IBM Messaging and Collaboration: details and what's new in v8.5.3


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A follow-up presentation to "IBM Messaging and Collaboration Solutions: an introduction" (link: ) with details and what's new in Version 8.5.3.

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IBM Messaging and Collaboration: details and what's new in v8.5.3

  1. 1. IBM Messaging and CollaborationThe inbox and apps get social with IBM Lotus Notesand Domino 8.5.3 – Details and whats newDecember 27, 2011 © 2011 IBM Corporation
  2. 2. Missed the Introduction? Watch it on SlideShare! © 2011 IBM Corporation
  3. 3. Whats New in IBM Lotus Notes 8.5.3 © 2011 IBM Corporation
  4. 4. Lotus Notes 8.5.3 now includes a no-charge limited entitlement to IBM Connections Files and Profiles● Provides all existing and any new customers of the following licenses with access to the Files and Profiles modules of IBM Connections at no additional charge : ● IBM Lotus Domino Enterprise Client Access License ● IBM Lotus Domino Messaging Client Access License ● IBM Lotus Domino Collaboration Express License ● IBM Lotus Domino Messaging Express License● Provides significant incremental capability for Notes customers ● Provides a valuable sales tool for IBM Business Partners, too!● Customers will be able to access installation package via their Passport Advantage downloads● Use of product is limited to Files and Profiles modules © 2011 IBM Corporation
  5. 5. Lotus Notes 8.5.3: file sharing made easy with IBM Connections Files● Upload files for your own use or to share with others● Drag and drop an attached file or a file from your desktop to Files● Drag and drop or copy and paste a file from Files to your desktop● Send an HTML link to a file● Search for people or communities● Sort files for easier browsing● Detach the Files window from the Notes sidebar● Open Connections Files in a browser● Share, or stop sharing, existing Files● Delete Existing Files● Rename Existing Files © 2011 IBM Corporation
  6. 6. Lotus Notes 8.5.3: quickly tap into your social network with IBM Connections Profiles● Post your status so that colleagues can see what you are working on● View status updates from colleagues in your network● View status updates from colleagues you are following● Comment on a status posting● Clear your status● View your board or someone elses board● View the list of people you follow © 2011 IBM Corporation
  7. 7. Lotus Notes 8.5.3 mail improvements● Improved sorting on Subject ignoring specific keyword list, default includes Re: and Fw:● Improve search by sender/subject provides a new option to search by sender or subject when right clicked on email● Added a remove signature option and improved the signature UI © 2011 IBM Corporation
  8. 8. Lotus Notes 8.5.3 mail notification enhancements● Displays subject and allows contents to be opened● New mail hover selectable using preference● Upon receiving new mail pop up displays in the lower right hand corner● Can pin display by grabbing and dragging © 2011 IBM Corporation
  9. 9. Lotus Notes 8.5.3 contact and calendar improvements● Notes Contacts Improvements: ● Additional controls included for populating Recent Contacts● Notes Calendar Improvements: ● Adminp improvements for calendar documents around user renames ● User renames are performed in everyones mail file ● No longer just in the renamed users mail file ● Not limited to “mail files”, will work for custom applications ● User renames occur in several areas: Database ACL, Calendar Profiles, Color Coding Profiles & all C&S documents ● No longer relies on the “Modify all Names fields” advanced ACL setting ● Process all databases with “HAS_CALENDAR” set © 2011 IBM Corporation
  10. 10. Lotus Notes 8.5.3 calendar improvements● Planned Counterproposal Improvements ● Provide an option to leave the countered meeting on your calendar ● The default for the option to leave a countered meeting on your calendar is preference and/or policy controlled● Countered meetings now show: ● At the time the meeting was scheduled for ● As a unique color ● With hover text indicating the new proposed time ● With all invitee actions still available, in case invitee wants to modify response © 2011 IBM Corporation
