Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
GETTING MORE FROM LESS
How to use data in your CAD and ePCR
to improve Operational and Clinical
performance
Nick Nudell &T...
Agenda
 Introductions
 Objectives
 Framework / Approach / Principles
 Operational Options to vote on
 Clinical Option...
Introductions
 Nick Nudell
 Todd Stout
 You
 OrganizationType
 Have CAD?
 Have ePCR or Clinically-oriented RMS
Nick Nudell
 14Years in EMS
 Volunteer EMR/EMT, Rural/Urban CCEMTP, educator,
author, planner, regulator & consultant
 ...
Todd Stout
 32 years in EMS & related Jobs
 Stockboy, EMT, Paramedic, flight medic, consultant
(SSM), public manager, co...
Why Should You Care?
 As an EMS provider, you owe your
community the highest quality service
possible.
 Patients assume ...
Quality is…
Delivering the service your community,
customers and patients want and need, every
time.
Quality is NOT…
… just a buzzword!
A Quality Framework
Measure
Investigate
Identify
Issues
Take
Action
CAUTION: Avoid
 Knee Jerk Reactions
 A simple problem can be made much worse if we
respond with blame
 $10 fixes for $0...
Identify
System Issues vs. People Issues
 System issues will probably require a fix that
is applied to the whole system
...
Operational options to vote on
 Communications center performance
 Out-of-chute time performance
 Hospital transfer of ...
Clinical options to vote on
 Clinical Performance Measures
 Continuous Quality Improvement
 Sentinel Alerts
Operational option 1
 Communications center performance
 Details that may take a few slides
Operational option 2
 Out-of-chute time performance
 Details that may take a few slides
Operational option 3
 Hospital transfer of care performance
 Details that may take a few slides
Clinical option 1
 Clinical Performance Measures
Clinical option 1
Clinical option 1
Clinical option 1
Clinical option 2
 Continuous Quality Improvement
Clinical option 2
Clinical option 2
Clinical option 3
 Sentinel Alerting
Clinical option 3
Clinical option 3
Summary
 Data is cool, using it is cooler
 Pick an important problem that you can
actually change
 Fix the system first
Q & A…
ThankYou!
Please fill out and hand in your surveys & cards
Contact information
Nick Nudell
nick@priorihealth.com
To...
Upcoming SlideShare
Loading in …5
×

Getting More From less - How to use data in your CAD and ePCR to improve Operational and Clinical performance

365 views

Published on

How to use data in your CAD and ePCR to improve Operational and Clinical performance as presented at 2013 EMSToday!

Published in: Healthcare
  • Be the first to comment

  • Be the first to like this

Getting More From less - How to use data in your CAD and ePCR to improve Operational and Clinical performance

  1. 1. GETTING MORE FROM LESS How to use data in your CAD and ePCR to improve Operational and Clinical performance Nick Nudell &Todd Stout
  2. 2. Agenda  Introductions  Objectives  Framework / Approach / Principles  Operational Options to vote on  Clinical Options to vote on  Selected OperationalTopic / Case  Selected ClinicalTopic / Case  Summary and Q & A
  3. 3. Introductions  Nick Nudell  Todd Stout  You  OrganizationType  Have CAD?  Have ePCR or Clinically-oriented RMS
  4. 4. Nick Nudell  14Years in EMS  Volunteer EMR/EMT, Rural/Urban CCEMTP, educator, author, planner, regulator & consultant  Consultant to NHTSA & many states  EKGNERD  NQF, NEMSAC, SAE, NEMSMA, Advocates, CLIR/EVENT, IRCP, & others  FirstWatch® - RealTime EarlyWarning System  Clinical, Systems & Quality Specialist  Monitor real time Public Safety data from more than 130 sites in the US and Canada  Process more than 50,000 incidents per day
  5. 5. Todd Stout  32 years in EMS & related Jobs  Stockboy, EMT, Paramedic, flight medic, consultant (SSM), public manager, corporate manager  CAD vendor customer service manager  Stout Solutions – reports & consulting  FirstWatch® - RealTime EarlyWarning System  Monitor real time Public Safety data from more than 130 sites in the US and Canada  Process more than 50,000 incidents per day
  6. 6. Why Should You Care?  As an EMS provider, you owe your community the highest quality service possible.  Patients assume a competent provider equipped to meet their needs will show up in a timely manner.  For the person in need, failure is not an option.
  7. 7. Quality is… Delivering the service your community, customers and patients want and need, every time.
  8. 8. Quality is NOT… … just a buzzword!
  9. 9. A Quality Framework Measure Investigate Identify Issues Take Action
  10. 10. CAUTION: Avoid  Knee Jerk Reactions  A simple problem can be made much worse if we respond with blame  $10 fixes for $0.10 Problems  Keep in mind the severity of an issue
  11. 11. Identify System Issues vs. People Issues  System issues will probably require a fix that is applied to the whole system  People issues should be addressed with the individual.
  12. 12. Operational options to vote on  Communications center performance  Out-of-chute time performance  Hospital transfer of care performance
  13. 13. Clinical options to vote on  Clinical Performance Measures  Continuous Quality Improvement  Sentinel Alerts
  14. 14. Operational option 1  Communications center performance  Details that may take a few slides
  15. 15. Operational option 2  Out-of-chute time performance  Details that may take a few slides
  16. 16. Operational option 3  Hospital transfer of care performance  Details that may take a few slides
  17. 17. Clinical option 1  Clinical Performance Measures
  18. 18. Clinical option 1
  19. 19. Clinical option 1
  20. 20. Clinical option 1
  21. 21. Clinical option 2  Continuous Quality Improvement
  22. 22. Clinical option 2
  23. 23. Clinical option 2
  24. 24. Clinical option 3  Sentinel Alerting
  25. 25. Clinical option 3
  26. 26. Clinical option 3
  27. 27. Summary  Data is cool, using it is cooler  Pick an important problem that you can actually change  Fix the system first
  28. 28. Q & A… ThankYou! Please fill out and hand in your surveys & cards Contact information Nick Nudell nick@priorihealth.com Todd Stout tstout@firstwatch.net

×