Second CRM Business Partner Programme (Introduction)

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Second CRM’s Vision to Enable Every SME in Asia with a CRM Solution and To Reach 1 million SME’s by 2020 can only be achieved with our Laser focused Strategy to Work with Partners.

The attached presentation introduces the Second CRM Business Partner Programme. For any more details please contact partners@secondcrm.com.

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Second CRM Business Partner Programme (Introduction)

  1. 1. © 2014 Soft Solvers Solutions. All Rights Reserved. Cloud CRM Solution for Small Businesses Business Partner Programme Presentation June 2014
  2. 2. © 2014 Soft Solvers Solutions. All Rights Reserved. 40% Of CRM Systems Sold Are SaaS-Based 2012 Global CRM Market
  3. 3. © 2014 Soft Solvers Solutions. All Rights Reserved. CRM overtake ERP in projected growth by 2016 2012-2017 Global Software growth
  4. 4. © 2014 Soft Solvers Solutions. All Rights Reserved. SAAS CRM State in Asia Its just exploding  IDC in its first ‘Worldwide Customer Relationship Management Applications Tracker’ for 2010, found Asia-Pacific, was the fastest growing territory for CRM software purchases, hitting massive 28.2% growth.  Markets and Markets Research, “The APAC Software as a Service (SaaS) market is expected to grow from $390 million in 2008 to $4321 million in 2015, at an estimated CAGR of 41.0% from 2008 to 2015.”  According to Gartner [December 2012], CRM continues to be the largest single SaaS market and by 2016 more than 50% of overall CRM software revenue of US$18.5 billion will be delivered by SaaS.  Springboard Research, “The overall APAC market for SaaS CRM currently sits at US$183 million in 2009 and forecasting a huge jump to an estimated market value of US$570 million by 2012”. and what about small businesses in Asia …
  5. 5. © 2014 Soft Solvers Solutions. All Rights Reserved. Asian Small Business Market Almost Untouched Territory  We did a survey (though not in whole Asia, but trends are similar)  There are more than 100 million Small Businesses in Asia  More than 80% don’t use automated quotes or invoices, 90% don’t even have complete profile of their Customers and more than 70% don’t even know what a CRM is and what it can do  SME’s are afraid of:  buying Servers & Software, hiring IT Guys  the problems that come with software - version upgrades, backups or system crash, data loss - et all and what most small business use … MS Excel 
  6. 6. © 2014 Soft Solvers Solutions. All Rights Reserved. Second CRM IT Not Required (Fully cloud based) From US$8 /user/month (No Contract, Pay Per Use) Any Device Anywhere (HTML5) Focus on Asia (Asia Pacific or ASEAN Region) For Small Businesses (5 – 100 Employees)
  7. 7. © 2014 Soft Solvers Solutions. All Rights Reserved. Features Sales Force Automation  Leads Management  Account Management  Sales Pipeline Tracking  Quotation to Sales Order Management  Services & Service Contracts  Capture Website Leads Customer Support  Account Management  Manage Service Contracts  Customer Issue Management  Customer Survey  Customer Portal  Knowledgebase, FAQ’s Marketing Automation  Campaign Management  Mass Mail with Email Templates  Send & receive SMS in CRM  Google Apps Integration  Calendaring & To Do Management  Document Management Business Intelligence  Dashboard & Charts  Advanced Reporting  Alerts & Notification  Scheduled Reports  Data Analysis Operations Management  Project Management  PO & Vendor Management  Invoicing, Payment & Receipt  Customer Asset Management  Computer Telephony Integration Extensible  Modular Architecture  Web Services API  Tablet & Mobile friendly Interface  Import / Export Data  Configurable Workflow Second CRM can be customised and extended to meet most of the business requirements.
  8. 8. © 2014 Soft Solvers Solutions. All Rights Reserved. Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional RM20 /user /month RM50 /user /month RM85 /user /month Manage Customers and Track Sales Activities Manage Complete Sales & Marketing Activities Manage Entire Business for enhanced Productivity Centralised Customer database, track every interaction and manage sales leads and pipeline Everything Express has, plus ability to generate online quotes and invoices and manage campaigns Everything Standard has, plus features to manage customer support and after sales activities  Leads & Sales Pipeline Management  Account & Contact Management  Sales Activity Tracking  Standard & Custom Reports  Web Mail with Email Templates  Calendaring & To Do Management  Google Apps Integration  SMS Messaging  Mobile friendly interface  Role permissions  Product & Services Management  Quotation Management  Mass Email & SMS Campaigns  Content Library  Customer Survey  Sales Order & Invoicing  Custom Dashboard & Charts  Capture Web site leads  Configurable Workflows  Manage Service Contracts  Track Service Requests  Purchase Orders & Vendor Management  Payment & Receipts  Project Management  Asset Management  Unlimited application customisations (Paid)  API for Application Integration * Minimum 5 Users.
  9. 9. © 2014 Soft Solvers Solutions. All Rights Reserved. Company Background Who WE Are  SoftSolvers – MSC Malaysia Status company, based in Cyberjaya  Launched Second CRM in 2009, offering Small & Midsize Businesses a viable alternate to the more expensive overseas solutions  Sales Force Automation  Marketing Automation  Customer Support  On demand, No investment on servers or software, No hassle to hire IT guys, Secure servers, Automated daily backup, No data loss  Easy-to-use, customizable, can use it any time, any where or on any device (desktop, tablet, or phone)  Invoicing & Payment  Purchasing & Inventory Tracking  Reporting & Analytics