  11. 11. Lotus Notes 8.5.3 calendar improvements● Invitee list updates and autoprocessing enhancements ● Preferences/policies now exist to turn on invitee list updates and autoprocessing information updates ● Updates can be sent to all invitees when invitees are added or removed ● This would behave just as any other informational field on a meeting ● To maintain data, this results in multiple updates being sent for some repeating cases● Once a meeting has been accepted, any non-time changes can automatically be applied on arrival ● Removes the need to select Update Calendar from the inbox or open the meeting to update it ● Does not apply to meetings that are not yet accepted when update arrives ● Does not apply to reschedules which must be accepted/declined and not be autoprocessed ● Alleviates the user experience of multiple updates sent when invitees differ across a repeat meeting © 2011 IBM Corporation
  12. 12. Lotus Notes 8.5.3 quality improvements● Mac usability improvements for e-mail gestures: Drag one or grouped files to the Notes icon on your dock and a new mail message will be created with those files attached● Connections business card improvements● Geographic and time zone information will be displayed in the business card● Support for some Sametime Standalone plugin_customization.ini settings that allow configuration of the business card● Additional OS Support: RHEL 6.0 Desktop , Citrix XenApp 6.0, and enhanced 64-bit toleration for Windows● Embedded component version upgrades to be available “in-the-box” for Notes ● Sametime 8.5.1 (previously included 8.0.2 version) ● Symphony 3.0 (previously included 1.3 version) © 2011 IBM Corporation
  13. 13. Lotus iNotes 8.5.3 productivity enhancements● In Mail ● Maintain current document focus on sort and search ● Delivery Option: Do not expand personal groups when sending messages ● Improved sorting on Subject (Ignore prefixes such as “Re:”)● In Calendar ● Support for all calendar alarm preferences ● Improved auto-processing of calendar notices/updates © 2011 IBM Corporation
  14. 14. Lotus iNotes 8.5.3 deployment enhancements● Larger default font size● Sametime 8.5.2 Ajax proxy Integration ● Awareness ● Rich chat ● Updated contact list ● Business card● Policy updates ● Support for per-user customizations ● Policy-controlled Sametime 8.5.2 Ajax Proxy Web client integration● Browser updates ● Firefox 4, Firefox 5 and Internet Explorer 9 support ● Safari 5 interoperability with browser native XSS protection ● Chrome 12 © 2011 IBM Corporation
  15. 15. Lotus iNotes 8.5.3 Ultra-Lite enhancements● Improved operation on wider range of devices● Alternate name support● Remote image filtering● Configuration setting to prevent access to attachments● OS support updates● Browser support updates © 2011 IBM Corporation
  16. 16. Lotus Notes Traveler 8.5.3 improvements● iOS partial (Traveler only) wipe – also in● Group name lookup● Domino Mail-in db returned with Name Lookup● Select which applications are allowed to sync for Apple devices● Reply and Forward indicators from Apple devices● Device approval policy● Android: ● Enhanced Installation ● Home Page Widgets for mail and calendar ● Invite creation, quick switch days/weeks, week view hints ● Android Tap-to-dial for calendar entries ● Mail enhancements - Copy/paste & Send button in compose ● Multi-line signature ● Android OS 3.x Support● Nokia Symbian^3 support © 2011 IBM Corporation
  17. 17. Lotus Notes Traveler 8.5.3: now with Apple OS data onlywipe● Remote wipe option now available for Apple devices to remove only Lotus Traveler data ● Contacts ● Calendar ● Email● Command available via self-service Traveler home page or administrator database © 2011 IBM Corporation
  18. 18. Lotus Notes Traveler 8.5.3: now with Apple OS data onlywipe● Data is removed from device, but profile or account settings remain● As with all wipe operations, device cannot connect back to Traveler server until the administrator clears the wipe order● Device user receives mail message on device indicating that wipe order was completed © 2011 IBM Corporation
