Facebook APIs:                  There’s more under the hood than you think©2010 22squared
@christu                  @hellojustinoh©2010 22squared
#AFExpo                   #FBAPI©2010 22squared
So much fuss over a little button.©2010 22squared
©2010 22squared
Let’s get something straight.©2010 22squared
You are NOT your fan count, andfan counts DON’T generate ROI.©2010 22squared
You want fans? Just go buy them.©2010 22squared
It’s as easy as 1-2-3.©2010 22squared
No, mine’s bigger.©2010 22squared
When CMOs say, “SHOW ME THE MONEY!”...©2010 22squared
we point them to the fan base of five million Facebook fans.©2010 22squared
“There’s ROI in there somewhere...”©2010 22squared
“There’s ROI in there somewhere...”                                      There it is!©2010 22squared
We can’t keep going on like this.©2010 22squared
This is your Facebook fan base.©2010 22squared
96%               of fans NEVER                    revisit the fan page.Source: PageLever©2010 22squared
This is your active fan base. Not what you were expecting?©2010 22squared
In order to activate more fans, focus more on the News Feed.©2010 22squared
u: affinity score — How often does this user interact with that brand or user?                  what it means: Make sure f...
Fans need to be paying attention                  to your brand before they’ll take                  the time to engage wi...
Giveaways                                     Sweepstakes                                     Promotions                  ...
Giveaways                  Sweepstakes                  Promotions                  Applications                  Custom T...
How do APIs help win the game of Facebook engagement?©2010 22squared
Two ways: Analysis and Refinement.©2010 22squared
Is this what you’re using to analyze your Facebook page?©2010 22squared
Is this what you’re using to analyze your Facebook page?                                     Aw, that’s cute.©2010 22squared
Here’s what you get with Facebook’s native Insights tool:©2010 22squared
Here’s what you get with their Graph API:©2010 22squared
©2010 22squared
According to Facebook Insights, your fan base looks like this:                                                         Mal...
But your active fan base looks like this:   Females 45-54 and females 18-24 are the two most active user segments.        ...
What’s going on here?                                                        ????           Female           Male      13-...
1. Your engagement strategy is off.©2010 22squared
Are you talking about this...©2010 22squared
with these guys?©2010 22squared
2. Your overall target is off.©2010 22squared
Time to go back to Square 1.                            Square 1©2010 22squared
So how can you use Facebook APIs to refine your strategy?©2010 22squared
Use Facebook as a source of rich, qualitative data.                                        It’s the modern-day focus group...
Use Facebook as a source of rich, qualitative data.                  It’s the closest you can get to diving inside someone...
Gain insights into your audience, then integrate them into your brand strategy.                                           ...
Gain insights into your audience, then integrate them into your brand strategy.                                       Use ...
When CMOs ask what the ROI of Facebook is...©2010 22squared
show them the engagement, and use APIs to back up your story.©2010 22squared
So, takeaways:  1. Fan counts mean nothing if you’re not eliciting engagement.  2. APIs are the key to analyzing and refin...
Use tools that tap into the Insights API.                      This is what it really looks like.©2010 22squared
Use tools that tap into the Insights API.                                                    How many average impressions ...
Thanks!©2010 22squared
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Chris Tuff - Facebook APIs: There's more under the hood than anyone knows

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Chris Tuff - Facebook APIs: There's more under the hood than anyone knows