  10. 10. © 2014 Soft Solvers Solutions. All Rights Reserved. Customers & Achievements Echelon Finalist 2011, Asia’s largest Startup event Asia Top 50 Apps 2010 - E27 Singapore Silver award for Best CRM Implementation - CCAM Malaysia, 2010 CRM Idol Semi- finalist 2012 & 2013 Achievements Customers * Second CRM has more than 100 active Customers in Asia.
  11. 11. © 2014 Soft Solvers Solutions. All Rights Reserved. Where WE want to GO? Vision  To enable every Small Business in Asia with a CRM Solution Mission  To enable 1 million Small Businesses in Asia with CRM Solution and To generate US$100 million Revenue by year 2020 Partners Driven Strategy  To achieve our Vision / Mission, Second CRM is 100% committed to work with Partners, through its Business Partner Programme
  12. 12. © 2014 Soft Solvers Solutions. All Rights Reserved. Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR) You met (or actually sought out) someone who’s interested in Second CRM Register lead on partner portal Second CRM will do the demo and follow ups till its closed Upon closing sale you will get your referrer fee You do the complete sales, demo and follow ups till its closed You collect payment in the name of SoftSolvers (locally registered Company) Upon closing, SoftSolvers will take over the customer and you’ll get your share You do complete sales, implementation, user training and customer support (L1) Everything except the technical issues, for which you coordinate with Second CRM support team You collect payment from customer and pay SoftSolvers after taking your share Individual or Company No Experience Required Registered Company MUST be in some related business, like hardware, training, or other software provider MIN 1 sales person Registered Company MUST have software consulting and service provider as primary business MIN 1 sales and 1 consultant / support person Business Partners Programme Note: Referrer and Reseller options are available only in those countries, where SoftSolvers has local presence.
  13. 13. © 2014 Soft Solvers Solutions. All Rights Reserved. Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR) Becoming Partner Register with Second CRM Attend Second CRM OYB Workshop Attend Second CRM Business Partner Portal Training (Online) Register with Second CRM Attend One day Second CRM Business Partner Training (at least 1 person) Pay Partner Fee (at renewal) Register with Second CRM Attend Two days Second CRM Business Partner Training (at least 2 persons) Pay Partner Fee (at renewal) Partnership Fee (first year waived) NA US$1,000 per annum US$2,000 per annum Commission One time - One Month Subscription fee One time - Two Months Subscription fee Or Recurring - 20% of Monthly Subscription Fee (as long as customer subscribes) 10% of other services (customisatons, migration, etc) Do More Incentive (for Recurring) Recurring - 30% of Monthly Subscription Fee 15% of Customisation services BP can also charge for value added services, like Consulting, Training & Implementation, which they can offer. Do More Incentive Payment Terms Customers Pay directly to SoftSolvers Monthly disbursements to BP Customers Pay directly to SoftSolvers, collected by BP Monthly disbursements to BP Customers Pay to BP and BP to SoftSolvers (after taking their share) Business Partners Programme
  14. 14. © 2014 Soft Solvers Solutions. All Rights Reserved. Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR) Second CRM Support Sales & Marketing Material Sales & Marketing Material Listing under Business Partners (Resellers) on Second CRM website Second CRM to participate in sales meetings for significant deals Lead referrals from Second CRM (based upon region) Sales & Marketing Material Listing under Business Partners (VAR’s) on Second CRM website Second CRM to participate in sales meetings for significant deals Lead referrals from Second CRM (based upon region or industry) Dedicated Account Manager Access to Second CRM Partner Portal Demo Account for Sales Presentations Access to Second CRM Partner Portal Customised Demo Account for Sales Presentations Second CRM for Internal use (5 Users), worth RM5,100 / year. Add On users at 40% discount Access to Second CRM Partner Portal Up to 3 Customised Demo Accounts for Sales Presentations Second CRM for Internal use (10 Users), worth RM10,200 / year. Add On users at 50% discount Business partners are free to attend or bring potential customers to OYB workshop, with prior registration. Business Partners Programme
  15. 15. © 2014 Soft Solvers Solutions. All Rights Reserved. Why Work with Second CRM Ride on the Cloud Nine  Easy access to proven cloud technology and solutions  Access to programs and resources to help develop and grow your business  Add new revenue streams to your existing business  Quantum Leap - Selling One-time to Subscription model – Never Start a Quarter from Zero again  Don’t look for New Business, Grow your existing Customers  Global Brand, Local Support, High Credibility, Easier Sell and Higher Returns  Grand Vision, Local Implementation – Building Asian Economies
  16. 16. © 2014 Soft Solvers Solutions. All Rights Reserved. Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: +603 8315 6101 Fax: +603 8315 6102 Web: www.secondcrm.com Email: partners@secondcrm.com Thank You Questions & Answers ride the wave, while tide is high …

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