  19. 19. Lotus Notes Traveler 8.5.3 Server: device approval policy● If policy is enabled, administrator must explicitly approve end user device before it can access the Lotus Traveler service● Set “number of devices to allow before approval” to zero if all devices must be pre- approved● Optional address list can be used to notify administrator by mail when device approval is pending © 2011 IBM Corporation
  20. 20. Lotus Notes Traveler 8.5.3 Server: device approval policy● Lotus Traveler administration database keeps track of approval status● Administrator uses Change Approval action to approve or deny● Sort by Approval column © 2011 IBM Corporation
  21. 21. Lotus Notes Traveler 8.5.3 Server: lock sync apps for Apple● Administrator policy set using Domino Lotus Traveler Settings● Lotus Traveler server now enforces the “Set value and prevent changes” option for Apple devices● Policy can turn mail, calendar or contacts off. Application still exists on device but will not receive or sync any data © 2011 IBM Corporation
  22. 22. Lotus Notes Traveler 8.5.3: Apple iOS forward / replyindicators● Mail replied to or forwarded from the Apple device will now have the reply or forward indicator set in the server mail copy● Cannot yet keep reply/forward indicators in sync with device – still a current restriction © 2011 IBM Corporation
  23. 23. Lotus Notes Traveler Server: mail routing and lookup● Mail routing configuration is no longer required on the Lotus Notes Traveler server ● Meeting notices are sent via the users mail servers mailbox ● SMS messages (if configured) are sent via the users mail servers mailbox● Meeting notices no longer appear to be “sent by” the Lotus Notes Traveler server● Corporate lookup (aka Name Lookup) requests are executed against the users mail servers directory ● Previously all requests executed against the Traveler servers directory ● Will be more consistent with a Notes clients “lookup” results ● Change back to the old behavior by setting NTS_TRAVELER_AS_LOOKUP_SERVER=true in notes.ini on Traveler server● Lookup results now include Group names and Mail-in databases © 2011 IBM Corporation
  24. 24. Lotus Notes Traveler 8.5.3: improved Android setup● Single application (no separate Lotus Installer that was previously used)● First time installing version 8.5.3, old Lotus Installer application will be removed if found● Features from Lotus Installer such as automatic client update integrated into Lotus Traveler application● If installing via built in Android browser, installation panels now pre-fill server name and user id● Works with most browsers that use Android browser history features © 2011 IBM Corporation
  25. 25. Lotus Notes Traveler 8.5.3: improved Android setup● Lotus Traveler application now includes new options in the tools menu ● Check for updated software ● Uninstall application● Always uninstall using the menu option here vs. Android system uninstaller © 2011 IBM Corporation
  26. 26. Lotus Notes Traveler 8.5.3: Android chair side meetingsupport● Now supports chair side meeting actions● Meeting owner can now do the following from the device ● Create meetings with attendees ● Reschedule meetings ● Modify meetings ● Cancel meetings © 2011 IBM Corporation
  27. 27. Lotus Notes Traveler 8.5.3: Android tap to dial for calendar● Phone numbers included in a calendar entry are now hot spots that when clicked will dial the number. Number can be included in fields: ● Subject ● Location ● Description● Supports conference dialing ● P and “,” (comma) characters interpreted as a pause ● # to enter the conference code ● ; or x to prompt user before sending codes © 2011 IBM Corporation
  28. 28. Lotus Notes Traveler 8.5.3: Android calendar improvements● Week view now displays text (as much as display will allow)● Performance improvements when navigating (swiping) between days● Performance improvements when scrolling large calendars● Revised menu experience for Android 3.x tablets © 2011 IBM Corporation
  29. 29. Lotus Notes Traveler 8.5.3: Android mail and calendarwidgets● Add widgets to one or more Android home screen● Comes in large (3x3) and small (4x1) formats● OS 3 tablet widget includes smooth scrolling feature● Click mail or calendar icon to launch the respective application● Open individual mail or calendar items by clicking the item● Create new message or event by clicking + symbol © 2011 IBM Corporation
