Second CRM’s Vision to Enable Every SME in Asia with a CRM Solution and To Reach 1 million SME’s by 2020 can only be achieved with our Laser focused Strategy to Work with Partners. The attached presentation introduces the Second CRM Business Partner Programme. For any more details please contact partners@secondcrm.com.

1. © 2014 Soft Solvers Solutions. All Rights Reserved.
Cloud CRM Solution for Small Businesses
Business Partner Programme Presentation
June 2014

2. © 2014 Soft Solvers Solutions. All Rights Reserved.
40% Of CRM Systems Sold Are SaaS-Based
2012 Global CRM Market

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CRM overtake ERP in projected growth by 2016
2012-2017 Global Software growth

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SAAS CRM State in Asia
Its just exploding
 IDC in its first ‘Worldwide Customer Relationship Management
Applications Tracker’ for 2010, found Asia-Pacific, was the fastest growing
territory for CRM software purchases, hitting massive 28.2% growth.
 Markets and Markets Research, “The APAC Software as a Service (SaaS)
market is expected to grow from $390 million in 2008 to $4321 million in
2015, at an estimated CAGR of 41.0% from 2008 to 2015.”
 According to Gartner [December 2012], CRM continues to be the largest
single SaaS market and by 2016 more than 50% of overall CRM software
revenue of US$18.5 billion will be delivered by SaaS.
 Springboard Research, “The overall APAC market for SaaS CRM currently
sits at US$183 million in 2009 and forecasting a huge jump to an estimated
market value of US$570 million by 2012”.
and what about small businesses in Asia …

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Asian Small Business Market
Almost Untouched Territory
 We did a survey (though not in whole Asia, but trends are similar)
 There are more than 100 million Small Businesses in Asia
 More than 80% don’t use automated quotes or invoices, 90%
don’t even have complete profile of their Customers and more
than 70% don’t even know what a CRM is and what it can do
 SME’s are afraid of:
 buying Servers & Software, hiring IT Guys
 the problems that come with software - version upgrades, backups or
system crash, data loss - et all
and what most small business use … MS Excel 

6. © 2014 Soft Solvers Solutions. All Rights Reserved.
Second CRM
IT Not Required
(Fully cloud based)
From US$8 /user/month
(No Contract, Pay Per Use)
Any Device
Anywhere
(HTML5)
Focus on Asia
(Asia Pacific or ASEAN Region)
For Small Businesses
(5 – 100 Employees)

7. © 2014 Soft Solvers Solutions. All Rights Reserved.
Features
Sales Force Automation
 Leads Management
 Account Management
 Sales Pipeline Tracking
 Quotation to Sales Order
Management
 Services & Service Contracts
 Capture Website Leads
Customer Support
 Account Management
 Manage Service Contracts
 Customer Issue Management
 Customer Survey
 Customer Portal
 Knowledgebase, FAQ’s
Marketing Automation
 Campaign Management
 Mass Mail with Email Templates
 Send & receive SMS in CRM
 Google Apps Integration
 Calendaring & To Do
Management
 Document Management
Business Intelligence
 Dashboard & Charts
 Advanced Reporting
 Alerts & Notification
 Scheduled Reports
 Data Analysis
Operations Management
 Project Management
 PO & Vendor Management
 Invoicing, Payment & Receipt
 Customer Asset Management
 Computer Telephony
Integration
Extensible
 Modular Architecture
 Web Services API
 Tablet & Mobile friendly
Interface
 Import / Export Data
 Configurable Workflow
Second CRM can be customised and extended to meet most of the business requirements.

8. © 2014 Soft Solvers Solutions. All Rights Reserved.
Editions & Pricing
Second CRM Express Second CRM Standard Second CRM Professional
RM20 /user /month RM50 /user /month RM85 /user /month
Manage Customers and Track
Sales Activities
Manage Complete Sales &
Marketing Activities
Manage Entire Business for
enhanced Productivity
Centralised Customer database,
track every interaction and manage
sales leads and pipeline
Everything Express has, plus ability
to generate online quotes and
invoices and manage campaigns
Everything Standard has, plus
features to manage customer
support and after sales activities
 Leads & Sales Pipeline
Management
 Account & Contact Management
 Sales Activity Tracking
 Standard & Custom Reports
 Web Mail with Email Templates
 Calendaring & To Do
Management
 Google Apps Integration
 SMS Messaging
 Mobile friendly interface
 Role permissions
 Product & Services Management
 Quotation Management
 Mass Email & SMS Campaigns
 Content Library
 Customer Survey
 Sales Order & Invoicing
 Custom Dashboard & Charts
 Capture Web site leads
 Configurable Workflows
 Manage Service Contracts
 Track Service Requests
 Purchase Orders & Vendor
Management
 Payment & Receipts
 Project Management
 Asset Management
 Unlimited application
customisations (Paid)
 API for Application Integration
* Minimum 5 Users.