  1. 1. Facebook APIs: There’s more under the hood than you think©2010 22squared
  2. 2. @christu @hellojustinoh©2010 22squared
  3. 3. #AFExpo #FBAPI©2010 22squared
  4. 4. So much fuss over a little button.©2010 22squared
  5. 5. ©2010 22squared
  6. 6. Let’s get something straight.©2010 22squared
  7. 7. You are NOT your fan count, andfan counts DON’T generate ROI.©2010 22squared
  8. 8. You want fans? Just go buy them.©2010 22squared
  9. 9. It’s as easy as 1-2-3.©2010 22squared
  10. 10. No, mine’s bigger.©2010 22squared
  11. 11. When CMOs say, “SHOW ME THE MONEY!”...©2010 22squared
  12. 12. we point them to the fan base of five million Facebook fans.©2010 22squared
  13. 13. “There’s ROI in there somewhere...”©2010 22squared
  14. 14. “There’s ROI in there somewhere...” There it is!©2010 22squared
  15. 15. We can’t keep going on like this.©2010 22squared
  16. 16. This is your Facebook fan base.©2010 22squared
  17. 17. 96% of fans NEVER revisit the fan page.Source: PageLever©2010 22squared
  18. 18. This is your active fan base. Not what you were expecting?©2010 22squared
  19. 19. In order to activate more fans, focus more on the News Feed.©2010 22squared
  20. 20. u: affinity score — How often does this user interact with that brand or user? what it means: Make sure fans are interacting often with your (brand’s) status updates. w: weight score — What type of story is this and how many others have interacted? what it means: Make sure status updates are garnering lots of interactions. d: decay score — How recent is this story? what it means: Make sure we’re posting when fans are most likely to be on Facebook.©2010 22squared
  21. 21. Fans need to be paying attention to your brand before they’ll take the time to engage with your cool tab or application.©2010 22squared
  22. 22. Giveaways Sweepstakes Promotions Applications Custom Tabs [80%] IMPRESS Like Gates The above approach that most brands take toward Facebook isn’t wrong, it’s just unbalanced.©2011 22squared
  23. 23. Giveaways Sweepstakes Promotions Applications Custom Tabs IMPRESS Like Gates CONNECT Relevant Topics Content Calendar Brand Assets Monitoring Moderation Reporting/Insights Paid Media Support Channel Integration©2011 22squared
  24. 24. How do APIs help win the game of Facebook engagement?©2010 22squared
  25. 25. Two ways: Analysis and Refinement.©2010 22squared
  26. 26. Is this what you’re using to analyze your Facebook page?©2010 22squared
  27. 27. Is this what you’re using to analyze your Facebook page? Aw, that’s cute.©2010 22squared
  28. 28. Here’s what you get with Facebook’s native Insights tool:©2010 22squared
  29. 29. Here’s what you get with their Graph API:©2010 22squared
  30. 30. ©2010 22squared
  31. 31. According to Facebook Insights, your fan base looks like this: Male majority, with most fans falling within the 25-44 age range. Female Male 13-17 18-24 25-34 35-44 45-54 55+©2010 22squared
  32. 32. But your active fan base looks like this: Females 45-54 and females 18-24 are the two most active user segments. 13-17 18-24 25-34 35-44 45-54 55+©2010 22squared
  33. 33. What’s going on here? ???? Female Male 13-17 18-24 25-34 35-44 45-54 55+ 13-17 18-24 25-34 35-44 45-54 55+©2010 22squared
  34. 34. 1. Your engagement strategy is off.©2010 22squared
  35. 35. Are you talking about this...©2010 22squared
  36. 36. with these guys?©2010 22squared
  37. 37. 2. Your overall target is off.©2010 22squared
  38. 38. Time to go back to Square 1. Square 1©2010 22squared
  39. 39. So how can you use Facebook APIs to refine your strategy?©2010 22squared
  40. 40. Use Facebook as a source of rich, qualitative data. It’s the modern-day focus group.©2010 22squared
  41. 41. Use Facebook as a source of rich, qualitative data. It’s the closest you can get to diving inside someone’s head.©2010 22squared
  42. 42. Gain insights into your audience, then integrate them into your brand strategy. Use APIs to dissect data and evaluate the performance of your content.©2010 22squared
  43. 43. Gain insights into your audience, then integrate them into your brand strategy. Use APIs to discover where your most active Facebook fans are in order to drive down the cost per social action for your paid media efforts.©2010 22squared
  44. 44. When CMOs ask what the ROI of Facebook is...©2010 22squared
  45. 45. show them the engagement, and use APIs to back up your story.©2010 22squared
  46. 46. So, takeaways: 1. Fan counts mean nothing if you’re not eliciting engagement. 2. APIs are the key to analyzing and refining your engagement strategy.©2010 22squared
  47. 47. Use tools that tap into the Insights API. This is what it really looks like.©2010 22squared
  48. 48. Use tools that tap into the Insights API. How many average impressions (both total and unique) are you garnering from the stream? How many of your fans are you actually reaching?©2010 22squared
  49. 49. Thanks!©2010 22squared

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