  30. 30. Lotus Notes Traveler 8.5.3: Android type-ahead lookup● Server lookup done automatically when composing a new mail or searching for a contact using the Lotus Lookup application● Lookup results now display contact photo if available in local contacts● Results display person, group or mail-in database silhouette if results contain different types © 2011 IBM Corporation
  31. 31. Lotus Notes Traveler 8.5.3: Android select text● Use Select Text menu option to copy text from mail or calendar documents● Long press inside another document or application and select Paste” © 2011 IBM Corporation
  32. 32. Lotus Notes Traveler 8.5.3: Android multi-line signature● Multi line mail signatures now possible on Android devices● Lotus Traveler->Settings->Applications● Signature added to all new mail messages composed on device © 2011 IBM Corporation
  33. 33. Lotus Notes Traveler 8.5.3: Android mail compose interfaceenhancements● Primary actions now available on compose screen versus requiring a menu access● Less used functions moved to menu © 2011 IBM Corporation
  34. 34. Lotus Notes Traveler 8.5.3: Android mail auto downloadfilters● Split the old auto download mail option into 2 new setting● When enabled, if image or attachment is smaller than the filter setting, it is automatically retrieved from the server without requiring user action● Auto download inline images ● Off by default ● Options for 5K, 25K, 100K, 500K● Auto download attachments ● 25K - 10MB © 2011 IBM Corporation
  35. 35. Lotus Notes Traveler 8.5.3: Nokia Symbian^3 support ● Symbian^3 devices now supported ● New SIS installation package created for S3 devices ● Device support includes (but not limited to) ● Nokia E7 ● Nokia C7 ● Nokia C6-01 ● Nokia N8 © 2011 IBM Corporation
  36. 36. Lotus Notes Traveler 8.5.3: Nokia Symbian^3 HTML email● Symbian^3 devices will receive HTML formatted mail - allowing a richer mail viewing experience● Tables, fonts, colors now visible - using the Lotus Notes Traveler mail client● Composing mail messages still limited to plain text, but if using reply/reply all, the original message is sent in its original HTML format © 2011 IBM Corporation
  37. 37. Lotus Notes Traveler 8.5.3: Nokia encrypted device policy● Only supported for Nokia Symbian^3 devices● Requires Nokia Symbian “Anna” level firmware release● Server policy can be defined to require that only encrypted Nokia devices are allowed to connect ● Prohibit unencrypted devices● Device user must encrypt phone and mass storage using Nokia supplied utility © 2011 IBM Corporation
  38. 38. LotusLive Notes Improvements● Enhancements in support of LotusLive Notes : ● Improvements to Client-Server transactions & better network toleration which includes an analysis of current transactions and reduction, or combination, where possible to improve network latency issues that the user might experience ● Selective policy enforcement based on machine - ability to target specific policy settings at specific machine configurations allowing different settings based on machine or environmental characteristics● Single Sign-On Improvements : ● Provides SSO support for Standard Notes Client components like Connections, Sametime, etc. ● Includes any 3rd party plug-in application by leveraging Integrated SPNEGO authentication on Windows clients via Kerberos or NTLM © 2011 IBM Corporation
  39. 39. Embedded Symphony 3.0 Enhancements● Lotus Symphony 3: one of the biggest advancements since IBM launched the first public beta in 2007● Re-based on 3 code stream to be consistent with community versioning● New capabilities and user experience enhancements throughout● Major focus on improved support for Microsoft Office file format and interoperability with Microsoft Office users New Interoperability Enhancement ●ODF 1.2 support ● Microsoft Visual Basic macro ● Greatly enhanced and extended ●Support for Object Linking support right sidebar & Embedding (OLE) objects ● Improved Microsoft Office 2007 ● Enhanced chart support ●Business card, envelope import and fidelity ● User experience and label templates ●Add-on installer for Notes ● Increased interoperability with ● Richer Java and LotusScript ●Signed plugins application programming ● Improved graphic objects interfaces (APIs) rendering ● New toolkit © 2011 IBM Corporation
