Ally Digital Media Answering a complaint increases customer advocacy by as much as 25%.
  4. 4. Think Digital, Think Ally Digital Media Not answering a complaint decreases customer advocacy by as much as 50%.
  5. 5. Think Digital, Think Ally Digital Media Forty percent of customers who complain in social expect a response within one hour.
  6. 6. Think Digital, Think Ally Digital Media Sixty-three percent of consumers are satisfied with response time in social media.
  7. 7. Think Digital, Think Ally Digital Media Thank You Visit: www.allydigitalmedia.com

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