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Non verbal Communication
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Non verbal communication

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Non verbal communication

  1. 1. NON-VERBAL COMMUNICATION Presented by: Parul, Meenakshi & Sanjeev MBA-A&FB, (3rd Sem), AIOA, 2012-14 Faculty: Dr. Indu Rampal, (Amity University)
  2. 2. Non Verbal Communication • Message or response which not response in words whereas in hints, suggestions, indications… • Unconscious parts of our behaviors. • Basic parts of our personality. • Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words; listeners receive the other 93% through non - verbal means. • Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally.
  3. 3. Types of Non Verbal Communication KOPPACT • K-Kinesics • O-Occulesics • P-Proxemics • P-Paralanguage • A-Artifacts • C-Chronemics • T-Tactilics
  4. 4. Advantages & Limitation of Non-Verbal Communication Advantages Limitations Reliability Lack of secrecy, Efficiency Lack of written proof Credibility Gestures may be misunderstood Understanding attitudes It fails to reveal past events & ideas Face-to-face interaction are essential More difficult to study.
  5. 5. Sign Language • Involves use of audio & visual signals • AUDIO: alarm signals- to caution people (e.g. fire alarm, buzzers, whistlers, VIP motorcade alarm etc.) • VISUAL: illustration in tabular, graphics, pictorial form(e.g. posters, cartoons, photographs. Statues, caricatures etc.), others includes like Traffic, Railway signals.
  6. 6. Body Language (Kinesics) Messages conveyed by body movements is known as Body Language (Kinesics) Body Parts Movements & Signs Head High head- honour, self respect, confidence Head bent-modesty, guilt, politeness Facial Expression Surprise- eyebrows curve & rise up Anger- eyebrows get lower, gaze become intense Eyes Fixed eyes- concentration Raised eyes-surprise or fear Smiling eyes-happiness Gestures Shuffling legs-nervousness Pounding of fist on table- anger Body posture Erect poised, brisk walk- self esteem, high spirited, confident Arms crossed- defensive, bored or not interested
  7. 7. Silence • It is more eloquent than words & can effectively express fear, anger, refusal, disapproval, resentment etc. (e.g. worker makes request for leave & his boss keep silence, indicates refusal.) • Facial expression & posture indicates the meaning behind the silence (e.g. movies of Charlie Chaplin).
  8. 8. Paralanguage • The set of nonphonemic properties of speech, such as speaking tempo, vocal pitch, and intonational contours, that can be used to communicate attitudes or other shades of meaning [Mention of Paralanguage: Since 1950 in Canon of Communication Theory] • Language beyond language and like a language • Role of voice/Rythum/Rate/Tone • Sarcasam, Anger, Affection, Confidence
  9. 9. • Pitch:(Direction of Pitch, Range of Pitch-Highness and lowness of voice, loudness, tension, resonance) • Speed/Rate: (How fast you are speaking?) • Volume: (How loudly or softly?) • Pause: (Voice Quality: Even in Telephone) • Stress: (Volume and pitch: Amount you emphasis placed in words) example: I like him very much • Non Fluencies:
  10. 10. Chart of Feelings Feeling Volume Pace Pitch Anger Loud Fast High Joy Loud Fast High Sadness Soft Slow Low
  11. 11. • Gasps Sudden and sharp inhalation of air Occurs from the emotion of surprise, or shock • Sigh Negative emotion: Dismay, dissatisfaction, boredom, or futility Positive emotion: Relief from negative situations or some stressful situation
  12. 12. Andy Murray letting out a sigh during a game. A pilot breathes a sigh of relief.
  13. 13. Space • • • • Space communicates in its own way Communication experts call it ‘proxemics’ Distance between sender-receiver Space is called proximity
  14. 14. Proxemics • • • • Intimate (physical contact to 18’) personal(18’ to 4 ft.) Social (4 to 12 ft) Public ( 12 ft) as far as one can see or hear
  15. 15. Intimate Space • Very close contact is maintain • Most suitable for body language • Only very special people like family members , friends enter this space • Handshakes, pat at your back, eye contact (most commonly use) • Use for confidential talks
  16. 16. Personal Space • From 18 inches to 4 ft • Use our intimate circle as family • Used to have normal conversation • Communication type is personal (Relaxed and personal talk)
  17. 17. Social • From formal and official relationship • Mostly in business communication areas • Usually dominated by reason and planning • Most importantly spatial dimension
  18. 18. Public • Highly formal objective • High pitch of voice– to be heard in a big group • Public announcement and public announcement
  19. 19. Surrounding • Physical environment around us • Its aspects are color and layout Color • Conveys meanings • Different color give different attitude and behaviors patterns and cultural background Layout design • Space arrangement of the office • Decorated for good impression
  20. 20. Time (Chronomics) • Study of how we use time to communication • Time is money in business environment • Sends signals indicating important of time to people • Time management is important in business • Communication should be rightly timed to be effective
  21. 21. Guidelines to Improve Non Verbal Communication • Feedback from friends • Monitor yourself (Monitor your non verbal communication • Learn to interpret other • Audio tape/Video tape of own voice and presentations
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