  40. 40. Whats new in Lotus Domino 8.5.3 © 2011 IBM Corporation
  41. 41. XWork Server: the latest addition to the Domino family –quickly create and deploy mobile and web apps For Whom? ● ISVs and business partners who need a well priced and easy to sell XPages based offering ● Highlight cutting edge skills and quickly develop and deliver off the shelf or custom web and mobile solutions to new and existing customers Whats it for? ● An attractive and simplified pricing and packaging for XPages technology ● Lower, fixed term license cost – especially for small deployments at enterprise customers. How do I use it? ● This offering is based on Domino Utility Server but with license restrictions. ● 4 applications only ● 4 .NSFs per application ● additional applications supported via additional license (up to 8 apps) ● Replication is restricted to other IBM XWork Servers © 2011 IBM Corporation
  42. 42. Lotus Domino 8.5.3 functionality enhancements● Purge Interval Replication Control● Provides control over unwanted deletions (replication storm) from replicating into mail files and applications● Addresses cases where old copies of .NSF files are restored from backup and contain documents that dont have a deletion stub in the destination replica © 2011 IBM Corporation
  43. 43. Lotus Domino 8.5.3 enhancements● Serviceability ● Provide easier problem identification leading to faster resolution ● Diagnostic information via NSD memory summary ● LotusScript call stacks ● Error message clarification ● Common/generic error messages, e.g. “Unknown OS error”, “not found”● Expanded virtualization support ● Provide additional flexibility and cost savings capability ● Provides a viable alternative to VMWare ● KVM support for Linux® RHEL & SLES ● One of the most common Domino platform requests © 2011 IBM Corporation
  44. 44. Lotus Domino 8.5.3 database flexibility and IMAPimprovements● Allow .NSF files to exceed 64Gb logical size with DAOS ● Avoid the need for application maintenance by breaking up into several discrete files ● Ideal for applications that contain/store a large number of attachments● Allow Full-Text Index directories to be located in a separate location ● Avoid backup concerns ● Segregate disk by usage & performance needs● IMAP improvements ● Allow Administrators to drop IMAP sessions ● For ALL users ● For a specific user ● Change memory allocation method ● Allow for greater scalability with IMAP © 2011 IBM Corporation
  45. 45. Lotus Domino 8.5.3 source control enablement● Domino Designers virtual file system, though indispensable, proved a barrier to working with Eclipse-enabled source control products● Designer bridges the gap and provides synchronization with an on-disk project with which the source control product interacts SVN NSF RTC Any other source that has Eclipse plug-in● Source control system neutral - so far weve tested with SVN (RTC next) ● Were agnostic, the only requirement is that they have an Eclipse plugin for their product● Facilitates team development (of course), but also provides version control and backup for solitary developers © 2011 IBM Corporation
  46. 46. Lotus Domino Designer 8.5.3 and XPages let you focus yourenvironment to the task at hand● Domino Designer perspective ● everything! XPages perspective ● Shows only design elements necessary for XPage applications ● Eclipse views as needed (outline, navigator, control palette, etc)● Forms/Views perspective ● Shows only design elements necessary for Forms/Views development ● Eclipse views as needed (remove control palette, etc.)● Fine-tune the environment youre in ● Filter individual design element types ● And add some common views more easily! © 2011 IBM Corporation
  47. 47. Lotus Domino Designer 8.5.3 and XPages usability tuneups● Need web preview to use a different port from 80?● InfoBox on Open? Or Not? ● Now you can decide● Renaming design elements ● Dialog (accessed by F2 in the design list, or from navigator) allows you to supply both the name and the alias● Sign button consistently available● XPage outline view expand/collapse © 2011 IBM Corporation
  48. 48. Lotus Domino Designer 8.5.3 and XPages retargetting views● New “Use XPage instead” property for views ● Web only in 8.5.3 © 2011 IBM Corporation
