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Henry Ford Referring Physician Office

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RPO Support for Referring Physicians

Published in: Health & Medicine
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Henry Ford Referring Physician Office

  1. 1. Henry Ford Medical Group & Henry Ford Hospital Referring Physician Office (RPO)
  2. 2. RPO Support for Referring Physicians What will we do for you/your staff?  Accept appointment and transfer requests 24/7/365  Core hours of operation M-F 7:30 – 5:30  After hours on call team ~ accept the request & follow up next business day  Facilitate doc to doc telephone consults  Facilitate making the appointment no later than the following business day  Close the loop with you and/or the patient  Communicate
  3. 3. Service Level Guarantees The same day if received by noon and next business day if after. Our Good Partner Promise The Henry Ford Medical Group is committed to providing unsurpassed quality to your patient as well as easy access and communication to you, the referring physician. It is our privilege to partner with you in the care of your patient and our promise is to promptly return your patient after treatment has been successfully completed. Your request is good enough  We will not put you or your support staff through clinical triage. You identify the time frame for your patients to be seen in and by what specialty and we will make it happen.
  4. 4. RPO Infrastructure/Support 2 RN Outreach Nurses  Liaisons to physician and/or office staff on all aspects of the referral process Insurance Specialist  Manages all non-contracted insurance products 3 Concierge  Assists patient and family w/ directions, valet parking, way finding in hospital and on-campus lodging (if needed) Communication Coordinator  Facilitates phone, fax and written communication between HF Medical Group physician and referring physician
  5. 5. How to reach us….. Phone ~ 877 434-7470 or 313 876-1461 Internet ~ http://Henryford.com Online consultation request E-mail ~ RPO@hfhs.org
  6. 6. On-Line Consultation Request www.henryford.com/rpo Henryford.com

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