9. © 2014 Soft Solvers Solutions. All Rights Reserved.
Company Background
Who WE Are
 SoftSolvers – MSC Malaysia Status company, based in Cyberjaya
 Launched Second CRM in 2009, offering Small & Midsize Businesses
a viable alternate to the more expensive overseas solutions
 Sales Force Automation
 Marketing Automation
 Customer Support
 On demand, No investment on servers or software, No hassle to
hire IT guys, Secure servers, Automated daily backup, No data loss
 Easy-to-use, customizable, can use it any time, any where or on any
device (desktop, tablet, or phone)
 Invoicing & Payment
 Purchasing & Inventory Tracking
 Reporting & Analytics

10. © 2014 Soft Solvers Solutions. All Rights Reserved.
Customers & Achievements
Echelon Finalist 2011,
Asia’s largest Startup
event
Asia Top 50 Apps
2010 - E27 Singapore
Silver award for Best
CRM Implementation -
CCAM Malaysia, 2010
CRM Idol Semi-
finalist 2012 &
2013
Achievements
Customers
* Second CRM has more than 100 active Customers in Asia.

11. © 2014 Soft Solvers Solutions. All Rights Reserved.
Where WE want to GO?
Vision
 To enable every Small Business in Asia with a CRM Solution
Mission
 To enable 1 million Small Businesses in Asia with CRM Solution
and To generate US$100 million Revenue by year 2020
Partners Driven Strategy
 To achieve our Vision / Mission, Second CRM is 100%
committed to work with Partners, through its Business
Partner Programme

12. © 2014 Soft Solvers Solutions. All Rights Reserved.
Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)
You met (or actually sought out)
someone who’s interested in
Second CRM
Register lead on partner portal
Second CRM will do the demo and
follow ups till its closed
Upon closing sale you will get your
referrer fee
You do the complete sales, demo
and follow ups till its closed
You collect payment in the name
of SoftSolvers (locally registered
Company)
Upon closing, SoftSolvers will take
over the customer and you’ll get
your share
You do complete sales,
implementation, user training and
customer support (L1)
Everything except the technical
issues, for which you coordinate
with Second CRM support team
You collect payment from
customer and pay SoftSolvers
after taking your share
Individual or Company
No Experience Required
Registered Company
MUST be in some related
business, like hardware, training,
or other software provider
MIN 1 sales person
Registered Company
MUST have software consulting
and service provider as primary
business
MIN 1 sales and 1 consultant /
support person
Business Partners Programme
Note: Referrer and Reseller options are available only in those countries, where SoftSolvers has local presence.

13. © 2014 Soft Solvers Solutions. All Rights Reserved.
Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)
Becoming Partner Register with Second CRM
Attend Second CRM OYB
Workshop
Attend Second CRM Business
Partner Portal Training (Online)
Register with Second CRM
Attend One day Second CRM
Business Partner Training (at least
1 person)
Pay Partner Fee (at renewal)
Register with Second CRM
Attend Two days Second CRM
Business Partner Training (at
least 2 persons)
Pay Partner Fee (at renewal)
Partnership Fee
(first year waived)
NA US$1,000 per annum US$2,000 per annum
Commission One time - One Month
Subscription fee
One time - Two Months
Subscription fee
Or
Recurring - 20% of Monthly
Subscription Fee (as long as
customer subscribes)
10% of other services
(customisatons, migration, etc)
Do More Incentive (for Recurring)
Recurring - 30% of Monthly
Subscription Fee
15% of Customisation services
BP can also charge for value
added services, like Consulting,
Training & Implementation,
which they can offer.
Do More Incentive
Payment Terms Customers Pay directly to
SoftSolvers
Monthly disbursements to BP
Customers Pay directly to
SoftSolvers, collected by BP
Monthly disbursements to BP
Customers Pay to BP and BP to
SoftSolvers (after taking their
share)
Business Partners Programme

14. © 2014 Soft Solvers Solutions. All Rights Reserved.
Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)
Second CRM
Support
Sales & Marketing Material Sales & Marketing Material
Listing under Business Partners
(Resellers) on Second CRM website
Second CRM to participate in sales
meetings for significant deals
Lead referrals from Second CRM
(based upon region)
Sales & Marketing Material
Listing under Business Partners
(VAR’s) on Second CRM website
Second CRM to participate in sales
meetings for significant deals
Lead referrals from Second CRM
(based upon region or industry)
Dedicated Account Manager
Access to Second CRM Partner
Portal
Demo Account for Sales
Presentations
Access to Second CRM Partner
Portal
Customised Demo Account for
Sales Presentations
Second CRM for Internal use (5
Users), worth RM5,100 / year.
Add On users at 40% discount
Access to Second CRM Partner
Portal
Up to 3 Customised Demo
Accounts for Sales Presentations
Second CRM for Internal use (10
Users), worth RM10,200 / year.
Add On users at 50% discount
Business partners are free to attend or bring potential customers to OYB workshop, with prior registration.
Business Partners Programme

15. © 2014 Soft Solvers Solutions. All Rights Reserved.
Why Work with Second CRM
Ride on the Cloud Nine
 Easy access to proven cloud technology and solutions
 Access to programs and resources to help develop and grow
your business
 Add new revenue streams to your existing business
 Quantum Leap - Selling One-time to Subscription model –
Never Start a Quarter from Zero again
 Don’t look for New Business, Grow your existing Customers
 Global Brand, Local Support, High Credibility, Easier Sell and
Higher Returns
 Grand Vision, Local Implementation – Building Asian Economies

16. © 2014 Soft Solvers Solutions. All Rights Reserved.
Soft Solvers Solutions Sdn Bhd
C-G-17, SME Technopreneur Centre, 2270
Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA
Tel: +603 8315 6101 Fax: +603 8315 6102
Web: www.secondcrm.com Email: partners@secondcrm.com
Thank You
Questions & Answers
ride the wave, while tide is high …