  49. 49. Lotus Domino Designer 8.5.3 and XPages: take control ofthe Prohibit Design Refresh flag● New menu item on the Applications menu● Control the setting of the “Prohibit Design Refresh” flag on all design elements ● Including those not visible in the Applications navigator● Set on all, many, some, or one design element © 2011 IBM Corporation
  50. 50. Lotus Domino Designer 8.5.3 and XPages: improvedExtended Designer experience● Create your own properties panel for XPage control extensions ● Use pretty panels and not All Properties all the time● Personalize your palette with Palette Profiles ● Use different profiles for different development situations © 2011 IBM Corporation
  51. 51. Lotus Domino Designer 8.5.3 and XPages: updatedJavascript editor● Client JavaScript editor replaced with the newest WTP editor compatible with Designers version of Eclipse (3.4.2)● Provides improved validation● Code folding● Formatting preferences● Outline view support for classes, etc● Code templates● And much more! © 2011 IBM Corporation
  52. 52. Lotus Domino Designer 8.5.3 and XPages: leveraging Javain XPages applications has never been easier● Now has a proper home: the Java design element!● Create a new class, interface, or enum● Class file stored within the Java element note ● No worries about deletion stubs, etc● Java code can be directly called from Server Side JavaScript● Eclipse Java editor and tooling directly available from Designer perspective © 2011 IBM Corporation
  53. 53. Lotus Domino Designer 8.5.3 and XPages: programmabilityenhancements● ViewNavigator (fastest way to read data from a view) ● Performance work ● Cache ● Fully functional for all methods: GetNext, GetPrev, GetNextDocument, GetPrevDocument, GetNextSibling, GetPrevSibling, GetChild, GetParent, GetNextCategory, GetPrevCategory● View ● Int FTSearchSorted( Variant query, Int maxDocs, String columnName, Boolean ascending, Boolean exactCase, Boolean wordVariants, Boolean fuzzySearch)● Agent ● runWithDocumentContext(Document doc) and (Document doc, String NoteID) ● Supports use case #2: Outer agent/XPage runs as Agent Signer & Inner agent runs as Agent Signer (in addition to use case #1) © 2011 IBM Corporation
  54. 54. Lotus Domino Designer 8.5.3 and XPages: performance andscalability enhancementsXPages Preloading : ● preloads XPages Java classes before the application is opened ● i.e. compiled XPages, custom controls, runtime classes etc ● enabled via NOTES.INI ● provisionable across the enterprise ● Works on Notes client and/or Domino server ● XPagesPreload=1 ● … to preload just the core runtime ● XPagesPreloadDB=db.nsf/myPage.xsp,other.nsf/myPage.xsp ● … to preload specific apps ● Particularly relevant to XPages in Notes Client remote execution © 2011 IBM Corporation
  55. 55. Lotus Domino Designer 8.5.3 and XPages: performance and scalability enhancements● XPages in Notes Client remote execution ● resources must be fetched across the network from the remote NSFs ● i.e. JavaScript, images,CSS etc (cached by browser) ● Domino document data● .class files must also come across to be executed locally in XPD web container !!! remote Domino server NSF Doc .class files data © 2011 IBM Corporation
  56. 56. Lotus Domino Designer 8.5.3 and XPages: performance andscalability enhancements with JS and CSS aggregation● Dynamically aggregates DOJO javascript modules and .css files● Drastically reduces number of browser requests for JS and CSS resources ● Latency between browser requests has significant negative impact● Dramatic improvements evident in initial application performance ● e.g. an extreme case in the Extension Library using DWA_ListView.xsp ● Settable via Application Properties (sets xsp.resources.aggregate=true in © 2011 IBM Corporation
  57. 57. Lotus Domino Designer 8.5.3 and XPages: enhanced userexperience● Results of a full text search can now be sorted● Other advanced full text features also added to view data source ● e.g. fuzzy matching, word variants matching, exact match only● Based on new Java API method View.ftSearchSorted(varargs ...) ● Multiple search terms can be provided via a Java Vector object Search term = “paper” Results for “paper” Results sortable by any resortable column © 2011 IBM Corporation
  58. 58. Why choose IBM? © 2011 IBM Corporation
  59. 59. IBM messaging: over 20 years of market leadership andclient value ● More than Half of Fortune Global 100 use Lotus Notes and Domino ● Over 100 million cumulative Lotus Notes and Domino licenses sold “...growing adoption of the IBM Lotus Notes Traveler offering IBM garnered the highest growth in business mobile email subscribers” IDC Worldwide Business Mobile Email 2010–2014 Forecast & 2009 Vendor Shares, August 2010“...[IBM LotusLive iNotes] provides, as a hosted solution, the functionality andsecurity that has made Notes an on-premise standout over the years”CRN 2010 Tech Innovator Award "We decided to move employees to the cloud with LotusLive iNotes. With its simple administration tools and user-friendly interface, LotusLive helped take pressure off our migration team.   We were able to move users quickly and easily without any interruption to our network or IT infrastructure.  With LotusLive, users can now access their e-mail, anytime, any place" - Rosalyn Donnelly, IT Manager, C&D Foods “Moving to LotusLive Notes was an important decision for us because it was the first cloud computing SaaS format adopted by the company. We have saved approximately $62,000 a year in direct spending costs and expect to save about 350 hours a month which can be dedicated to other IT activities." - Jair Becker, IT Director, Agrofel © 2011 IBM Corporation
  60. 60. Deliver Better Business Outcomes with Lotus Notes andDomino Growth Customer Satisfaction Efficiency Nicrometal increased suppliers Interhandler cut delivery times to AP7 increased its straight-through managed per employee from 30-40 customers by an average of 30 processing rate to 99%, while increasing to 200, helping grow the company percent. control of their responsibilities to pension without increasing staff. holders The Lithuanian Ministry of Health The Law Offices of LaVan & reduced the time for compiling VCC increased its new client roster Neidenberg can analyze and file nationwide data from 1 week to 1 or 2 by 40% within new industry sectors claims for veterans 66 percent hours, putting them in a better position over the previous year. faster, resulting in quicker access to take action against disease to the much needed aid outbreaks Practice Plan processes 600K patient collections within 70 Max Sibbern created a solution Intelligent Data Services improved minutes, and growing to 1M+ would that realizes the dream of ‘1 click’ the ratio of administrative assistants to not strain the system or customer information management outbound callers from 1-to-3 to 1-to-20, compromise its processes. dramatically cutting costs and increasing competitive advantage. © 2011 IBM Corporation
  61. 61. Only IBM offers you the flexibility to fit your messaging needs If you want a: ...delivered via: ...then choose:Rich-featured desktop client On Premises server IBM Lotus Notes + IBM Lotus DominoFull-featured web browser On Premises server Lotus iNotes + IBM Lotusclient DominoMobile devices (iOS, Android, On Premises server IBM Lotus Notes + IBM LotusWindows Mobile, Symbian) Traveler + IBM Lotus DominoRich-featured desktop client Cloud IBM LotusLive NotesFull-featured web browser Cloud IBM LotusLive Notes webclientMobile devices Cloud IBM LotusLive Notes for Traveler(iOS, Android, Windows Mobile,Symbian)RIM BlackBerry smartphones Cloud IBM LotusLive Notes for BlackBerryEssential-featured web browser Cloud IBM LotusLive iNotesclient © 2011 IBM Corporation
  62. 62. © 2011 IBM Corporation
  63. 63. Copyright IBM Corporation 2011. All rights reserved.• IBM, the IBM logo,, Lotus, Notes, and Domino are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at• Adobe is either a registered trademark or trademark of Adobe Systems Incorporated in the United States, and/or other countries.• Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.• Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.• Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.• Other company, product, and service names may be trademarks or service marks of others.• Information contained within is for informational purposes only, and is provided as-is without any warranties, either expressed or implied. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. © 2011 IBM Corporation